Description
Access Virtual Organization: Moreno Medical Center (MMC).
Review the introduction videos and organizational charts.
Read the case study detailing key issues that have been identified at Moreno Medical Center.
Write a 1,050- to 1,400-word paper in which you:
- Analyze MMC's characteristics and organizational structure to determine how they could be affecting patient satisfaction in both positive and negative ways.
- Could reorganization help drive better patient outcomes?
- Does the current structure empower nurses to provide the best patient care possible?
- Analyze social and cultural aspects of MMC that could be exacerbating or helping resolve admission and discharge issues.
- Are the right individuals involved in the admission and discharge process or do roles and team dynamics contribute to the issue?
- Assess the responsibilities of MMC leaders and managers to act as change agents in mitigating the patient satisfaction issues.
- What actions have already been taken and what other actions would you suggest to make a greater impact?
- Analyze how delegation is contributing to or improving MMC's issues.
- Analyze how MMC's staffing and performance evaluations could help improve overall patient satisfaction.
Cite at least five peer-reviewed, scholarly reference that are less than five years old to support your assignment.
Format your paper according to APA guidelines, and include an APA-formatted reference page.
Click the Assignment Files tab to submit your assignment
Explanation & Answer
Attached.
Running head: ISSUES IN MANAGED CARE
Issues in Managed Care
Institution:
Date:
1
ISSUES IN MANAGED CARE
2
Healthcare is a sensitive field that ought to be managed carefully. This is because the area
deals with lives of individuals and care is very paramount in the healthcare sector. Good
management and efficiency are very important in managing health institutions. This paper,
therefore, seeks to explore management in Moreno Medical Centre. The study will look at the
organizational structure and characteristics of MMC and how it affects patient satisfaction, the
social and cultural aspects of the organization, roles of leaders and managers in acting as change
agents and how staffing and performance evaluation can improve patient satisfaction as well as
delegation impacts.
Organizational Structure and Characteristics
Organizational structure is an essential aspect in enhancing efficiency and effectiveness
of an organization. The organizational structure and characteristics of the Moreno medical care
contribute to its inability to offer good and quality health care. The organizational structure of
Moreno medical care to some extent is designed in such a way that it promotes the patient
satisfaction in the way the physicians work. The fact that the organization is a physician-owned
makes the medical care employees focus much on their roles to ensure that it maintains its
position in the contemporary competitive environment (Coker, Moreno, Shekelle, Schuster &
Chung, 2014). However, the organizational structure and characteristics of Moreno medical care
also affect patient satisfaction negatively. For example, the bottleneck in the surgery schedule
which is created by the surgeons in the health institu...
