cost accounting

Anonymous

Question Description

Read the files, and answer 2 questions. each question need 300 words and each question each pages. Q1: Despite the limitations, describe what Satillan is doing to help ensure success in controlling the subsidiaries. Q2: identify the critical success factors for that timeframe. Due US pacific time 11/24 night.

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Harvard Business School 9-100-040 !"#$%&'(')*%+,-%./// Microsoft Latin America Measuring the Future M<'45C51% L<;*5>>S;-% M5C41)1@*% !"(51;<>% T5C"F94")5:";*% @14% *6"% U<*5;% &E"45C<% :5#5)51;-% ?<) 24"2<45;(%@14%*6"%)"E5<;;'<>%)*4<*"(5C%2><;;5;(%E""*5;(%*1%8"%6">:%5;%M5%E<;<("4)%1@%<>>%U<*5;%&E"45C<;%)'8)5:5<45")%?"4"%C1E5;(%*1%:5)C'))%*6"%*?1%E<5;%C6<>>";(") @14%+WWG$%%=54)*-%*6"%:5#5)51;%?1'>:%8"%><';C65;(%<%;"?%)1@*?<4"%2>S;% ?<;*":% LYU% J$/% *1% 8"% <)% )'CC"))@'>% 5;% U<*5;% &E"45C<% <) Z5;:1?)%QBI%6<:%8"";%5;%+WWJ$%%L"C1;:-%L<;*5>>S;%?<;*":%*1%')"%><';C6%1@%Z5;:1?)%WG%*1%@1C') 65)%E<;<("4)%1;%4":'C5;(%*6"%>"#">%1@%254<*")*%@5('4")%)61?":%*6<*%E14"%*6<; GH[% 1@% <>>% *6"% 24"F2 L3)*"E)% <;:% ]")X*12% &22>5C<*51;)% 941:'C*% =5")-% ")2"C5<>>3% Z5;:1?)% <;:% ^@@5C"-% 6<:% 8""; ")2"C5<>>3%<@@"C*":%83%*6"%)1@*?<4"%2543% ')":% *?1% 245;C52<>% 4"214*)% @14% *6"% <;<>3)5)-% @14E'><*51;-% <;: 5E2>"E";*<*51;% 1@% )*4<*"(3$% % B6"% @54)*% ?<)% <% 8')5;"))% E1:">-% :"#">12":% 83% L<;*5>>S;% @14% *6"% 4"(51; _)""%Exhibit 1`$%%B6"%)"C1;:%4"214*%C1;*<5;":%<%)"*%1@%E"<)'4"E";*)%*6<*%M5C41)1@*%)'8)5:5<45")%')": *1% C1EE';5C<*"% )"E5F<;;'<>>3% ?5*6% *6"% L"<**>"% 6"<:D'<4*"4)% _)""% Exhibit 2`$% % B1("*6"4-% *6"% *?1 4"214*)% @';C*51;":% <)% <% X5;:% 1@% K<><;C":% LC14"C<4:% 9"4@14E<;C"% M"<)'4"E";*)% L3)*"E$% % L<;*5>>S; ?<;*":%65)%E<;<("4)%*1%')"%*6"%K<><;C":%LC14"C<4:%E1:">%<;:%"a5)*5;(%4"214*)%*1%C1EE';5C<*"%*6"54 5:"<)%<*%*6"%M5<4-%L<;*5>>S;%6<: <)X":%<>>%E<;<("4)%*1%24")";*%61?%*6"%;"?%18c"C*5#")%?1'>:%C6<;("%*6"%C'44";*%KL0%C45*5C<>%)'CC")) @)1%61?%*6"3%C1'>:%*4<;)><*"%*6"%;"?%18c"C*5#")%5;*1%E"<)'4")%*6<*%C1'>:%8" ')":%*1%E1;5*14%*6"54%)*4<*"(3%5E2>"E";*<*51;%241C"))$ Microsoft: The Company Z5>>5%&>>";%6<:%@1';:":%M5C41)1@*%1;%&245>%I-%+WJH%<)%<%8')5;"))%*1%)"4#" *6"%)1@*?<4"%;"":)%1@%*6"%;"?%<;:%(41?5;(%2"4)1;<>%C1E2'*"4%E<4X"*%?5*6%*6"%18c"C*5#"%1@%e2>:% ?5*6% E14"% *6<;% ..