Description
"Controlling Absenteeism" Case Study
Directions: Review the case "Controlling Absenteeism" in your textbook. In a 2-3 page paper answer the following questions:
- What additional information should Anna attempt to obtain regarding the absenteeism problem?
- Advise Anna on the steps she should take to control absenteeism.
- What types of standards should she use?
- What strategic control points should she establish?
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Controlling Absenteeism
Anna Mclntyre had been named head nurse of the university hospital pediatrics
department the previous day. She would officially begin her new job in one week, when
Carla Smith, the present head nurse would be reassigned to a new department. Anna
reflected on the conversation she’d had with Gail Sutherland, director of nursing, when
Gail offered her the position. “Ann”, Gail had said, “you’ll be taking over a department
that has 8 percent absenteeism compared to only 2 percent for other nursing units in the
hospital. This has always been a problem, and Carla never could handle it- that’s a major
reason she was transferred. I want you to make it your number 1 priority.”
Ann reflected on Carl’s performance as head nurse. Carla had always been a skilled,
competent nurse, but since being promoted to head nurse in pediatrics, she had just been
too soft. Many nurse had taken advantage of her good nature- Carla had found it
impossible to discipline- and the situation in pediatrics had begun to deteriorate. Ann
knew from her own experience that absenteeism had been high in the department. This
was especially true of weekend work. Carla never took action, even when it was obvious
that personnel were making petty excuses.
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