Key Quality Dimensions

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Question Description

http://careered.libguides.com/ctu/MPM357: For reading materials, review the tab with the same name as the unit

A Guide to the Project Management Body of Knowledge (PMBOK® Guide)—Sixth Edition: Chapter 8

“PMBOK” is a registered mark of Project Management Institute, Inc.

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In “Competing on the Eight Dimensions of Quality,” in the Harvard Business Review from November–December 1987, David A. Garvin proposes the following eight critical dimensions of quality:

  1. Performance
  2. Features
  3. Reliability
  4. Conformity
  5. Durability
  6. Serviceability
  7. Aesthetics
  8. Perception

Primary Task Response: Within the Discussion Board area, write 350–500 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.

Research at least 2 sources (which may include your textbook) to support your response, and complete the following:

  • Using the project you selected, describe in 1–2 sentences how you would define the output of your project in terms of each of the 8 dimensions (1–2 sentences for each dimension).

Write 2 more paragraphs that are an introduction and conclusion to this topic. Be sure to include your references, and format your submission in APA format.

Unformatted Attachment Preview

1 SmartNet Project Project Performance and Quality Assurance Quality Assurance Principles James Larkin 4-10-18 2 Contents I. Project Outline ......................................................................................................................... 3 A. Project Description............................................................................................................... 3 B. Project Deliverables ................................................................................................................ 4 Timeline Deliverable: Approval & Submissions..................................................................... 5 C. Materials ................................................................................................................................ 5 II. Organizational Readiness for Quality Management ................................................................ 5 A. The Quality Systems the organization employs today .......................................................... 5 B. The Organization's readiness to incorporate SmartNet Project .............................................. 6 C. Knowledgeable quality champion ......................................................................................... 7 III. Quality Systems Analysis .................................................................................................... 7 A. Pros and Cons of three Quality System .................................................................................. 7 1. ISO 9000 .......................................................................................................................... 7 2. Six Sigma ......................................................................................................................... 8 3. Plan-do-check-act or plan-do-study-act (PDCA) ............................................................ 9 B. The Appropriateness of ISO 9000 ....................................................................................... 9 3 I. Project Outline A. Project Description This project provides the model architecture to advanced connection amongst TSOs and DSOs in dealing with the trading of data for checking and for the procurement of auxiliary administrations (save and adjusting, voltage direction, clog administration) both at the national level and in a cross-outskirt setting. The Local requirements for subordinate administrations in dispersion frameworks should coincide with framework requirements for adjusting and clog administration. Assets situated in dispersion frameworks, similar to request side administration and appropriated age, should take part in the arrangement of subordinate administrations both locally and for the framework with regards to aggressive auxiliary administrations markets. Through a top to bottom and a reenactment in a lab-domain, answers are looked for to the accompanying inquiries. Diverse TSO-DSO cooperation modalities are contrasted with reference with three chose national cases (Italian, Danish, Spanish) additionally assuming the likelihood of a cross-fringe trade of adjusting administrations. Physical pilots are created for similar national cases. This project will give a solitary perspective on the quality affirmation forms that will be administered over the span of the SmartNet project. The current deliverable characterizes the venture association, methodology, parts, and obligations identified with the quality control and quality confirmation exercises that will be done. It portrays how the venture will execute its everyday exercises from a quality point of view, and guarantees that principles, procedures, and methodology are characterized and their execution is constantly observed, revised when essential and moved forward. This paper depends on the terms and conditions set up in the Grant Agreement and its Annexes, and also in the Consortium Agreement determinations and prerequisites. The utilization of the present rules can guarantee better-coordinated effort among 4 the consortium individuals, people, and gatherings. They can likewise encourage the whole consortium to get occupied with the work that is created by the task. The PQMIP is a deliverable which is proposed to be utilized by all the venture accomplices, to guarantee quality affirmation of undertaking procedures and yields and keep conceivable deviations from the task work design. The foundation of a Project Quality Management Integration Plan (PQMIP) and of the separate methods is the principal achievement of WP8 – Project administration. The present record gives a pragmatic direction to the organizer, planning bodies and project accomplices for checking the advance of the task and guaranteeing the nature of its yield. The principle targets of PQMIP are shown below: • Planning audit methodology with a specific goal to screen its accomplishment of objectives • Set up administration and quality control systems • Create clear techniques for conveyance outcomes • Provide consortium with direction for venture announcement • Provide consortium with direction on correspondence, trade of information, distribution and scattering • Provide consortium with layouts for venture yields B. Project Deliverables The deliverables of this project will depend on the proposal approval. This will be given within one week of submicron. The draft report will be audited by the WP pioneer for the appraisal of the specialized consistency and submitted in due time to the Coordinator. The Coordinator will check the consistency of the draft Deliverable with the goals of the undertaking 5 and will forward the archive to the two submitted Professors, if the case, with correction suggesting notes. The Professors will influence a free specialized survey of the draft to report, specifically talking about with the editorial manager. The inside collaboration will be followed through the update page of the draft archive. Timeline Deliverable: Approval & Submissions Time Action 3 days Submission to the professor for approval 5 days Submission for reviews 1 week Final revision and final approval