Business Finance
Grantham Corning Journey to Performance Excellence 2002 Case Study

Grantham University

Question Description

Case Study: The Corning Journey to Performance Excellence Part 1 and 2.

This week we have learned that performance excellence, sometimes referred to as business excellence, refers to increasing the consumer’s perception of value and a focused responsibility on the part of organizational members to quickly identify and correct problems. Operational/Performance excellence includes a series of intangible assets that will allow companies to continuously improve in areas of performance and quality that create a competitive advantage for organizations. This supports the theory that while the consumer may play a part in identifying quality issues, the organizational stakeholder has a responsibility for quality and is an important factor in performance and operational excellence. This is also aligned with the concept that all stakeholders share in the benefits of business and performance excellence.

This case study is an examination of the renewal of quality at Corning in the decade since 2002. It is a story of quality, innovation, operating excellence, and renewal, but above all, it is a story of leadership. The great companies overcome the obstacles, and the poor companies fall by the wayside.

Review the Case Study: The Corning Journey to Performance Excellence Part 1 and 2. (http://asq.org/knowledge-center/case-studies-corning.html)

Through research from sources provided in the course and from academic and scholarly resources outside of the course, evaluate and discuss the following elements:

  1. Discuss the impact of leadership on improving and increasing the quality and performance excellence at Corning.
  2. What elements of the Corning case study do you feel could be applied in your current or a former organization where you are or have been a member?
  3. Discuss how Corning’s strategies meet the standards of continual improvement for performance excellence (Evans, 2017, pg. 33).

The paper should contain the following APA formatted elements:

  1. Title Page.
  2. Abstract.
  3. Body of the essay (Your researched response).
  4. Conclusion.
  5. References Section.

The requirements below must be met for your paper to be accepted and graded:

  1. Write a response between 750 – 1000 words for the body of the essay (The title page, abstract, conclusion and References section are not counted toward the word requirement.) (approximately 4-6 pages) using Microsoft Word in APA style.
  2. Address all three elements fully.
  3. Use font size 12 and 1” margins.
  4. Use at least three references from outside the course material (You may use the academic resources included in the Week 8 Bibliography.) one reference must be from EBSCOhost. The course textbook and lectures can be used, but are not counted toward the five reference requirement.
  5. References must come from sources such as, academic and scholarly journals and essays found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing.
  6. Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style. Provide citations everywhere information from the sources is used for foundational support and for validation of opinions.
  7. Use the third person narrative and avoid the use of the first and second person narrative and terms such as; I, me, myself, you, your, yourself, we or us (or related form such as let’s (let us) or we’ll, we’ve (we will / we have) among others). This will prevent the author or other parties from becoming the subject matter and will maintain the focus of the paper on the central theme and subject matter found in the elements.
  8. Be informational and avoid being conversational.

A detailed explanation of how to cite a source using APA can be found here (https://owl.english.purdue.edu/owl/resource/560/01/)



Grading Criteria AssignmentsMaximum Points
Meets or exceeds established assignment criteria40
Demonstrates an understanding of lesson concepts20
Clearly presents well-reasoned ideas and concepts30
Uses proper mechanics, punctuation, sentence structure, and spelling10
Total100

Final Answer

Hi, kindly find attached

Running head: THE CORNING JOURNEY

1

The Corning Journey to Performance Excellence
Student’s Name
Institution
Date

THE CORNING JOURNEY

2
Abstract

Performance excellence in business is significant. The overall performance of an
organization must ensure that the customers are satisfied with quality products. The services
delivered to customers must meet the standards or the required market. The management of the
organizations should use the active quality management tools to ensure quality is given priority in
the production. The administration has the responsibility to ensure process management is
monitored and the market target is attained. The companies must work towards achieving a
competitive edge; this is the only way to compete globally.

THE CORNING JOURNEY

3

The Corning Journey to Performance Excellence
Introduction
Corning is a Company that was found in the year 1851. It is also known for its inventions
and innovation in glass and ceramics manufacturing. The organization has been committed to
ensuring that its products meet the customer demands and customer satisfaction. The company has
been operational for over 150 years while serving customers with the glass products. The Company
has undergone a long journey regarding performance excellence. Despite the market challenges
and the management challenges, the organization has remained at the top regarding service
delivery to its customers. This paper will look at the case study of Corning and what the
management must do to ensure that performance excellence is achieved, what are the qualities that
another organization must emulate to be successful too and lastly the continual strategies that are
making the Company excel.
Case Study Highlights.
The team of Corning’s management shares the tips, which the company implemented to
ensure that there is performance excellence. They share a lot in their journey from the time they
started, the st...

NicholasI (28311)
UC Berkeley

Anonymous
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