OPERATIONS CONSULTING ENGAGEMENT PROPOSAL FOR A MEDIA COMPANY

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OPERATIONS CONSULTING ENGAGEMENT PROPOSAL FOR A MEDIA COMPANY EVALUATION OF OPERATIONS • The media business relies on information to operate. For this business to remain active the management should make critical decision on what they produce to the public. They should make sure that they define their problems well by consulting on what the consumer needs. • The company should perform customer and employee surveys to make sure they produce relevant information that meets consumer requirements and expectation. • The management will decide if what their employees are researching is aligned to its core competence and if the consumer will be satisfied by their results. EVALUATION OF OPERATIONS • In data gathering, the strategy should be to target the consumer needs. The employees should make sure that the gather relevant data depending on the story they are following on and make sure they assemble together all the relevant information concerning it so that the consumer may understand the story. • The management should make sure they allocate each employee to their respective field of study to ensure that they will be able to gather relevant information on that field. For instance, a business journalist should be allocated business related case field to research. • The management should make sure that they keep up with the ongoing stories, e.g, politically, in the business sector and other important field that the public need reporting on. EVALUATION OF OPERATIONS • The management should make sure they undergo serious data analysis method so as to come up with a clear, brief and precise news article that will address all of the consumer questions. • They should make sure that the information published is not inadequate and/or biased more so, in political news which may cause chaos when they reach the public. • The management should make sure that the solutions they give to the public in their news article are well researched and are in line with the nations communication regulation board requirements. EVALUATION OF OPERATIONS • The management should make sure in each story they give their employees to write about they provide enough resources to enable them come up with the best information so as they may be able to recover their input resources and make profits. • In each news article their employee produces they should be able to perform cost analysis to determine if it generated any profits in order to be able to decide if they will proceed on that field of news. EVALUATION OF OPERATION • After making sure that all proposed model on their operations is well evaluated, the management should implement that model. They should perform the following: Activities • They should measure the consumer satisfaction • Confirm that the project model is complete • Review plan, scope and budget • Plan resources and infrastructure for the upcoming phases • Obtain formal authorization to allow them to proceed to the next phase of implementing the proposed model RESOURCES AND DATA NEEDED FOR O.C.E • One of the valuable resource is the team of specialists in media consultancy that will collect and analyze data. This will include interaction with the employees using the tools as employee surveys and other stakeholders that include process evaluation with tools such as process flowcharts. • Here the specialists will develop draft solutions after performing their analysis and applying operational and lean techniques and concepts. • Then the specialist will presents their draft solution to the whole team of management and employees. • Then they will prepare the final solution model and execution schedule for that model and then implement the execution schedule. RESOURCES AND DATA NEEDED FOR O.C.E • Then the specialists collects data on the changes happening within the executed project developed model. • Finally, these specialists will prepare a final report, learnings and findings from their consulting engagement team and deliver it to the media management team so that they can come up with a decision on whether to execute the provided model. BENEFITS OF OPERATIONS CONSULTING • One of the major benefits is that hiring a consultant is more cheap than hiring a new employee since consultants are hired to tackle a specific project within a specific timeframe. This is a financial benefit for the company since you will pay the consultant much less than if you were to hire a new full-time employee. • Also, when a consultant are hired and complete their assignment which often focusses on one project for the company, the success of their results on that specific assignment can lead them to being kept on board longer to consult in other areas within the company which would benefit the both sides equally. • Hiring media consultants who have experience in the business of media consultancy also gives the management a piece of mind knowing that your business is guided by experts who have been in such situations before. BENEFITS OF OPERATIONS CONSULTING • Also, sometimes rather than trying to improve the company operations from within it is better to have someone outside the company to offer their view of the operational state of the company and offer their view on how the company can improve their overall efficiency and achieve more growth. • Moreover, because the media consultants have usually spent time on other similar companies, they usually have solid perspective on the operations of other companies and can come up with a better way to help outperform them. REFERENCES • Valuation: Measuring and Managing the Value of Companies, 6th Edition, McKinsey & Company • Excel Models for Business and Operations Management Second Edition John F. Barlow • Communication for Consultants Rita R. Owens • Key Management Models: The 60+ models every manager needs to know (2nd Edition) by Marcel Van Assen, Gerben van den berg & Paul Pietersma • Customer Relationship Management, Second Edition Francis Buttle

Tutor Answer

Vargasteach
School: UT Austin

Attached.

OPERATIONS CONSULTING ENGAGEMENT
PROPOSAL FOR A MEDIA COMPANY

OPERATIONS EVALUATION

• The media business relies on information to operate. For this business
to remain active the management should make critical decision on
what they produce to the public. They should make sure that they
define their problems well by consulting on what the consumer needs.
• It is the responsibility of the company to perform surveys on both the
employees and the customers to ensure that relevant information that
meets the expectations and requirements of the consumer is produced.
• The management will decide if what their employees are researching
is aligned to its core competence and if the consumer will be satisfied
by their results.

EVALUATION OF OPERATIONS
• In data gathering, the strategy should be to target the consumer needs.
The employees should make sure that the gather relevant data
depending on the story they are following on and make sure they
assemble together all the relevant information concerning it so that the
consumer may understand the story.
• It is also the responsibility of the management to ensure that each and
every employee is allocated to their respective field of study. This will
enable th...

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Anonymous
Wow this is really good.... didn't expect it. Sweet!!!!

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