Description
PLEASE NO PLAGIARISM AND PLEASE USE PROPER GRAMMAR. I need a paper written over an outline that focuses on using Zoom as a communication tool within my organization. I have attached the outline I have so far but, it was just thrown together. Please start from scratch and use the thesis because that part is right. Please follow the outline attached and use the references I used. The rubric is below I will also send the feedback given from the teacher
| Week 6 Assignment - Creating the Bones of Your Argument | ||
|---|---|---|
| Criteria | Ratings | Pts |
Develop an outline that clearly describes the main points (causes of the problem, effects, and potential solution) along with the supporting points (benefits and risks), and include evidence to support the main and supporting points. | 32.5 to >29.25 pts Exemplary Developed an outline that clearly describes the main points (causes of the problem, effects, and potential solution) along with the supporting points (benefits and risks), as well as how the evidence identified supports the main and supporting points.29.25 to >26 pts Competent Developed an outline that includes relevant main and supporting points, but two or three points lack evidence.26 to >22.75 pts Satisfactory Developed an outline that includes main and supporting points. Evidence is used in the outline, but its appropriateness and relevance to the points is unclear.22.75 to >19.5 pts Needs Improvement Developed an outline that includes main and supporting points. The main and supporting points may not be clear or may lack evidence.19.5 to >0 pts Unacceptable Did not develop an outline that includes main points. | / 32.5 pts |
Create an introduction beginning with a hook (1–2 sentences) that clearly supports the thesis statement, concise background information on the topic (2-3 sentences), and a clear, one-sentence thesis statement. | 26 to >23.4 pts Exemplary Created an introduction that includes a hook (1–2 sentences) that clearly supports the thesis statement, concise background information on the topic (two sentences), and a clear thesis statement (one sentence).23.4 to >20.8 pts Competent Created an introduction beginning with a hook (1–2 sentences), background information (2-3 sentences), and a clear, one-sentence thesis statement, BUT either the hook does not clearly support the thesis statement, OR the background information is only slightly related to the topic.20.8 to >18.2 pts Satisfactory Created an introduction that includes either a hook that supports the thesis statement, OR background information on the topic, AND a clear thesis statement (one sentence).18.2 to >15.6 pts Needs Improvement Created an introduction that includes only one of the following: a hook that supports the thesis statement, background information on the topic, OR a thesis statement.15.6 to >0 pts Unacceptable The introduction is missing, or there is no hook, background, or clear thesis statement. | / 26 pts |
Create a 5-6 sentence conclusion paragraph that fully restates the thesis in new words, summarizes the solution, and includes a specific, practical call to action. | 19.5 to >17.55 pts Exemplary Created a 5-6 sentence conclusion paragraph that fully restates the thesis in new words, summarizes the solution, and includes a specific, practical call to action.17.55 to >15.6 pts Competent Created a 5-sentence conclusion paragraph that fully reiterates the thesis statement, without restating in new words, summarizes the solution, and includes a specific, practical call to action.15.6 to >13.65 pts Satisfactory Created a conclusion paragraph of less than 5 sentences that partially restates the thesis OR partially restates the solution. It includes a specific, practical call to action.13.65 to >11.7 pts Needs Improvement Created a conclusion paragraph that does not restate the thesis, OR does not summarize the solution OR includes an impractical call to action.11.7 to >0 pts Unacceptable Did not create a conclusion that restates the thesis statement, and summarizes the main points of the proposal, and contains a practical call to action. | / 19.5 pts |
Explain how one or more audience appeals were used to guide the creation of one specific supporting point and one specific piece of evidence. | 19.5 to >17.55 pts Exemplary Explained how one or more audience appeals were used to guide the creation of one specific supporting point AND one specific piece of evidence. Used the consideration of appeals to describe the characteristics or values of the audience.17.55 to >15.6 pts Competent Explained how one or more audience appeals were used to guide the creation of one specific supporting point AND one specific piece of evidence. Did not use the consideration of appeals to describe the characteristics or values of the audience.15.6 to >13.65 pts Satisfactory Explained how one or more audience appeals were used to guide the creation of one specific supporting point OR one specific piece of evidence.13.65 to >11.7 pts Needs Improvement Explained how one or more audience appeals were used to guide the creation of supporting points and/or evidence in general terms.11.7 to >0 pts Unacceptable Did not describe the audience for the outline and the evidence and appeals used. | / 19.5 pts |
Reflect on how feedback was incorporated into your outline by concisely summarizing relevant feedback in your own words, describing specific changes made based on this feedback, and explaining how these changes improved the quality of work. | 19.5 to >17.55 pts Exemplary Reflected on how feedback was incorporated into your outline by concisely summarizing relevant feedback in your own words, describing specific changes made based on this feedback, and explaining how these changes improved the quality of work.17.55 to >15.6 pts Competent Reflected on how feedback was incorporated into your outline by summarizing relevant feedback and describing specific changes made based on this feedback.15.6 to >13.65 pts Satisfactory Reflected on how feedback was incorporated into your outline by summarizing relevant feedback and describing general changes based on this feedback.13.65 to >11.7 pts Needs Improvement Reflected on how feedback was incorporated into your outline by summarizing relevant feedback.11.7 to >0 pts Unacceptable Did not describe feedback received on earlier work. | / 19.5 pts |
Produce writing that is clear and well organized and applies appropriate SWS style. Writing contains accurate grammar, mechanics, and spelling. | 13 to >11.7 pts Exemplary Produced writing that is clear and well organized and applies appropriate SWS style. Writing contains accurate grammar, mechanics, and spelling. Errors are minimal (0–3).11.7 to >10.4 pts Competent Produced writing that is clear and well organized and applies appropriate SWS style. Writing contains accurate grammar, mechanics, and spelling. There may be minor errors (4–5), but they do not impact the ability of the reader to understand the writing.10.4 to >9.1 pts Satisfactory Produced writing that attempts to be clear and well organized and to apply appropriate SWS style. Writing contains some errors in grammar, mechanics, and spelling. Overall, errors are moderate (6–7) and have some impact on the ability of the reader to understand the writing.9.1 to >7.8 pts Needs Improvement Produced writing that has noticeable issues with clarity, organization, and the application of SWS style. Errors in grammar, mechanics, and spelling detract from readability. Overall, errors are major (8–9) and have definite impact on the ability of the reader to understand the writing.7.8 to >0 pts Unacceptable Produced writing that lacks clarity, organization, or does not apply SWS style. There are significant issues with grammar, mechanics, and spelling. Overall, errors are significant (10 or more), and the reader will have difficulty understanding the writing. | / 13 pts |
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Explanation & Answer
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Chauveia Lett
ENG 201
Dr. K
November 11, 2023
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Leveraging Zoom to promote internal and external efficiency at the company
Communication is the heart of an organization that relays information that supports the
overall efficiency of the organization. The IT support department is among the departments
where the quality of information is vis a vis the quality of service and productivity. The IT
support department requires access to top-notch information relating to customer trends, product
designs, and value propositions to meet customer demands. Without access to information, the IT
support department cannot effectively serve customers. In the tech industry, effective
communication is essential since some products and services require collaboration between the
customer and the support team. There are instances where collaboration is critical in providing
services. In such instances, the lack of effective communication tools affects the quality of
service, which greatly affects customer satisfaction. Therefore, the communication challenge at
the company requires the CEO and upper leadership to adapt Zoom as communication to develop
effective communication within the company and with our customers.
