Description
Using the case study "Landmark Dining: Team Processes" from the text (Chapter 8, the case begins on page 356) prepare the assigned paper. Your paper should be formatted in the form of a memo to the company (as if you were a consultant providing them with direction). You should identify each area of concern with regard to team performance, and list 3 specific, actionable, objectively measurable recommendations for each of these concerns.
Your paper should meet the following guidelines:
- Microsoft Word document.
- No spelling or grammatical errors.
- Double spaced.
- 12 point font.
- Margins 1.5 inch top and bottom, 1 inches left and right.
- A title page in APA format
- A minimum of four pages.
- Professional language and phrasing, written in a style which could be delivered to the company senior management.
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Explanation & Answer
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Outline
Introduction
Body
Conclusion
Running head: LANDMARK DINING INC.
1
Landmark Dining Inc. Team Performance and Performance Indicators by Section
Name
Institution
Instructor
Date
LANDMARK DINING INC.
2
Landmark Dining Inc. Team Performance and Performance Indicators by Section
Memorandum
To: Senior Management
From: John Doe, Consultant
Date: January 7, 2018
Subject: Proposal on enhancing team performance across all section of Landmark Dining Inc.
facilities.
Restaurants
Reservations and greeting
This section is where guests are welcomed and they go on to make reservations. It is also
the point of checking out and into the hotel. The main team members in this section are the
receptionists, reservations clerk, the concierge, cashier, doorman and porter, and the night clerk
(Stephen, 2010). The team's activities are coordinated by the Front Office Manager. The roles
and responsibilities of key members of this section include, the receptionist is to welcome and
register the guests. Additionally, they should hand over the keys to the rooms and brief the
visitors about the hotel. The reservationist clerk deals with the inquiries, bookings, and also
allocates the accommodations. The concierge gives service to the guests such as getting tickets,
making further reservations for them for travel such as airline, valeting, storage of luggage,
dispatching mails among others (Stephen, 2010). The porter on the other helps in the handling of
visitors' baggage and shows the visitors to their respective rooms.
It is required that the staff in this section should deal with reservation accurately; they
should ensure that the visitors are checked in within the shortest time possible, and they are able
to find their seating in a prompt manner. The team should portray professio...
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