Description
Question 1
Quality is achieved by meeting scope and by not?
Disappointing the customer | ||
Jeopardizing cost benefit ratio | ||
Exceeding scope | ||
Overestimating budget |
There are two types of costs tied to quality. The first is cost to conformance to quality and the second is?
Cost benefit analysis | ||
Benchmarking performance | ||
Design of experiments | ||
Cost of nonconformance to quality |
There are a number of tools and techniques that can be utilized to plan for quality. All of the following are quality planning tools except?
Brainstorming | ||
Delphi process | ||
Affinity diagrams | ||
Matrix diagrams |
The quality management plan addresses the following three areas; Quality control, quality assurance, and ?
Quality checklist | ||
Cost of quality | ||
Quality improvement | ||
Quality boundaries |
These charts show the categorization of problems from largest to smallest?
Pareto diagrams | ||
Control charts | ||
Scatter diagrams | ||
Cause-and-effect diagrams |
Question 6
Contracts and grievances with unionized groups are constraints. Additionally, unions are also?
Vendors | ||
Stakeholders | ||
Limitations | ||
Employees |
This hierarchical chart decomposes the project by the types of resources it contains?
Organizational chart | ||
Responsibility assignment matrix | ||
RACI chart | ||
Resource breakdown structure |
A chart that uses the activities of responsibility, accountability, consult and inform?
Organizational chart | ||
Responsibility assignment matrix | ||
RACI chart | ||
Resource breakdown structure |
Team development as described by Tuckman only included four stages. The fifth stage added to the forming, storming, norming, and performing stage sequence is?
Adjourning | ||
Rewarding | ||
Recognizing | ||
Reassigning |
This approach smooths out the conflicts by minimizing the perceived size of the problem. It is a temporary solution but can calm team members.
Ouchi’s theory Z | ||
Coercive power | ||
Authority power | ||
Smoothing |
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Explanation & Answer
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Outline
Introduction
Body
Conclusion
QUESTION 1
Quality is achieved by meeting the scope and by not?
Disappointing the customer
QUESTION 2
There are two types of cost tied to quality. The first is cost to conformance to quality and
the second is?
Cost ...