Management Paper

Anonymous
timer Asked: Mar 6th, 2018
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Question description

This assignment consists of reading the following scenario and composing a paper regarding what managers must do to lead change and achieve their goals through planning and prioritization.

This Assignment will be used to assess the following Course Outcomes:

MT140-3: Discuss the steps to manage change.

PC-2.1: Achieve goals through planning and prioritization.

You are owner and executive level manager of a food and beverage shop which has eight locations. Your strategic goal is to expand this business over the next 5 years. Your business has a great problem: An increase in the number of customers! However, employees have been consistently reporting that they are overwhelmed by the volume of customers. Additionally, your frontline and middle level managers have noticed that the number of reported errors in customer orders has increased. You have decided to adopt an electronic customer ordering system that will allow customers to input their own orders at touch-screen computer kiosks located within each store. Employees will focus on preparing each order as it appears on a screen in the food preparation area. This will address the issue of employees being overwhelmed by the increased pace of the workplace while also improving accuracy and speed in fulfilling customers’ orders.

You have decided to first communicate your decision to the eight location managers who report to you in an email communication. You are aware of how important it is to exhibit professionalism and business etiquette in constructing this email message to the managers. It is important for you to gain the support of the managers since they will have key roles in leading this change at the shop level. The main focus of this message is to describe the intended implementation and achieve your goals with planning and prioritization, following each of the eight steps in the process for leading change.

Following the eight steps to leading change (which start with establishing a sense of urgency and end with anchoring new approaches in the culture, as well as the other required reading from the text, compose an email communication (type it in a Word document). This email will be from you to the location managers describing what they must be aware of and do to manage this change in technology to automated customer service. After you have completed the email message to the location managers (in a Word document), address the following questions in the remainder of your paper:

Is email an effective channel to send this message? Why or why not? What are potential communication pitfalls in this scenario, and how can they be avoided?

In summary: In a Word document, compose an email message from you to the location managers (shop managers) explaining the steps necessary to manage this new technology change, and addressing the questions above concerning this communication channel and its potential pitfalls. Note: The main portion of your paper consists of the message about the change, written from the perspective of you to the managers and following the protocol laid out in the eight steps to leading change from your text. After you have composed the message to the managers, address the other parts of the assignment regarding the effectiveness of email as a channel to communicate this message and potential communication pitfalls in this scenario.

Minimum Submission Requirements:

  • Your paper should be at least 2 full double-spaced pages in length, using size 12-point font in Word.
  • Be sure your paper is well written in paragraph form, with correct spelling, grammar, and punctuation.
  • Be sure to name your file according to the following file-naming convention: username_homework_unit#.doc.
  • You may use external sources in addition to the required readings. Cite any external sources used.
  • Your paper must be written in Standard English and demonstrate exceptional content, organization, style, grammar, and mechanics.
  • Your paper should provide a clearly established and sustained viewpoint and purpose.
  • Your writing should be well ordered, logical, and unified, as well as original and insightful.

Tutor Answer

nkostas
School: Boston College

Attached.

Running head: THE EIGH STEP MODEL

1

The Eight Step Model
Name
Institution
Class
Date

THE EIGH STEP MODEL

2

To Manager
Subject: Solution to Growing Number of Customers
Food/Beverage Shop Co.
Urgency
Following the previous letter, I received that pointed out that there were concerns about the
growing number of customers. Further, having noted the concern and confirmed that the growth
was overwhelming the employees, I have considered that the problem should be addressed
immediately. Some of the things that makes this a matter of urgency are the continuous errors in
customer orders which is likely to affect the company negatively by making displeased
customers turn to our competitors and also because when the employees are feeling overworked,
the company is expected to face employee turnover or an ineffective workforce (Sabri, Gupta &
Beitler, 2007). Furthermore, the company is likely to make losses if customers reject wrong
orders that are then either wasted or no sold at all.
Coalition
From the above effects, it is clear that if the employees continue to be overwhelmed, then the
company is likely to be e...

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Review

Anonymous
Outstanding Job!!!!

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