Writing
Columbia Southern Unit IV Dynamics of Teamwork Case Study Paper

Columbia Southern University

Question Description

Unit IV Case Study This assignment provides you with an opportunity to explain the dynamics of teamwork, including motivation, conflict resolution, and leadership. First, read the scenario below. Scenario: The vice president (VP) of marketing has hired you as the leader whose first task involves implementing a new process for applying customer service within the organization. The VP shares that the purpose of this initiative is to help resolve a list of issues that are negatively infecting teamwork: (1) morale is low, (2) employees are consistently late for work while others leave early, (3) workers disagree on the daily workload, (4) there is no drive or enthusiasm, and (5) above all, two employees have complained about harassment. Your team consists of eight employees: three are newly hired employees, five employees are male and three are female. Each employee has a diverse background. Your charge is to reach the goal of improving customer service by directing the team through the five stages of team development. After reading the scenario, write a minimum three-page paper by using the following questions as guidelines: 1. Motivation: What is the current state of motivation for employees, and what can you do to improve their motivation? 2. Leadership: What can leadership personnel do to positively impact teamwork that eventually leads to better customer service? 3. Resolving conflict: How can the employees approach resolving conflicts with one another in order to maintain a positive teamwork dynamic? BBA 3361, Professionalism in the Workplace 3 4. Resolving conflict: How can the employees approach resolving conflicts with customers? 5. Teamwork: What types of activities would help the team progress through the five stages of team development? (See page 161 in the textbook for the stages.) Also, be sure your paper fulfills the following requirements:  The body of the paper consists of at least three pages.  The format of your paper follows APA style. Click here to access the CSU Citation Guide. A sample research paper that has been formatted in APA style starts on page 20 of the guide.  Properly cite one reference (e.g., journal article) that you located from the university’s online library.  Properly cite two references (e.g., article, webpage) that you located from reputable sources (e.g., online library or reputable webpages).  Properly cite your textbook within the paper. Professionalism Skills for Workplace Success is the book for this class.

Final Answer

Attached.

Case Study - Outline
Thesis Statement: The successful creation and maintenance of an effective staff team can be
efficiently achieved through the thorough implementation of the five stages of team development
within an organization- motivation, leadership, conflict resolution, professionalism, and
teamwork-; in a bid to keep the personnel motivated and resolve other challenges associated with
work teams such as harassment and diversity.
I.

Motivation

II.

Leadership

III.

Resolving conflict

IV.

Professionalism in the Workplace

V.

Teamwork


Running head: CASE STUDY

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Unit IV Case Study
Name
Institution

CASE STUDY

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Unit IV Case Study
The success of any organization in the modern world is highly dependent on the human
resources; which has emerged as the unique and basic resource in all organizations. As such, it is
crucial to ensure that the workforce in an organization is sufficiently motivated at all times since
the maintenance of a high morale increases the overall organization's performance; from
production to customer service (Osabiya, 2015). Any slight deviation from the establishment of a
strong, diverse, and highly motivated team of personnel is a grievous act that could see the
organization’s activities stalled; and even the subsequent collapse of the entity (Anderson &
Bolt, 2013). The successful creation and maintenance of an effective staff team can be efficiently
achieved through the thorough implementation of the five stages of team development within an
organization- motivation, leadership, conflict resolution, prof...

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