Description
Customer Satisfaction
Refer to the website below and read the article on Customer Satisfaction and provide your reactions to the concept of a market driven health care system. Please discuss the concept of a market driven health care system from the view of efficiency and costs.
Paper length is 2.5 -3 pages.
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Customer satisfaction
Customer satisfaction is significant in all the industries both healthcare providers and
non-health providers. As the author indicates, it is hard to satisfy fully the needs of every
patient, but all the health providers work hard to satisfy their customers. Considering the
competition of the end consumer the competition is stiff and needs a market driven strategy
to remain competitive. Regarding efficiency, customer satisfaction can be provided by
specializing in best services a health provided. This, as outlined by the writer, is not given
full emphasis, and I feel it is the contributor to customer satisfaction. For instance, if a firm
has a large number of diabetic patients, then it can open a clinic that purposely deals with a
diabetic condition, this will ensure that the providers in the clinic are only experts to the
condition and information of the condition is efficiently provided (Geerlofs, 13).
Specialization plays a great role as many customers will prefer to seek medical care of
their condition to those specialized clinics as they feel they can get all releva...
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