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(10th ed.). Stamford, CT: Cengage Learning.
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Caldwell, C., Truong, D., Linh, P., & Tuan, A. (2011). Strategic human resource management as ethical stewardship. Journal of Business Ethics, 98(1), 171-182. doi:10.1007/s10551-010-0541-y
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Case Study 3: Zappos: Delivering Customer Satisfaction
Worth 200 points
Read the â€œZappos: Delivering Customer Satisfactionâ€ case, located on page 475 of the textbook.
Write a four to six (4-6) page paper in which you:
- Analyze the manner in which Zapposâ€™ leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture.
- Determine the major impacts that Zapposâ€™ leadership and ethical practices philosophy have had on its stakeholders.
- Examine three (3) of the ethical challenges that Zappos faces. Recommend three (3) actions that Zapposâ€™ leadership should take in order to address these ethical challenges.
- Evaluate the effectiveness of the core values in relation to developing a culture of ethicalness. Determine the manner in which the core values support the stakeholderâ€™s perspective.
- Analyze the major ethical challenges that Zappos has faced. Determine whether or not you would have resolved these challenges differently than Zapposâ€™ management. Provide a rationale for your response.
- Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other similar Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
- Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
- Include a cover page containing the title of the assignment, the studentâ€™s name, the professorâ€™s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
- Examine ethical issues and dilemmas in business.
- Analyze scenarios to determine the ethical character of decisions made and the related impact on the organization.
- Examine the significant issues of an ethical controversy in business to moral philosophy and values.
- Write clearly and concisely about issues in ethics and advocacy for HR professionals using correct grammar and mechanics.
- Use technology and information resources to research issues in business ethics and advocacy for HR professionals.
Explanation & Answer
Running head: Ethical Issues In Zappos Company
The Ethical Issues in Zappos Company
Name of the Student
Course Name and Number
Date of Submission
Ethical Issues In Zappos Company
The leadership at Zappos Company has shown a good degree of ethics in a business
situation, and many other business leaders can borrow from them. Ethical activities are
activities that are considered to benefit both the business and its and other stakeholders. The
Idea of starting Zappos Company came from the market gap which was experienced by the
founder of Zappos. He went to buy some shoes and realized that all of the shoes were either
oversize or undersize. The fascinating situation made him start his own shoe company which
has grown to be one of the largest shoe sellers. The leadership at Zappos have created an
ethical culture in their business because they do not only think of profit-making activities but
also the welfare of their workers. Ethicalness has been demonstrated through the allowance of
the employees to be innovative and communicate effectively to their senior leaders. The
business has also created an ethical environment where there is a good relationship between
the seniors and the subordinate staff (Ferrell, Fraedrich & Ferrell, 2015). There are two
things that the leadership of other companies may take into consideration when mimicking
the present culture at Zappos. They include the understanding of the employee’s need and
innovation. The employee’s need can be met through constant dialogue and motivation. Once
the need of the employees has been identified, they can be subjected to numerous training so
that the work efficiency can be met. The innovation of the best communication plan is also
another ethical issue that can be borrowed from the Zappos. The Zappos have explained their
layoffs in the case study in a manner that is transparent and justified (Caldwell, Truong, Linh
& Tuan, 2011).
Talking of Zappos sta...