Design Appropriate Data Collection Methods

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Assignment Title: Design Appropriate Data Collection Methods It is essential for marketing researchers to develop an ability to design appropriate data collection methods following the theoretical and conceptual methods you learned about in chapters 5-15 in the Basic Marketing Research textbook. In this assignment, you will develop a PowerPoint presentation that demonstrates your ability to design and formulate a data collection methodology that includes a research problem, secondary data, primary data, and a sampling and data collection plan. Directions for Completing this Assignment Complete the Assignment by designing the appropriate data collection methods for a marketing research study. You must use the same case study from your Unit 6 Assignment. In a 7-10 slide narrated PowerPoint presentation, cover the following marketing research criteria: 1. Provide a brief explanation of the research problem you formulated based on the case study from Unit 6. 2. Secondary Data: Collect a minimum of three secondary data resources to improve your understanding of the research problem and topic area. Present a short summary of each secondary data resource as an annotated bibliography. To learn how to construct an annotated bibliography for your secondary data resources, visit the Writing Center’s “Writing an Annotated Bibliography” page. Be sure to explain why each secondary research resource will be useful in solving the research problem. 3. Primary Data: Review the survey you developed in the Unit 6 Assignment for this case study and make needed improvements to the questions. Explain why the improvements you made are important, and provide reasoning. 4. Sampling and Data Collection: Prepare a brief plan on how you will choose the sample, and explain how you will go about collecting the data from the sample in your marketing research study. Presentation Format In Microsoft© PowerPoint©, create a title slide containing your name, the topic, and the date. Be sure to apply a design to your presentation. Create one slide for each of the decision problems above (a-f). In this Assignment, you will be using the Microsoft PowerPoint narration tool to create your own audiovisual presentation. Once you have done this, you can put this skill on your resume. Audiovisual presentations are used in everything from customer service response, training employees, solving problems in the workplace, explaining instructions to colleagues and responding to stakeholders concerning business issues. For a tutorial on adding audio to your Microsoft PowerPoint presentation, MT355 Unit 7 Assignment Grading Rubric Content, Focus, Use of Text/Outside Sources (50%) Possible Points Earned Points Diagnosis of marketing problem. 6 Secondary research annotated bibliography 6 Sampling and data collection plan 6 Primary research survey improvements 6 Subtotal 24 Analysis and Critical Thinking (30%) Analyzes in addition to providing facts. 3 Analysis is well thought-out. 3 Professional design used to develop presentation. 3 Presentation includes all 7 required slides. 3 Subtotal 12