-///% 2"12>"% ?14>:?5:"-% )<>")% 1#"4% ++$N% 85>>51;% :1>><4)-% < )*41;(%8<><;C"%)6""*%<;:%*6"%><4(")*% E<4X"*% C<25*<>5g<*51;% 1@% <;3% 2'8>5C% C1E2<;3% 5;% *6"% ?14>:% _)"" )'EE<43%@5;<;C5<>%5;@14E<*51;%5;%Exhibit 3`$ Professor Alberto Ballve of IAE –Escuela de Direccion y Negocios from Universidad Austral (Argentina) and Professor Antonio Davila of the Graduate School of Business, Stanford University wrote this case under the supervision of Professor Robert S. Kaplan as the basis for the class discussion rather than to illustrate either effective or ineffective handling of an administrative situation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his document is authorized for use only by Ann Wicke (ANN.WICKE@CIAM.EDU). Copying or posting is an infringement of copyright. Please contact customerservice@harvardbusiness.org or 800-988-0886 for additional copies. 100-040 Microsoft Latin America M5C41)1@*% ?<)% *6"% ';D'")*51;":% ?14>:% >"<:"4% 5;% 24"F2':":% 12"4<*5;(% )3)*"E)% @14% 2"4)1;<>% C1E2'*"4)-% <22>5C<*51;)% @14% )"4#5C"% 5;:')*45"))1@*?<4"% @14% 8')5;"))")-% E<))FE<4X"*% 241:'C*)% )'C6% <)% ";*"4*<5;E";*% )1@*?<4"-% <;:% *11>)% @14% *6" :"#">12E";*% 1@% 2418>"EF)2"C5@5C% )1>'*51;)$% % b;% <::5*51;-% *6"% C1E2<;3% 6<:% 4"C";*>3% 5;*41:'C":% <; b;*"4;"*%841?)"4%241:'C*%)1%*6<*%5*%C1'>:%8"C1E"%<%:1E5;<;*%2><3"4%5;%;"*?14X%C1E2'*5;($ L5;C"%5*)%8"(5;;5;(-%M5C41)1@*\)%E<5;%(1<>%6<:%8"";%*1%C4"<*"%)1@*?<4"%@14%2"4)1;<>%C1E2'*"4) *6<*% ?1'>:% ";<8>"% 2"12>"% *1% :"#">12% *6"54% 21*";*5<>% <;:% 5;C4"<)"% 2"4)1;<>% 241:'C*5#5*3% 5;% *6" ?14X2>% <;:% 5;% *6"54% 61E")$% % B6"% >"<:"4)652% 1@% K5>>% d<*")% 6<:% 8"";% <% X"3% @% (41?*6% 1@% M5C41)1@*% <;:% 65)% 5:"<)% 2"4E"<*":% *6"% ?61>"% 14(<;5g<*51;% _)""% Exhibit 5`$ B6"% C1E2<;3% 6<:% <% )*41;(% C'>*'4"% @1C')":% 1;% *)% <;:% @'>@5>>5;(% 5*)% E5))51;$% % B65) C'>*'4"%<>>1?":%*6"%C1E2<;3%*1% >"<:% C6<;(")% 5;% *6"% E<))FE<4X"*% )1@*?<4"% 83% C1;*5;'<>>3% <:<2*5;( <;:% 241E1*5;(% *"C6;1>1(5C<>% C6<;(")$% % M5C41)1@*% )2";*% 6"<#5>3% 1;% 4")"<4C6% <;:% :"#">12E";*-% ?5*6 h.$H%85>>51;%8':("*":%@14%+WWG$ M5C41)1@*\)%145(5;)%?"4"%?5*6%*6"%MLF]^L%12"4<*5;(%)3)*"E%@14%bKM%2"4)1;<>%C1E2'*"4)%5; *6"%"<4>3%+WG/)$%%L11;%<@*"4-%*6"%C1E2<;3%";*"4":%*6"%25C<*51;) 241(4>3%?"4"%8';:>":%*1("*6"4%5;*1%*6"%^@@5C"%241:'C*%)'5*"$%%M14"%4"C";*>3-%5* ";*"4":%*6"%E<4X"*)%@14%?14X)*<*51;%12"4<*5;(%)3)*"E)%?5*6%Z5;:1?)%QBI-%b;*"4;"*%841?)"4)%?5*6 ia2>14"4-% <;:-% 5;% +WWJ-% *6"% C14214<*"% :<*<8<)"% E<4X"*% ?5*6% 5*)% LYU% J$/% 4">"<)"$% % B6"% C1;*5;'<> C6<;("% <;:% 5;*";)"% C1E2"*5*51;% 5;% M5C41)1@*\)% E<4X"*)% 241E5)":% 81*6% ;"?% 12214*';5*5")% <;:% ;"? 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Copying or posting is an infringement of copyright. Please contact customerservice@harvardbusiness.org or 800-988-0886 for additional copies. Microsoft Latin America 100-040 94"F2":%8"*?"";%+WW/%<;:%+WW,$% % &;;'<>% )<>")% 5;% +WW,% ?"4"% h.