Description
Applying QFD in a Managed Care Organization
Read the case study found in your textbook on page 358, “Applying QFD in a Managed Care Organization”
Write a reflective summary associated to this case study.
The requirements below must be met for your paper to be accepted and graded:
- Write between 700 – 1,000 words using Microsoft Word in APA style, see example below.
- Use font size 12 and 1” margins.
- Include cover page and reference page.
- At least 80% of your paper must be original content/writing.
- No more than 20% of your content/information may come from references.
- Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.
- Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.
References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.
A detailed explanation of how to cite a source using APA can be found here (link).
Download an example here.
| Grading Criteria Assignments | Maximum Points |
| Meets or exceeds established assignment criteria | 20 |
| Demonstrates an understanding of lesson concepts | 30 |
| Clearly presents well-reasoned ideas and concepts | 30 |
| Uses proper mechanics, punctuation, sentence structure, spelling and APA formatting | 20 |
| Total | 100 |
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Explanation & Answer
Hello, I'm done with your task. It has a 0% plagiarism as per your instructions.
Running head: APPLYING QFD IN A MANAGED CARE ORGANIZATION
Applying QFD in a Managed Care Organization
Name of Student
Name of Professor
Course Title
Date
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APPLYING QFD IN A MANAGED CARE ORGANIZATION
2
According to the case study, management of organizations has been a challenge allover.
For an organization to succeed in its environment, there is need to put more efforts in quality
improvement. Based on the case study, organizations should link their products with the
expectations of end users. Generally, Quality Function Deployment majors in meeting needs
and expectations of customers through provision of quality goods and services. In order to meet
customer expectations, organizations are expected to involve their clients in the setting and
designing of products. Before the case study was introduced, opinions of customers were not
considered during drafting of the handbook which is used as an important source of information
for organization's services and operations (Francesc...
