1. A claim can be a statement that:
A. acknowledges facts.
B. interprets facts.
C. asks for direct action.
D. All of the above.
2. The preferred strategy for connecting with an audience is:
A. the power connection strategy.
B. the rational connection strategy.
C. the rational and relationship connection.
D. the power connection and the rational connection strategy.
3. Which of the following statements is LEAST accurate?
A. I should make a distinction between what is certain and what is probable.
B. I should use jargon and euphemisms when stating my claims.
C. I should make sure that my sources of information are credible.
D. I should believe what I say and not have a hidden agenda.
4. Effective technical documents:
A. use obfuscation.
B. avoid combining text, visuals, and sound.
C. are easy to navigate.
D. None of the above.
5. Your audience will have preferences about all of the following EXCEPT:
A. your brainstorming process.
B. the document’s length.
C. whether the document will be in paper or electronic form.
D. the level of detail.
6. Documents that focus on what people need to learn, do, or decide are:
7. When others offer an opposing view, try to:
A. see the issue their way.
B. rephrase their position in your own words.
C. explore possible compromises they might accept.
D. reach agreement on what to do next.
8. Semi-technical audiences consist of:
A. informed persons as well as experts.
B. informed persons who are not experts.
D. laypersons and informed persons.
9. Reworking findings to make them more useful or appealing:
A. is not misleading.
B. carries no consequences for any party involved.
C. is unethical.
D. is a clever way to promote the company’s interests.
10. When trying to make sense of information, people should never:
A. determine which information is relevant.
B. ask with whom the information should be shared.
C. let the data speak for itself.
D. verify the accuracy of the source.
11. Technical communication seeks to:
A. anticipate and answer questions.
B. help people perform a task.
C. persuade people to do something.
D. All of the above.
12. A usable document is:
A. tailored to its audience.
B. easy to navigate.
D. All of the above.
13. Of the following statements, which is NOT accurate?
A. As long as a document is persuasive, it need not be clear and efficient.
B. Instructions and procedures are two types of technical documents.
C. At some point, all professionals engage in technical communication.
D. Technical documents must account for cultural differences among users.
14. All of the following are examples of social or psychological constraint EXCEPT:
A. project time constraints.
B. the audience’s personality.
C. the audience’s sense of identity.
D. the audience’s perception of the issue’s urgency.
15. Which statement below is LEAST accurate? possibly plagiarize each other’s work.
A. Because the company owns all the documents produced, employees cannot
B. Charts and other visuals can be distorted to create a more positive outcome.
C. Withholding information is equally as unethical as fabricating information.
D. The pressure to look the other way can lead to misuse of texts or data.
16. Which of the following statements is the MOST accurate?
A. Once their minds are made up, people are easily swayed to change their position.
B. "Presenting your best case" means that you may deceive the audience to achieve your goal.
C. The most persuasive argument is one that presents the strongest case from the writer's perspective.
D. Communicators within organizations often face unofficial constraints when making an argument.
17. An effective technical communicator does all of the following EXCEPT:
A. works well as part of a team.
B. dumbs down the document’s content.
C. anticipates readers’ questions.
D. considers global audiences as needed.
18. An example of an ethical abuse in technical communication is:
A. drawing conclusions.
C. synopsizing information.
D. evaluating primary source validity.
19. Effective strategies for persuasion include all of the following EXCEPT:
A. standing firm when your message is rejected.
B. allowing for give-and-take.
C. asking for what your audience will consider reasonable.
D. recognizing constraints.
20. Reasonable criteria for ethical judgment include all of the following EXCEPT:
B. hidden agendas.