$G% 85>>51;-% <;:% *6"% 5;:')*43% 6<: <::":% ++H-///% ;"?% c18)$% % A1?"#"4-% GH[% 1@% <>>% )1@*?<4"% 5;% *6"% 4"(51;% ?<)% 254<*":$% % L1@*?<4" E<;'@"*)%)">>5;(%5>>"(<>%C125")-%8'*%"a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trategic Management Systems at Microsoft Latin America M<'45C51%L<;*5>>S;%@54)*%5;*41:'C":%*6"%K<><;C":%LC14"C<4:%_KL0`%*1%M5C41)1@*%U<*5;%&E"45C< 5;%+WWH$%%Z65>"%4"C1(;5g5;(%*6<*%">S;%C1;)5:"4":%*6<*%*6" 8<)5C% )*4<*"(3% @14% <>>% 1@% *6"E% ?<)% *6"% )12":% <% C1EE1;% 8')5;"))% E1:">% @14% <>>% *6" C1';*45")$%%B65)%E1:">%?<)%C1E2>"E";*":%?5*6%)">"C*":%X"3%E"<)'4")%@41E%*6"%)"E5<;;'<>%4"214*%*1 L"<**>"% *1% C4"<*"% <% KL0% 5;:5C<*14% )3)*"E$% % B6")"% 4"214*)% <>>1?":% 65E% *1% E1;5*14% *6"% X"3% )*4<*"(5C E"<)'4")% @14% ">% <)% *6"% 5E2>"E";*<*51;% 1@% *6"% 5;*";:":% )*4<*"(3$% % L<;*5>>S; C1EE";*":O b;% +WWH-% ?6";% *6"% E<5;% 18c"C*5#"% ?<)% *1% "4<*"% (41?*6-% *6"% K<><;C": LC14"C<4:% 6">2":% ')% ';:"4)*<;:% *6"% 5E214*<;C"% 1@% E<4X"*% )6<4"$% % i#";*'<>>3-% ?" 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Please contact customerservice@harvardbusiness.org or 800-988-0886 for additional copies. 100-040 Microsoft Latin America 1;%*6"%E'>*52>"%*<)X)%4"D'54":%*1%':":%*6"%<#<5><85>5*3 1@% *4<5;":% )1@*?<4"% 241@"))51;<>)% 5;% *6"% E<4X"*-% E"<)'4":% <)% *6"% ;'E8"4% 1@% 2"12>"% C"4*5@5":% 83 M5C41)1@*$% % B65)% E"<)'4"% ?<)% "))";*5<>% *1% (<5;% eE5;:% )6<4"l% 1@% *6")"% 241@"))51;<>)$% % &;1*6"4 5E214*<;*% C')*1E"4% 18c"C*5#"% ?<)% 241:'C*% <#<5><85>5*3-% ?65C6% ?<)% E"<)'4":% <)% )*1CX% >"#">% <* ?61>")<>"4)% <;:% :"<>"4)$% % B6"% *5E"% 4"D'54":% *1% 4"2>";5)6% )*1CX% _>"<:F*5E"`% 6<:% *1% 8"% >"))% *6<;% *6" ;'E8"4%1@%)<>")%:<3)%1@%241:'C*%5;%)*1CX$%%B"C6;5C<>%)'2214*%?<)%E"<)'4":%<)%;'E8"4%1@%)"4#5C"%C<>>) 2"4%E1;*6%<)%?">>%<)%*5E"%*1%)1>#"%C')*1E"4)\%)"4#5C"%4"D'")*$ B6"%C1E2<;3\)%B">"C1EE';5C<*51;)%L"4#5C"%0";*"4-%?65C6%241#5:":%)'2214*%*1%4")">>"4)%<;: C14214<*"%C')*1E"4)-%?1'>:%2><3%<%X"3%41>"%5;%845;(5;(%C')*1E"4)%C>1)"4%*1%M5C41)1@*$%%B65)%@';C*51; ?<)%65(6>5(6*":%5;%*6"%+WWH%KL0%8"C<')"%5*%C1'>:%5:";*5@3%;"?%C1EE"4C5<>%12214*';5*5")%<;:%241#5:" #<>'<8>"% 5;@14E<*51;% @14% :"#">125;(% ;"?% 241:'C*)% <;:% )"4#5C")$% % b;% <::5*51;-% L<;*5>>S;% ?<;*":% *6" C1E2<;3%*1%')"%*6"%5;*"4;"*%*1%5;C4"<)"%*6"%@4"D'";C3%<;:%5E2% <;:% C')*1E"4% 2"4)2"C*5#")% :"*"4E5;":-% L<;*5>>S;% C1'>:% ;1?% 5:";*5@3% *6" C45*5C<>% internal processes% )'C6% <)% ";6<;C5;(% )'2214*% C";*"4)-% :"#">125;(% *4<5;5;(% C";*"4)-% <;: 241:'C5;(%>1C<>%#"4)51;)%1@%jLF4">"<)":%241:'C*)$ =5;<>>3-%*6"%KL0%6<:%<%learning perspective%*6<*%5;C>':":%E"<)'4")%1;%)X5>>%:"#">12E";*%<;: 5E2>"E";*<*51;%241C":'4")%<)%?">>%<)%";6<;C5;(%*6"%)*1CX%1@%*"C6;1>1(5C<>%X;1?