Business Finance
BSA375 Phoenix Chapter 3 Software System Training and Support Paper

BSA 375

University of Phoenix

Question Description

Resource: Ch. 13, "Systems Implementation", from the "Documenting the System" section to end of the chapter. Choose an option below to complete this assignment: Option One: Write a 3-page paper that explains the importance of training and support after software is implemented. Describe the methods whereby training materials can be delivered to the users of the software system. Explain the ways in which software can be supported after it is implemented/released. Incorporate additional research or academic information to support your paper. Format your paper according to APA guidelines. Submit your paper as a Microsoft® Word document to the Assignment Files tab.

Final Answer

Attached.

Running Head: TRAINING AND SUPPORT

Training and Support
Student Name:
Institution Affiliation:
Date:

TRAINING AND SUPPORT

2

Importance of training and support after software implementation
Training is essential after deployment for the employees to have the software figures and
functions at their fingertips. These include the individually tailored services for the departments
in the organization. The employees had been accustomed to a different system hence
implementing a new one will necessitate the training to determine where the functions are
located and how to use them. Eliminate or minimize the computer rage is also an importance of
the training; the new system will come with frustrations hence making the employees react
differently. This will cause tension in the office, and less work will be done, this can lead to less
performance, however, training can eliminate this (Umble et al., 2003).
The training assists in the quick solving of issues are arising. Instigating the software
training after the implementation causes an increased knowledge of the software as well as its
usability. This reduces the overall employee obstruction. Efficiently trained personnel can find
resolutions to the different issues by themselves, minus the disruption of co-workers and thus
upholding a heal...

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