Order Fulfillment Process

User Generated

Tnzrfgre852

Business Finance

Oakton Community College

Description

1. Explain how the process the team followed might align with DMAIC, the Deming Cycle and the creative problem- solving process.

2. What might the team do if the reduction in order processing time resulting from the introduction of the longer carts was not large enough to achieve the goal of having 98% of the orders meet the 24-hour deadline?

3. Suppose packing parts is now the activity responsible for the greatest delays in processing an order. How might this affect the project organization and next steps?

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Explanation & Answer

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Outline
The Process of Order Fulfillment
A. Explain how the process the team followed might align with DMAIC, the Deming
Cycle, and the creative problem-solving process.
I.

DMAIC is a process that can be used to solve various problems in an organization’s
functions. This process has five components: define, measure, analyze, improve, and
control.

II.

The Deming cycle has steps similar to the process of DMAIC, where DMAIC is
considered an application of the Deming cycle.

III.

Like other processes, the creative problem-solving process has several steps that
should be followed.

B. What might the team do if the reduction in order processing time resulting from the
introduction of the longer carts was not large enough to achieve the goal of having
98% of the orders meet the 24-hour deadline?
I.

The team would be required to work backwards to determine a better solution, since
the decision to reduce processing was to ensure that 98% of orders met the 24-hour
deadline.

II.

However, the selection of the solution would consider the safety of the items.

C. Suppose packing parts is now the activity responsible for the greatest delays in
processing an order. How might this affect the project organization and next steps?
I.

Since the parking part activity causes the greatest delays in processing orders, the
impact will be transmitted to all other activities in the organization.

II.

The first solution to this problem is ensuring that the packing part process
("problem") is a...


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