Competency Modeling is a corporate initiative designed to align the skills, knowledge, and abilities of employees with the company’s strategic goals and objectives. The term competency refers to an ability, skill, or attribute that is associated with superior job performance. Competencies are typically defined in terms of behaviors. Examples include:
• Decision Making: Ability and willingness to make tough decisions in a timely manner. Follows through on decisions and actions.
• Customer Service: Maintains a consistent focus on meeting or exceeding
the customer’s expectations while staying in touch with changing customer
Technical competencies describe the behaviors that key to the success of an individual job or
position within the organization. These are the knowledge and abilities required to drive results
in the particular position, and are often built upon the foundation of the organization’s core
Identifying a position’s technical competencies begins with the specification of the position’s major
duties or responsibilities
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