C. Materials • Internet Resources • Project Logo • Templates to be used for the desired project • PowerPoint template for the presentation • Computer II. Organizational Readiness for Quality Management A. The Quality Systems the organization employs today 6 The process of having PMQP obtained especial feature in which it needs to be qualified and well managed. The one key for the PMQP is the management and quality assurance. The approach of Total Quality Management ("TQM") is a particular way to deal with the quality affirmation that means to build up a quality culture all through the firm. In TQM, associations comprise of 'value chains' in which every individual or group treats the collector of their work as though they were an outside client and embraces an objective of 'right first time' or zero deformities. This was formerly handled by Walter A Shewhart in the year 1950, and today, it was now firmly handled by Edwards Deming. It comprises of a constant change process. The procedure incorporates fragments of ACT-Plan-Do- check that the advance for a fruitful administration exertion. This procedure will be most appropriate for a transient development venture on account of the kind of work. Each quantifiable component of work expands on the past exertion so each progression will be arranged, achieved, Inspected and lessons learned. B. The Organization's readiness to incorporate SmartNet Project The probabilities for progress can be altogether by putting time and exertion in "Authoritative Readiness" methodologies before starting a TQM or CQI structure. These techniques can diminish pointless perplexity and protection while sparing both time and cash. The desired plan for a Quality Management must spotlight on the ecological variables. This model stresses that the preparatory procedure must be actualized by including all partners or hazard the likelihood of losing fiscal ventures. The representative responsibility and at last, of hierarchical risk. It is a procedure of the organization and can't be executed through tyrant requests. Thus, organization use a customary dictator administration chain of command will 7 require major attitudinal and operational moves keeping in mind the goal should effectively actualize a quality framework. C. Knowledgeable quality champion The Key administration is the way toward recognizing, solidifying, and imparting changes that will guarantee to join an agreement inside the present and future situations. Requesting the collaboration and suggestions of staff to guarantee quality usage through the participatory plan is noteworthy for good key administration. Vital managers of an organization continually survey both the inner and outer situations looking for data to check course and approve or discredit the current authoritative process. They trust that including portrayal from every one of the partners in the ecological appraisal, arranging execution and assessment stages are fundamental practices important to make progress. Fruitful vital pioneers are additionally continually endeavoring to better comprehend the coveted results of the association and along these lines include different partners to make key contrasting options to accomplish those objectives. These pioneers will go well past the sort of imagination that just updates existing standards. They consider limitless options and bring forth forms that have never been attempted and must be acknowledged after usage. III. Quality Systems Analysis A. Pros and Cons of three Quality System 1. ISO 9000 8 Pros: ISO 9001 will furnish most outrageous benefit with the affiliation.This will ensure that that quality administration framework supervised economy structures that are embraced, worth of exertion on upgrade the business Also require help not as of late An arranged for techniques that your laborers will discover hard to manage. Cons: There is no substitute of ISO standard since this is established on demonstrated practices took after by the good example associations worldwide for a long time that made them industry pioneers. The practices were surely incorporated into the standard as prerequisites. 2. Six Sigma Pros: It has been factually demonstrated to enhance deals, stock value and worker development for organizations that can effectively execute its strategies. This commonly enhances the incentive to clients by enhancing the activity fulfillment for workers, who thusly center around conveying the ideal administrations or items. Expanded employment fulfillment of the model's attention to enhanced correspondence and better collaboration, which builds the business' work process. Cons: The model requires a lot of measurable information social occasion and examination. The procedure is confounded and tedious. Littler organizations may consider this to be excessively confused, making it impossible to manage for drawn-out stretches of time and abandon six sigma as a potential plan of action for their organization. 9 3. Plan-do-check-act or plan-do-study-act (PDCA) Pros: The model is a basic, yet effective approach to determine new and repeating issues in any industry, office or process. Its iterative approach enables you and your group to test arrangements and survey which brings about a wastedecreasing cycle. Cons: It was not that fast to execute, in which, it won't be the proper approach for managing an earnest issue or crisis. B. The Appropriateness of ISO 9000 Quality is something each organization makes progress toward and is as a rule extremely hard to accomplish. Intricacies concerning effectiveness and quality present themselves regularly in business, regardless of whether an essential record can't be found or a buyer finds an item not up to their desires. The ISO 9000 is a standout amongst the most generally perceived on the other system, this is because is a quality administration standard that presents rules expected to expand business productivity and consumer loyalty. Its objective is to install a quality administration framework inside an association, expanding efficiency, diminishing pointless expenses, and guaranteeing nature of procedures and items. The procedure situated approach makes the standard pertinent to benefit associations also. Its general rules take into account the adaptability required for the present differing business world. Numerous organizations offer items and administrations, yet it is those organizations who put out the best items and administrations effectively that succeed. In this system, an association can distinguish the base of the issue, and in this manner discover an answer. 10 References https://www.hashdoc.com/documents/641371/iso-9001-certification-quality-system#! ...
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Tutor Answer

anamae12
School: UIUC

Hi, here is your assignment :)

1

Key Quality Dimensions
Introduction
When it comes to quality management, a project should be meet the required project
criteria, such 8 dimensions in order to have a good quality management of the project. The
project that I have chosen is the SmartNet Project. In which, I have applied the eight dimension
criteria to see and determine its quality. The output of my project are as follows: Performance,
Features, Reliability, Conformity, Durability, Serviceability, Aesthetics, and the Perception.
The performance output ...

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Review

Anonymous
Thanks, good work

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