Developing and Maintaining Quality Products and Services

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timer Asked: Jan 3rd, 2018
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Question description

The Assignment overview – Developing and Maintaining Quality Products and Services

The word "quality" has specific meaning for organizations that adhere to some variation of the Total Quality Management philosophy. What is the significance of "quality" for OPD professionals? In this week's Application, you will analyze factors related to quality and explore their implications for workers and communities.

To prepare for this assignment:

  • Review the readings for this week: Behavior in Organizations, Chapter 1, and Business: A Changing World, pp. 250-254. (Attached Below)
  • Think about the nature of developing and maintaining quality services.
  • Think about the situations and examples presented in the "Products and Services" video with Edie Goldberg and Soren Kaplan.
  • Reflect on the similarities and differences between developing and maintaining quality products and services.

The assignment: (1 page)

  1. Compare/contrast how quality new products/services are likely to be developed at a McDonald’s versus a bank in your neighborhood (use the state Maryland in USA).
  2. Explain how quality is likely to be maintained in each case through continuous improvement in these different types of businesses/organizations.
  3. Please put Citations in each paragraph and Reference all APA in the reference page.

Support your Application assignment with specific references to all resources used in its preparation. You are asked to provide a reference list only for those resources not included in the Learning Resources for this course.

Reading References (attached)

  • Course Text: Ferrell, O. C., Hirt, G., & Ferrell, L. (2016). Business: A changing world (10thed.). New York: McGraw-Hill Education. - Chapter 8, "Managing Service and Manufacturing Operations" (pp. 230-257)
  • Course Text: Behavior in Organizations - Chapter 1, "The Field of Organizational Behavior"

Optional Reference Resources (or add your own)

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Tutor Answer

CreativeWriterQuan
School: New York University

Kindly check the uploaded file for any amendment that you may need and if none, kindly leave a positive review.

Running head: QUALITY

1

Looking for Details for the Term Quality
Student’s name
Institution affiliation

QUALITY

2

Introduction
Quality can be defined as the extent to which products and services meet the
requirements from the clients. In the same way efficiency and cost play a crucial role in
management operations, quality is also essential as defective products can lead to a firm being
ruined (Kahn, Strong, & Wang, 2002).
New products and services continue to be developed at McDonald making it successful
for so long. Among the characteristics that have made the corporation to exist for...

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Anonymous
Thanks, good work

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