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E-FOOD AND ONLINE GROCER COMPETITION MARKET SURVEY E-Food and Online Grocer Competition Market Survey Alfreda Green Kaplan University Dr. Richard Caldarola MT355-01 February 12, 2018 1 Running head: E-FOOD AND ONLINE GROCER COMPETITION SURVEY 2 The use of online shopping for goods and services is on the increase. This questionnaire is a survey to determine the viability of setting up a local online grocer. ONLINE GROCER SURVEY Please circle your answer 1. Respondent’s gender M/F 2. Family size A: 1-2 B: 3-4 3. Average spend on groceries per week in $ A 601 4. Which is your preferred grocery shopping method A B C D Direct purchase at the grocer Order and delivery-phone or email Online purchase Others- please specify 5. What motivates you to purchase groceries online- Select all that apply A B C D E 6. Convenience Saving time Fresh supplies Affordability Reliability What has been your experience with online groceries shopping Description On time delivery Grocery freshness Prices consistency Online platform Customer service Very good good satisfactory Bad Very bad Running head: E-FOOD AND ONLINE GROCER COMPETITION SURVEY 3 7. Describe your ideal online shopping experience -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 8. What are the grocery components that you purchase online A: Vegetables only B: Fruits only C: Vegetables and Fruits D: Frozen supplies E: Health foods F: Branded foods 9. Should a local grocer open in your neighborhood what would make you use their services? A: freshness of grocers B: Reliability and consistency C: Affordability D: On time delivery E: Mode of payment options F: Easy of site navigation 10. What are your concerns about online shopping _-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Running head: E-FOOD AND ONLINE GROCER COMPETITION SURVEY 4 VIABILITY OF AN ONLINE LOCAL GROCERY STORE The growth of online shopping is driving e-commerce to a new level as far as retailing is concerned. The rise of e-commerce has impacted on the rise of online grocery stores positively for the customers looking for convenience and time-saving. As the online grocery business evolves issues of value, customer loyalty and health variables become more critical. Steinman reported that online grocery shopping sales grew from 3.3% of the total grocery spend and is expected to rise to 11% by 2023 (Steinman, 2014). Major stores and supermarkets have incorporated online outlets to tap into the internet opportunities. Online stores offer an extra revenue channel thus increasing customer satisfaction and loyalty (Zhang et al., 2010). The online stores provide low switching costs. Therefore, businesses need to offer real value to make customers loyal. The primary data from Peapod and Net grocer indicate growth of online shopping for groceries. There is a growing trend of health foods preference a critical competitive advantage. This survey aims to find out what the motivators of online grocery shopping are? What challenges exist with dealing with low order filling? Peapod has over 270,000 customers with over 10 million deliveries to date since 1989 (www.peapod.com). METHODOLOGY The survey will involve desktop research on published materials on online groceries and associated subjects with the aim of understanding the current online grocery industry and factors that affect it. The desktop research is considered secondary data that is important in providing background information of the study. The use of literature survey and theory helps ground research and provide insights into understanding the research problem. Literature survey: In a survey of last mile fulfillment and distribution in Europe by Hubner. Running head: E-FOOD AND ONLINE GROCER COMPETITION SURVEY 5 Hubner et al. reported that last mile delivery challenges could fully economically should the minimum order be over one hundred Euros. Large retailers have also adopted the use of deferent partners for the final mile delivery to fulfill online orders (Hubner, 2016). In another study to understand the motivators of online shopping it was reported that situational factors like illness, young baby drive customers onto online shopping. Hand et al. reported that expecting a baby, and health concerns are potential positive drivers for online customers (Hand et al., 2009). The primary data will be collected using a questionnaire as an instrument of data collection. Sampling for data collection will involve receiving data from a representative sample of the target market, namely the online grocers, managers of online grocery stores and potential clients in the neighborhood where the local online grocery store will locate. The location of the online grocery store is essential as regards last mile delivery. The theory that forms the foundation of this inquiry is the theory of planned behavior fronted by Ajzen (1991). The approach attempts to explain and predict human behavior. The possible study variables are convenience and reliability, last mile delivery and the minimum order cost and their influence on grocery customer experience. The study needs to explore the key drivers to online grocery shopping to enable the researcher to make an informed decision if creating a local online grocery store will be a viable business. The conceptual framework is to develop a study model that can explain the effect of convenience and reliability has on the online grocery store. To examine the influence of customer motivators to online grocery shopping and lastly, to research on the effect of last mile distribution and delivery on customer experience regarding online grocery shopping. The ease of customers to navigate the online store to the end is important in the whole customer experience. Running head: E-FOOD AND ONLINE GROCER COMPETITION SURVEY 6 Data collection will be done electronically and physically to collect primary data for cleaning, coding, and analysis. The data collected will include both qualitative and quantitative data. Modern data analysis tools like SPSS and others used for analysis. The report will be prepared to inform decision making whether investing in a local online grocery store is a viable business for Ashley Sims. Running head: E-FOOD AND ONLINE GROCER COMPETITION SURVEY 7 Reference Ajzen, I. (1991). The theory of planned behavior, Organizational behavior, and human processes, Vol. 50 (2), p. 179-211 Hand, C., Riley, F.D., Harris, P., Singh, J. & Rettie, R. (2009). Online grocery shopping: the influence of situational factors, European journal of marketing, Vol. 43 (9/10) Hubner, A., Kuhn, H., Wollerburg, J. (2016). Last mile fulfillment and distribution in multichannel grocery retailing: A strategic planning framework, International journal of retail and distribution Management, 44 (3), 228-247 Steinman, H.C. (2014). Why 2014 will fully be the year of the online grocer. www.businessweek.com www.peapod.com Zhang, J., Fannis, P.W., Irwin, J.W., Kushwaha, T. et al. (2010). Crafting an integrated multichannel retail retailing strategies, Journal of interactive marketing, Vol. 24 (2). 168-180
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The general research problem is to determine
the viability of a local online grocer
➢ The specific research questions are:
➢ To establish the need for a local online grocer
in the neighborhood
➢ To find out the volume of potential customers
interested in grocery online shopping
➢ To examine the motivators for local grocer
online shopping


Use of reception boxes
➢ By 2004 e-shopping included (food,
households & beauty products) amounting to
$27.1 Billion (Kang Xie, MA thesis MIT)
➢ Local e-grocer would be viable through
providing a hybrid of service (retail & e-retail)
➢ There is need for an easy to use e-grocer
platform to save time and offer convenience
➢ There is need to consider value add service
to e-grocer to deepen customer experience


Kamarainen et al, 2001 study on costeffectiveness on the e-grocery business.
➢ The study established that picking efficiency
and use of distribution centers reduces cost
of doing business. To overcome the need of a
customer being at home for delivery to occur;
reception boxes are used that can be
dropped at customers garage.
➢ International journal of retail and distribution,
Vol 29 (1), 2001 p. 41-46


Tanskanen et al, 2002 in a study of e-grocers
detailed 6 lessons for pr...

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