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Running Head: MANAGEMENT
Customer-Focused Measures versus Workforce-Focused Measures
For companies to become successful and achieve their goals, they need to have
approaches that define them as a company or a business. These measures differ from one
organization to the other as they operate in different environments, challenges, and markets
among many other factors. The measures are meant to ensure that the organizations attain
success in the long run and make them unique. The different approaches in a manner that will
make sure that the organization will be able to run its operations smoothly. The various measures
come with different rules that need to be followed. Some of the most common measures are the
customer and workforce-oriented measures (Evans, 2016). They are applied differently, and they
have a certain level of success in the work environment. This text will compare, and contrast
between customer-focused measures and workforce focused measures.
Customer-focused measures b...
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