Time remaining:
Behavioral Change

Computer Science
Tutor: None Selected Time limit: 0 Hours

Wells Fargo was found in violation of Title III of the ADA and agreed to make a number of changes so that customers who are deaf, hard of hearing, or have speech disabilities could be accommodated.

Apr 27th, 2015

  • accept calls made through a relay service operator in the same way that calls from other customers are accepted;
  • staff TTY telephone lines to the same extent that voice telephone lines are staffed;
  • adopt a comprehensive company-wide policy on effective communication;
  • provide appropriate auxiliary aids and services -- including qualified sign language interpreters, computer-assisted real time transcription, qualified readers, and documents in Braille, large print, and other alternate formats -- when necessary to ensure effective communication;
  • distribute the policy to current and new employees and contractors;
  • post a summary of the policy on its website;
  • post a notice in all banking locations stating that individuals with disabilities have the right to request a sign language interpreter, oral interpreter, or another auxiliary aid or service as needed; and
  • provide staff training on the ADA and the obligation to provide effective communication for individuals with disabilities.

May 4th, 2015

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Apr 27th, 2015
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Apr 27th, 2015
Dec 11th, 2016
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