>":("%<;:%)'CC"))%5; 12";5;(%;"?%)'8)5:5<45")$%%L<;*5>>S;%C1EE";*":%1;%*6"%>"<4;5;(%2"4)2"C*5#"O Z5*6%<:#<;C")%5;%*"C6;1>1(3-%<;:%:"C>5;")%5;%245C")%1@%)1@*?<4"%241:'C*)-%?" 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Copying or posting is an infringement of copyright. Please contact customerservice@harvardbusiness.org or 800-988-0886 for additional copies. Microsoft Latin America 100-040 4"(51;)%5;%*6"%?14>:-%@1C')%5)%2<4"<4%<81'*%1'4%<))'E2*51;) <;:%?6<*%?"%?<;*%*1%E"<)'4"%)1%*6<*%?"%C<;%@1C')%1;%*6"%C45*5C<>%#<45<8>")%*6<*%?5>> ";<8>"%')%*1%%<)2"C*%1@%*6"%8')5;"))-%?"%<>)1%;"":%*1 X;1?%61?%1*6"4%@5;"$ L<;*5>>S;%6<:%)">"C*":%)"#"4<>%E"<)'4")%@41E%*6"%N/F)>5:"%4"214*%*1%L"<**>"%<;:%')":%*6"E%*1 *4"E";*<*51;%1@%*6"%)*4<*"(3%<)%:")C458":%5;%*6"%8')5;"))%E1:">%_)""%Exhibit 1`O B6"4"%?<)%<%>1*%1@%"E8"::":%X;1?>":("%5;%1'4%6"<:)%<81'*%*6"%8')5;"))")8'*%?"%6<:;\*%*5g"%5*$%B65)%5)%?63%b%6<:%*6"%5:"<%1@%:"#">125;( <%KL0%@14%*6"%:5#5)51;$%j)5;(%*6"%KL0-%?"%:"@5;":%*6"%8')5;"))%E1:">%<;:%:5)C'))": 5*% 5;% E""*5;()% ?5*6% E<;<("4)% @41E% "2":% *1% 5:";*5@3% X"3 )*4<*"(5C% 5))'")% <;:% 5;:5C<*14)% *1% :"@5;"% *6"% E1)*% <2241245<*"% 2><;$% b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a"-%<*%*6"%";:%1@%+WW,%?"%6<:%*1%24"2<4"%@14%*6"%><';C6%1@%Z5;:1?) 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Tutor Answer

DRSHINAQWA
School: UCLA

hey buddy find your stuff 😙

Running head: COST ACCOUNTING

1

Cost Accounting
Student’s Name
Institutional Affiliation

2

COST ACCOUNTING

Microsoft Company in Latin America
Santillan and the divisional /subsidiary success.
Santillan is a regional Vice president of Latin America Microsoft company trusted with the
responsibility of managing all the company’s subsidiaries across the region. Due to the stiff
competition in the market, Santillan had to focus on the successful strategies across all the
subsidiaries to out-compete the various competitors in the market such as Oracle and Informix in
the matters relating growth, revenue improvement and market penetration( more significant market
share).
Among the success strategies, Santillan used the Balanced Scorecard (BSC) across all the
subsidiaries in the region despite the geographical differences. Santillan uses the BSC to ensure
that the divisions achieve their strategic goals since it put pressure on the divisional managers to
inclined their actions towards the realization of such goals. Addition...

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Anonymous
Good stuff. Would use again.

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