Strategic Plann - Balanced Scorecard

Mar 14th, 2014
SKTFaker
Category:
Business & Finance
Price: $40 USD

Question description

BUS 475 Week 4 Individual assignment Strategic Plan, Part III Balanced Scorecard

Resource: Exhibit 7-1 in Ch. 7 of Strategic Management

Develop the strategic objectives for your business in the format of a balanced scorecard. The strategic objectives are measures of attaining your vision and mission. As you develop them consider the vision, mission, and values for your  business and the outcomes of your SWOTT analysis. Consider the following four quadrants of the balanced scorecard when developing your strategic objectives:

Shareholder Value or Financial Perspective, includes strategic objectives in areas such as:

  1. Market share
  2. Revenues and costs
  3. Profitability
  4. Competitive position

Customer Value Perspective, includes strategic objectives in areas such as:

  1. Customer retention or turnover
  2. Customer satisfaction
  3. Customer value

Process or Internal Operations Perspective, includes strategic objectives in areas such as:

  1. Measure of process performance
  2. Productivity or productivity improvement
  3. Operations metrics

Learning and Growth (Employee) Perspective, includes strategic objectives in areas such as:

  1. Employee satisfaction
  2. Employee turnover or retention
  3. Level of organizational capability
  4. Nature of organizational culture or climate
  5. Technological innovation

Develop at least two  strategic objectives for each of the following four balanced scorecard  areas identified above (Financial, Customer, Process, Learning and  Growth). Your objectives should be selected, in part, based on an  evaluation of a number of potential alternatives to the issues and/or  opportunities identified in the SWOTT Analysis paper and table you  completed in Week Three. Base your solutions on a ranking of alternative solutions that includes an identification of potential risks and  mitigation plans, and a stakeholder analysis that includes mitigation  and contingency strategies. You should also incorporate the ethical  implications of your solutions into your selection.

For each strategic  objective, develop a metric and target using a balanced scorecard  format. (For example, a strategic objective in the shareholder or  Financial Perspective is to increase market share. A metric to actually  measure this strategic objective of market share increase is, “The  percentage of increase in market share.” The target is the specific  number to be achieved in a particular time period. The target for the  metric of “Increase market share” could be “Increase market share by 2%  for each of the next 3 years” of an increase of 2% per year for 3  years.)

Write a 700- to  1,050-word summary that explains your critical thinking on how you  derived your objectives from your vision, mission, values, and SWOTT  analysis.

Format paper consistent with APA guidelines


Tutor Answer

(Top Tutor) Daniel C.
(997)
School: University of Virginia
PREMIUM TUTOR

Studypool has helped 1,244,100 students

7 Reviews


Summary
Quality
Communication
On Time
Value
kpcutie
Nov 30th, 2016
" Excellent job "
Hemapathy
Nov 16th, 2016
" all I can say is wow very fast work, great work thanks "
BlueOcean
Nov 3rd, 2016
" Awesome! Exactly what I wanted. "
kevin12622
Oct 25th, 2016
" Goes above and beyond expectations ! "
ashleyisgod
Oct 11th, 2016
" Top quality work from this guy! I'll be back! "
likeplum4
Oct 2nd, 2016
" Excellent work as usual "
Molly_Moon
Sep 19th, 2016
" AMAZING as always! "
Ask your homework questions. Receive quality answers!

Type your question here (or upload an image)

1826 tutors are online

Brown University





1271 Tutors

California Institute of Technology




2131 Tutors

Carnegie Mellon University




982 Tutors

Columbia University





1256 Tutors

Dartmouth University





2113 Tutors

Emory University





2279 Tutors

Harvard University





599 Tutors

Massachusetts Institute of Technology



2319 Tutors

New York University





1645 Tutors

Notre Dam University





1911 Tutors

Oklahoma University





2122 Tutors

Pennsylvania State University





932 Tutors

Princeton University





1211 Tutors

Stanford University





983 Tutors

University of California





1282 Tutors

Oxford University





123 Tutors

Yale University





2325 Tutors