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1. Management takes place only in business settings.
True False
2
The first step in decision-making process is developing options directly.
True False
3
make decisions about the use of an organization's resources and are concerned with
planning, organizing, staffing, directing, and controlling the organization's
activities. A. Managers B. Shareholders C. Creditors D. Consumers E. Suppliers
4. Carrie starts her own catering business. She creates a website for her business and mentions the
fundamental purpose and basic philosophy of her business on the website. This declaration can be
regarded as the of her
business. A. protocol B. mission C. referendum D. agenda E. target
5.
, a type of plan for meeting objectives, establish the long-range objectives and the overall
course of action by which a firm fulfills its mission. A. Functional plans B. Tactical
plans C. Strategic plans D. Operational plans E. Static plans
6. Short-range plans covering a period of one year or less that are designed to implement the
activities and objectives specified in an organization's strategic plan are referred to as
A. referendums B. protocols C. static plans D. operational plans E. tactical plans
7.
is an element in planning that deals with potential disasters such as product tampering, oil
spills, fire, earthquake, computer viruses, or airplane crash. A. Supply chain
management B. Crisis management C. Value chain management D. Enterprise resource
planning E. Material requirements planning
8. Due to a drop in the sales of its products, a few production employees and sales personnel of Red
Fin Products Inc. were laid off. Which aspect of staffing does this scenario
illustrate? A. Downsizing B. Bartering C. Outsourcing D. Benchmarking E. Directing
9. The style of leadership can be a powerful motivator because it demonstrates a great deal of
trust and confidence in an employee and allows employees to meet their work demands with little
or no interference. A. free-rein B. autocratic C. authoritarian D. repressive
E. totalitarian
10. occurs when employees are provided with the ability to take on responsibilities and make
decisions about their jobs. A. Employee
outplacement B. Crowdsourcing C. Micromanagement D. Benchmarking E. Employee
empowerment
Q
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9:46 PM
11/1/2017
EXAM 2 MGT123A Fall 2016
Objective questions 2 points each
1. Management takes place only in business settings.
True False
2.
The first step in decision-making process is developing options directly.
True False
3.
make decisions about the use of an organization's resources and are concerned with
planning, organizing, staffing, directing, and controlling the organization's
activities. A. Managers B. Shareholders C. Creditors D. Consumers E. Suppliers
4. Carrie starts her own catering business. She creates a website for her business and mentions the
fundamental purpose and basic philosophy of her business on the website. This declaration can be
regarded as the of her
business. A. protocol B. mission C. referendum D. agenda E. target
5.
a type of plan for meeting objectives, establish the long-range objectives and the overall
course of action by which a firm fulfills its mission. A. Functional plans B. Tactical
plans C. Strategic plans D. Operational plans E. Static plans
6. Short-range plans covering a period of one year or less that are designed to implement the
activities and objectives specified in an organization's strategic plan are referred to as
A. referendums B. protocols C. static plans D. operational plans E. tactical plans
7.
is an element in planning that deals with potential disasters such as product tampering, oil
spills, fire, earthquake, computer viruses, or airplane crash. A. Supply chain
management B. Crisis management C. Value chain management D. Enterprise resource
planning E. Material requirements planning
8. Due to a drop in the sales of its products, a few production employees and sales personnel of Red
Fin Products Inc. were laid off. Which aspect of staffing does this scenario
illustrate? A. Downsizing B. Bartering C. Outsourcing D. Benchmarking E. Directing
9. The style of leadership can be a powerful motivator because it demonstrates a great deal of
trust and confidence in an employee and allows employees to meet their work demands with little
or no interference. A. free-rein B. autocratic C. authoritarian D. repressive
E. totalitarian
10. occurs when employees are provided with the ability to take on responsibilities and make
decisions about their jobs. A. Employee
outplacement B. Crowdsourcing C. Micromanagement D. Benchmarking E. Employee
empowerment
11. Which of the following is the last step in decision making? A. Recognizing and defining the
decision situation Developing options to resolve a complicated situation C. Analyzing the
options available to resolve a situation D Monitoring the consequences of a
decision Implementing a decision
12. Which of the following refers to the process of building relationships and sharing information
with colleagues who can help a manager achieve the items on his or her
agenda? A. Controlling B. Directing C Benchmarking D. Networking E. Monitoring
13. Disadvantages of product departmentalization (product management) are that it duplicates
functions and does not focus on an organization's overall objectives.