A critical analysis of the problem that affects the company indicates that the lack of an
effective collaboration tool impacts the ability of the IT team to provide effective services. The
problem spans across a number of domains. However, the main domains include a lack of proper
information regarding clients. Since the nature of the product is IT support, collaboration is
essential between different departments, such as the billing department and the IT support. With
limitations in communication, customer support is interrupted as team members have to switch
communication, which impacts customer satisfaction. Likewise, the limitation of communication
tools forces the team members to hold physical meetings. The main problem with physical
meetings is that members who are not on-site due to work-related assignments or reasons are
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locked out. The general outcome is communication gaps, which affect team spirit and
collaboration.
Tech-based services range from technological products such as software to support
services which more often than not are offered remotely. IT support requires an effective and
reliable communication tool supporting real-time collaboration between colleagues. The ability
to meet customer satisfaction in IT support is contingent on solving customer needs in real-time.
With Zoom, team members have an opportunity to collaborate in real-time. Other than voice call
services, zoom allows for video calls, which allows team members to provide technical support
to colleagues through demonstration. Likewise, the tool provides an opportunity for clients to
interact on a one-on-one basis with clients.
Zoom is a global communication tool that is affordable, reliable, and easy to manage. The
tool offers a wide range of products that allow users to customize details to fit their needs. The
tool also allows multiple functions, including chat services, emails, and face-to-face video
conferencing.
Sutherland & Janene-Nelson (2020) posit that organizations are leveraging the economies
of the remote workplace. Further, the authors accentuate that most managers have realized
benefits and reduced operational costs due to the remote workplace. The authors note that
through effective communication tools, employees are able to offer talent and skills to companies
outside their areas of residence. As a result of the new workspace, employees now enjoy greater
job opportunities, productivity, independence, and work-life satisfaction (Sutherland & JaneneNelson, 2020). Nevertheless, the authors affirm that “in the new digital space, companies need a
plan for supporting efficiency and fostering streamlined, engaging teamwork (Pg. 10)."
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Agreeably, the need for an effective communication tool in the current workspace has a
number of limitations. In relation to the company, the greatest impact occasioned by the need for
a proper communication tool is customer turnover. More customers are seeking effective service
providers who offer robust support services via effective communication. Likewise, the
limitation in communication between departments and within teams continues to impact work
morale negatively. The lack of job satisfaction puts the company at the risk of increased labor
turnover, whose overall impact will be a loss of skills and talent, significantly impacting
company productivity.
In concurrence, Hoory (2023) writes, "Digital communication makes 58% of workers feel
like they need to be available more often. Nearly half of workers report their productivity being
affected by ineffective communication.” The above assertions demonstrate how team morale and
collaboration impact the quality of services within an organization. Without adequate ways of
communication, the productivity of a company is crippled, and by extension, the work spirit is
gradually reduced.
The company has an opportunity to reduce productivity, team morale, and customer
satisfaction by leveraging Zoom as a communication tool for the company. Through Zoom, the
employees have an opportunity to create a new work culture characterized by increased
dependency and collaboration. As a result of communication efficacy, the company will also be
able to guarantee customer satisfaction by giving customers an experience with a difference.
Unequivocally, “The popularity of video conferencing technology has skyrocketed since
the beginning of the COVID-19 pandemic, with Zoom leading the way (Peak, 2023)." The
author notes that Zoom's popularity is occasioned by its selling points, which include virtual
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meets, audio services, and the collaboration option via screen shares and group chat. With Zoom,
the IT support team has an opportunity regardless of the number of participants in any occasion
of a meeting. Likewise, the department has an opportunity to conduct one-on-one chat, which
avails real-time support, collaboration, and even coaching opportunities for team members.
Adapting Zoom to the internal and external communications of the company will only
require a service fee. The other technical details will be designed from the existing
communication infrastructure. The company has an opportunity to request a customized Zoom
app, which will do away with the need to acquire Zoom phones, zoom rooms, and a contact
center. With the Zoom app the existing contact center will be merged with the Zoom app for
effective management.
Nevertheless, adapting Zoom to the company's internal communications pos...
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