Running Head: CRITICAL INCIDENT STRESS
Critical Incident Stress
CRITICAL INCIDENT STRESS
Workplace violence has slowly developed to become a serious problem. It can be in
form of harassment, physical abuse, threats or verbal abuse that is directed to an employee
when on duty. Enforcements have in most cases only dealt with physical abuse or threats that
can possibly cause harm to the worker but they have forgotten that verbal abuse also can
cause lasting effects such as stress or psychological trauma. The cases of workplace violence
have been high especially in the healthcare sector and the source of this violence has been
from the patients, families of the patients or from the co-workers (Osha.gov, 2015).
According to a study conducted by the Bureau of Labor Statistics in 2013, it showed
that the healthcare sector recorded 8 cases per 10,000 employees working full time while the
other sectors had less than 2 cases per 10,000 fulltime working employees. The study also
showed that from 2002 to 2013 the incidents recorded in the public healthcare sector were
four times more than those in the private care centers (Hegney et al., 2010). Such incidences
lead to the victims experiencing stress that can have an adverse effect on their health and also
their performance at work. These adverse effects can, however, be countered through the
tools of critical incident stress management.
Effects of Stress Caused By Workplace Violence
When a worker has experiences any form of violence at work they might acquire
stress which can be exhibited by anxiety. The employees may act anxious when performing
his/her duties because they are afraid of the same case happening again. This anxiety might
even affect the quality of work because of lack of concentration. If there is something they
did as part of their job that triggered the violence, then they might even be anxious when
doing it again to another patient even if they are obligated to (Bowes & Fikowski, 2007).
The other reactions to this kind of stress are physical health issues su...
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