Over the past few weeks we have discussed varying viewpoints of negotiations. No one method may work for all situations. Generally speaking, individuals will follow one of five patterns when engaged in a conflict/negotiation situation: contending, yielding, inaction, problem solving or compromising. Briefly describe each approach and then discuss, in your reasoned opinion, the most difficult pattern to use. Explain the pattern that you find most difficult to use during negotiations and why that is so. What steps will you take to incorporate this "worst fit" skill into your "effective negotiation toolkit”?

How does the biblical concept of quality differ from that of the traditional business concept of quality? How can healthcare providers work to improve quality at the same time that payers are reducing access to services?