Hotel leadership case project

timer Asked: Nov 17th, 2017
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Question Description

This is a group project, and my part is "immediate issues". The file is about interview a professor that have leader experience in hotel, and we asked her some question about our project. In the bottom, it's case story about the professor who we interviewed. Our class teach us different leadership have different problems and troubles, as different cultures, different race. I need present in class, so please write around 150-200 words summary that I can present my part in class in addition pages and make it simply and clearly. Due US pacific time, 11/19, 9:00 AM. 3 Pages for project and one addition page for present, double space, 12 front, no title pages, no page numbers.

Hotel leadership case project

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Professor. Jennifer Morgan HRT 203 Hotel/Resort Operations Focus: Crisis Management Interview Questions: Can you tell me a little bit about yourself? Prof. Morgan Where have worked before? What is your experience? Renninance Dowtnown chicago (Guest Crisis) Assist. Manager The best western -Rancho Cucomunga ( employee crisis) GM ~How long have you been teaching? How long have you been teaching at Collins. 2nd year, Hrt 203 What got you into this field? -After grad, that was her goal, She wanted to be gm by 30 years old. She was with stoffer hotels. By the time she left she was in mariotte. How long have you been in this field -20+ years How long have you been at that specific hotel? Renn. was 3-4 years Best western 6-7 years What is your management style Depends on the situation, but always took the time to get to know her staff on a personal level. Tough but fair Time and place to be social. Story. What are the 3 most challenging experiences on site Staff getting in her face about termination Sales manager quit within the first hour of her starting there, assist. Gm quit as well, fire front desk manager a few weeks later. ( best western) within hours of first day there. When they sold property, moral dilemna about knowing that the staff were going to be laid off -why do you this situation challenging -what steps could have been taken to prevent the situation? =Always had someone with her to terminate staff =, so it never happens again =took her time hiring to make sure they were the right people for the job. =do research on your companys to make sure it doesnt shut down on you. They taught her on how to manage a hotel and deal with people from her prof position. Difficult for women, dont have control over guests as a GM. You can leave, you are heavily relied on. Best western delt with more empolyees than guests -improve question -what did you learn from this experience? - did a similar situation happen again? What steps does she take to solve problems generically What is most hard problem that you meet before What is best way to manage followers between when you had started in this field, compared to now? Is there a dramatic difference? Out of all your exp which one was the most difficult Star Situation Length of time Analysis Reaction- what did you learn about it Guest service Crisis Managerial Crisis management recovery(regain respect as leader) When you start a new managerial position, what managerial style do you use to introduce yourself to new staff. Case Story For this case study, we interviewed Professor Jennifer Mogan. She currently teaches HRT (___) Hotel and Resort. She has past experience as assist. GM, GM, HR, and more within the lodging industry. She has been in this industry for over 20 years. She explained a situation with a hotel that she used to work for many years ago. She had applied to best western Hotel in Rancho Cucamonga for a General Manager position. Her task was to take the time to observe why the hotel was doing so poorly and to clean house and rebuild. Her first day, the owners had come to introduce her to all of the staff and after not much time, the owners had left her to get to know everyone on her own. She had taken the time to go around and introduce herself to everyone. Only, when she got to her assistant GM’s office, they they had quit immediately and walked out, out of frustration. She was in shock. Then she went to introduce herself to her to front desk manager, and again, that person got upset, quit on the spot, and walked out. She couldn’t believe this was happening within the first hour of her being there. Then, she had approached her sales representative and introduced herself. Once again, they were very upset, quit and left. She was starting to think it was the way she had introduced herself and couldn’t understand why have of her managerial team had quit within an hour of her stepping in the door. Later she found out that they had all interviewed for the GM position and did not get the job. As a result they all walked out. She then went to the task at hand and cleaned house from those that were getting the hotel poor ratings. She managed to clear out all of those staff that were doing poorly and rebuilt the staffing in the hotel throughout her time there. (6-7 years) ...
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Tutor Answer

School: UC Berkeley

pleas let me know if you need anything to be changed or added
by Robert F

Submission date: 19-Nov-2017 07:16PM (UT C-0500)
Submission ID: 882568494
File name: Hotel_leadership.docx (18.99K)
Word count: 1044
Character count: 5586

Summary organizational behaviour
In the present period, there is a development of human advancement and society of association is
shaping. A large number of our history pioneers mostly concentrate on the significance of
relationship and the pioneer of today comprehends factor influencing the organization. Presently
what do you mean by association? An association is a gathering of individuals that have been
united to take a shot at a goal or for some reason. For Example, an aviation-based armed forces
of a nation give protection to its kin and its assets and also provide work to the pilots and other
individuals connected with the power. Some of our specialists have given articulation concerning
association at different spots. If we discuss Organization and its condition, at that point we
should state that relationship is self-ruling and free from their health like business firm draws its
support from situation however not reliant on it.

Immediate issues
Communication concerns
Personality problems are deepened in the exchange, and when people do not send information,
the work disappears. Bosses who can organize the movement of correspondence can avoid the
act by talking if they think that they have no reasonable balance or are staying by themselves,...

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