Running Head: ZENSAR COMPANY
The Zensar is an IT company that was founded in the year 1922 in India. The company
started off as a manufacturer of tabulating machines working as a subsidiary of international
organizations including the International Computers Limited which a U.K company specializing
in mainframe computers. Like any other business, Zensar utilized the use of a service delivery
model that had software engineers contracted by need. The group of engineers worked closely
with the sales and delivery managers to accomplish a particular project. The company was doing
well when it was established, but the sudden turnover of the senior management left the company
on the verge of collapsing (Tushman et al 2011). The arrival of Natarajan as the CEO in 2001,
however, changed the situation due to his high experience in information technology.
Summary of the Case
Having grown up in a small village in the eastern part of India, Natarajan attended both
his primary and secondary school where he obtained top marks and later a degree in mechanical
engineering from the Birla Institute of Technology. The leadership qualities that Ganesh
possessed is what attracted the management of Zensar to consider him for the Chief Executive
position. According to other managers, Ganesh acted as a connector or glue that helped to bring
the whole organization together. The front-end and back-end styles are what Ganesh used to lead
the entire company with no tolerance to political shenanigans. The other leadership quality that
Natarajan possessed was the ability of not tolerating the status quo (Tushman et al 2011). The
CEO always pushed for change even when things were stable.
After making his way into the company in the year 2001, Natarajan changed the
organizational structure by the first laying off some employees and hiring new ones in the
executive team. With this change, Ganesh believed that ...