Assignment "Applying QFD in a Managed Care Organization" Applying QFD in a Managed Care Organization • • • • • • • Read the case study found in your textbook on page 358, “Applying QFD in a Managed Care Organization” Write a reflective summary associated to this case study. The requirements below must be met for your paper to be accepted and graded: Write between 700 – 1,000 words using Microsoft Word in APA style, see example below. Use font size 12 and 1” margins. Include cover page and reference page. At least 80% of your paper must be original content/writing. No more than 20% of your content/information may come from references. Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three-reference requirement. Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style. References must come from sources such as, scholarly journals found in EBSCOhost, CNN, online newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writing. A detailed explanation of how to cite a source using APA can be found here (link). Download an example here. Grading Criteria Assignments Maximum Points Meets or exceeds established assignment criteria 20 Demonstrates an understanding of lesson concepts 30 Clearly presents well-reasoned ideas and concepts 30 Uses proper mechanics, punctuation, sentence structure, spelling and APA formatting 20 Total 100 MGT431 Getting Started/Reading and Video Getting Started – Week Seven Designing High–Performance Work Systems are an essential component to understanding what works with an organization. Human Performance relies on specific aspects of High Performance work systems. This week will analyze these concepts. Course Objective: At the successful completion of this week’s lessons, you should be prepared to: • Specify the impact of ethics in Human Performance Technology Weekly Learning Objectives: In addition to the course objectives, this week will prepare you to understand: • • • • Design Optimization Design Failure Design Excellence Ethics Reading and Video Materials: 3. 4. 5. 6. 7. Read pages 346 – 357 within the textbook Read “High-Performance Work Systems and Teachers' Work Performance: The Mediating Role of Quality of Working Life” located in EBSCOhost in the Business Source Complete database. Shen, J., Benson, J., & Huang, B. (2014). High-Performance Work Systems and Teachers' Work Performance: The Mediating Role of Quality of Working Life. Human Resource Management, 53(5), 817-833. doi:10.1002/hrm.21614 Read Case Study: "Applying QFD in a Managed Care Organization" on page 358 of the textbook Week 7 PowerPoint Presentation “Design for Quality and Product Excellence” Week 7 Video “Making Better Beer with Quality and Statistics” Week 7 Video “Cost of Quality” Week 7 Video “Cost of Quality: What is it?” 1. 2. 3. Participate in the week seven discussion: “What’s a High-Performance Work System?” Complete the week seven assignment: “Applying QFD in a Managed Care Organization” Complete the week seven quiz 1. 2. o Assignments: Reading and Video Evans, J. R., & Lindsay, W. M. (2016). Managing for quality and performance excellence (10th ed.). Mason, OH: South-Western Cengage Learning. ISBN: 9781305662544 • • • o • • • • Read pages 346 – 357 in textbook Read “High-Performance Work Systems and Teachers' Work Performance: The Mediating Role of Quality of Working Life” located in EBSCOhost in the Business Source Complete database. Shen, J., Benson, J., & Huang, B. (2014). High-Performance Work Systems and Teachers' Work Performance: The Mediating Role of Quality of Working Life. Human Resource Management, 53(5), 817-833. doi:10.1002/hrm.21614 Read Case Study: "Applying QFD in a Managed Care Organization" on page 358 of textbook Watch video: Making Beer Better with Quality and Statistics Watch video: Cost of Quality Watch video: Cost of Quality: What is it?
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