True False
refers to a firm's shared values, beliefs, traditions, philosophies, rules, and role models for
behavior. A. Organizational chart B. Centralization C. Organizational
culture D. Organizational structure E. Business record
14
15
is the division of labor into small, specific tasks and the assignment of employees to do a
single task. A. Specialization B. Job
rotation C. Crowdsourcing D. Outsourcing E. Centralization
16. A company that has departments for marketing, finance, personnel, and production is organized
by: A. product. B. function. C. territory. D. customer. E. geographic region.
17. The extent to which authority is delegated throughout an organization determines its: A. unity of
command. B. degree of centralization. C. locus of control. D. economies of scale. E. level of
standardization.
18. When an organization has a structure in which decision-making authority is delegated as far down
the chain of command as possible, it is said to be
exercising: A. bureaucracy. B. hierarchy. C. downsizing. D. overspecialization. E. decentraliz
ation.
19. Service providers are generally more labor-intensive than manufacturers because of the high
level of customization.
False
True
20. Horizontal communication involves the traditional flow of information from upper
organizational levels downward. True False
21. Modular design, an operations process for manufacturing products, does not allow products to be
repaired quickly, thus increasing the cost of labor. True False
22. If an employee's primary function in an organization is transforming resources into goods and
services, then he or she is involved in: A. staffing. B. financing. C. customer relationship
management. D. operations management. E. crowdsourcing.
23. From the perspective of operations, shoe racks, beds, and tables made by a carpenter
are: A. intangible resources. B. inputs. C. equipment. D. outputs. E. processes.
in the transformation
24. Money, employees, time, and equipment are examples of an airline's
process. A. outputs B. stocks C. products D. services E. inputs
25 A hospitalcan efectively deather of 300 patients at any one particular time
This is referred to as its
26. Which of the following best illustrates anization's erorts toward sustainability through its
of 100 percent wind-powered electricity C. Increasing the use of fossil fuels for manufacturing
eruents directly into water bodies
A. value chain
A. pility B. variability complety b. perishability E. utility
27. All activities involved in obtaining and managing raw materials and component parts, managing
finished products, packaging them, and getting them to customers are part of:
management. B. supply chain management. C. reverse
engineering. D. crowdsourcing. E. benchmarking.
28. Minimizing inventory by providing an almost continuous flow of items from suppliers to the
production facility is referred to as: A. just-in-time inventory management. B. flexible
scheduling, C. continuous manufacturing system. D. contract manufacturing. E. crowdsourcing.
29. Which of the following does total quality management (TQM) involve? A. Coordinating efforts
in all areas of a company to improve customer satisfaction B. Limiting employee participation in
the continuous improvement process C. Isolating suppliers and vendors from the continuous
improvement process D. Treating quality simply as a function of the operations
process E. Reworking on defective products to ensure better quality
30. Rewarding appropriate behavior tends to be more effective in the long run than punishments for
unacceptable behavior. True False
31. Mary follows McGregor's Theory Y approach to management. She is likely to assume
that: A. her subordinates avoid responsibilities. B. the average worker prefers to be
directed. C. the average worker has little ambition. D. workers are not capable of self-
control. E. workers can contribute through imagination and ingenuity.
32. Which of the following information is most likely to be included in a job specification rather than
a job description? A. Mental skills required for a job B. Working conditions C. Responsibilities
associated with a job D. Tasks to be performed E. Education qualification required for a job
33. refers to forming a pool of qualified applicants from which management can select new
employees. A. Planning B. Training C. Compensating D. Appraising E. Recruiting
34. A characteristic of search firms known as headhunters is that they: A. focus on internal rather
than external sources of recruitment. B. specialize in recruiting employees for entry-level
jobs. C. look for qualified candidates who are working for other companies. D. undertake
training for unusual job requirements or skill sets. E. operate as career planners for employees
within organizations.
35. When compared to the external sources of recruitment, recruiting from internal
36. Reference checking usually involves: A. monitoring the working conditions in a
Jocuros A results in higher turnover. B. incurs higher costs. C. increases the possibility of
lockouts, D. decreases picketing. E. improves employee morale.
source to D. checking the previous
work experience of a candidate. E, identifying possible
37
physical properties of the company. A. Development B. Reference
familiarizes newly hired employees with fellow workers, company procedures, and the
checking C. Orientation D. Training E. Testing
38. Vikram is an employee at Monsanto research lab. In an effort to improve his managerial skills
company is focusing on: A. development. B. orientation. C. testing. D. grade
assignment. E. performance appraisal
and prepare him for a promotion, his company sends him on a series of experiential management
ESSAY 12 points
List and briefly describe each step of Maslow's Hierarchy of Needs
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