MGT 403 SEU Knowledge Management Business Discussion

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MGT 403

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‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University College of Administrative and Financial Sciences Assignment 2 MGT403 (1st Term 2022-2023) Deadline:12/11/2022 @ 23:59 (To be posted/released to students on BB in the beginning of Week 8) Course Name: Knowledge Management Course Code: MGT-403 Student’s Name: Semester: 1st CRN: Student’s ID Number: Academic Year: 1443/1444 H, 1st Term For Instructor’s Use only Instructor’s Name: Students’ Grade: /15 Level of Marks: High/Middle/Low Instructions – PLEASE READ THEM CAREFULLY • • This assignment is an individual assignment. Due date for Assignment 2 is by the end of Week 11 (12/11/2022) • The Assignment must be submitted only in WORD format via allocated folder. • Assignments submitted through email will not be accepted. • Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page. • Students must mention question number clearly in their answer. • Late submission will NOT be accepted. • Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions. • All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism). Submissions without this cover page will NOT be accepted. ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University College of Administrative and Financial Sciences ASSIGNMENT-2 Knowledge Management (MGT-403) First Semester (2022-2023) Course Learning Outcomes-Covered Identify and analyse role of communities of practice in knowledge management and the challenges and issues pertaining to community of practice. Demonstrate effective knowledge management skills to utilize knowledge management tools for the benefits of the organization. Demonstrate ability to work with others effectively as a team member in knowledge management projects, related to case studies. The focus of this assignment is to evaluate the understanding level of students related to communities of Practice, learning organization, and various Knowledge management tools for the benefits of the organization. Assignment Questions Part 1. Answer in 500-600 Words. ( 7 Marks) A. Describe the concept of Communities of Practice. Why are “Communities of practice” Important? (2 Marks) B. How can organizations cultivate communities of practice? How can these communities of practice contribute towards the knowledge needs of the organization? (2 Marks) C. Provide a detailed description of major roles and responsibilities in a community of practice. (3 Marks) Part 2. Read Chapter 9 and 10 from the book and answer the following questions. Answer in 500-600 Words. (6 Marks) A. What are the major steps involved in developing a KM strategy? What sorts of information is needed to recommend a KM strategy to an organization? List the major categories of stakeholders who should be involved in the strategy formulation process. (2.5 Marks) B. Why is it important to conduct an audit before eliciting stakeholder objectives? (1 Mark). Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ College of Administrative and Financial Sciences C. Compare and contrast the three KM metrics of benchmarking, Balanced Scorecard, and house of quality. What are their major advantages and major drawbacks in monitoring progress toward strategic KM and business goals? (2.5 Marks). References:(2 Marks). 0 Mark for No references, Less than 5 References (1 Mark) More than 5 references 2 Marks. Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University ‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ College of Administrative and Financial Sciences Answer:
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Outline Knowledge Management (MGT-403)
Part 1
Question A: Define the concept of Communities of Practice and their importance.
Question B: Ways in which organizations cultivate communities of practice. Ways which COP
help towards the knowledge needs of the organization.
Question C: Detailed description of major roles and responsibilities in a community of practice.
Part 2
Question A: Major steps involved in developing a KM strategy. The kind of information required
to recommend a KM strategy. Main categories of stakeholders who should be involved in the
strategy formulation process.
Question B: Importance of conducting audits before eliciting stakeholder objectives.
Question C: Comparison of three KM metrics of benchmarking, Balanced Scorecard, and house
of quality. Main advantages and disadvantages in monitoring progress toward strategic KM and
business goals.
References


1

Knowledge Management (MGT 403 -2)

Author
Affiliation
Course
Instructor
Due Date

2
Part 1
Question A
A community of practice entails a group of people who come together to attain personal
and group goals/objectives. This group of individuals have a common concern, issues and a
common topic of interest. A community of practice (COP) also composes of associations of
individuals with a similar interest in a specific area of business or technology. COP is important
as it helps people collaborate and share knowledge, nurture talents and aspire to improve skills
and expertise in the particular field (Tremblay, 2018). COP also helps in connecting individuals
who might not have the chance of interacting, frequently or even interact at all. In this case
members are able to meet regularly, analyze different topics and projects thus initiating various
activities to better many areas in the corporation.
Question B
Organizational executives and managers are viewed as investors in th...

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