Knowledge Management system

timer Asked: Jan 4th, 2018
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Question description

Imagine that you are a security professional who has been assigned to a Joint Application Development (JAD) team responsible for developing the business requirements for a new Customer Relationship Management (CRM) information system.

You are preparing some notes for the JAD meeting. You know that CRMs can be useful for improving how customers interact with businesses, but CRMs can also be used to collect massive amounts of customer information that may be personal identification information. You want to ensure that the JAD team understands that system requirements drive how the information system and its information must be protected.

Write a 700- to 1,050-word paper explaining to the JAD team how business requirements affect how the system will be used.

Identify two internal threats and two external threats to the new CRM and what must be done to protect the system.

Format your assignment consistent with APA guidelines.

Tutor Answer

Dr val
School: New York University

Attached is the paper, please let me know if you need any edits or have any inquiries. Thanks


Customer Relationship Management System
Student’s Name




Customer Relationship Management System
Customer Relationship Management is a software tool which assists organizations or
teams to interact with their constituents. The system tracks and reports information about the
people involved in activities of an organization. As a result, the set goals and objectives are
achieved by the organization. This means that the Joint Application Development (JAD) team
should consider their specific needs and workflows. These two are the critical factors when
selecting and implementing a particular CRM information system. Technology is also a vital
factor in the selection of a CRM system. The team should work closely with their technology
expert during the implementation of the CRM. The following is an insight to the JAD team on
how their business requirements affect how the CRM information system will be used. This
involves following certain critical steps and considerations.
The team should take a critical...

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