Internal Feedback/Survey tools VS social media types like YELP and TRIP-ADVISOR

Anonymous

Question Description


I am asking you to consider the plusses and minuses of Feedback/Survey tools like Home Depot, KFC, Subway, Marriott, Hilton, etc., use VS the fairly new process created by social media organizations such as YELP, TRIPADVISOR.

We of course know that potential customers have extremely easy access to these external social network feedback programs, though are they as useful, unbiased, have enough sample size to make them as useable and reliable to the companies (as their own feedback/survey) tools?

There are many considerations to this assignment so please do some good leg work and be sure to think outside the box as you investigate, analyze and then form your final opinion/recommendation.

Tutor Answer

peachblack
School: UC Berkeley

Please find attached. Thank you.

Outline

Introduction

Body

Conclusion


Running head: INTERNAL FEEDBACK/SURVEY TOOLS VS SOCIAL MEDIA TYPES

Internal Feedback/Survey Tools VS Social Media Types
Name
Professor
Institution
Course
Date

1

INTERNAL FEEDBACK/SURVEY TOOLS VS SOCIAL
Internal Feedback/Survey Tools VS Social Media Types
Internal feedback/Survey tools
Pros


It gives the organizations up-to-date feedback since the surveys can regularly be
scheduled and the customer feedback or reviews are also highly likely to be instant. This
helps to ensure that an organization stays on top of customer trends.



It enhances benchmarking of the results in the sense that the same survey can be
administered regularly so as to gain continuous insight of customers through the
comparison of the feedback over a period of time.



Brands have control over what appears is accessible by potential customers hence
eliminating any misleading reviews that have the...

flag Report DMCA
Review

Anonymous
Tutor went the extra mile to help me with this essay. Citations were a bit shaky but I appreciated how well he handled APA styles and how ok he was to change them even though I didnt specify. Got a B+ which is believable and acceptable.

Similar Questions
Related Tags

Brown University





1271 Tutors

California Institute of Technology




2131 Tutors

Carnegie Mellon University




982 Tutors

Columbia University





1256 Tutors

Dartmouth University





2113 Tutors

Emory University





2279 Tutors

Harvard University





599 Tutors

Massachusetts Institute of Technology



2319 Tutors

New York University





1645 Tutors

Notre Dam University





1911 Tutors

Oklahoma University





2122 Tutors

Pennsylvania State University





932 Tutors

Princeton University





1211 Tutors

Stanford University





983 Tutors

University of California





1282 Tutors

Oxford University





123 Tutors

Yale University





2325 Tutors