Description
submit a summary of a current (within the last 12 months) business incident—found via the news media-- describing its ethics parameters. The document should include the student’s assessment of the ethics issues, decisions, and actions within the situation. Application of the course “decision model” should be demonstrated. (Content of the paper will be no more than seven, double-spaced, stapled pages. A cover page is optional. A citation of information sources page should be at the end. Cover and sources pages do not count in page total. “Style” is “business efficient”, i.e., prose is acceptable, along with bullet points, checklists, tables or whatever structure clearly, efficiently communicates to the reader.)
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Harassment of a Doctor at United Airlines: Ethical Considerations
1. Determination of the Facts
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On April 2017, United Airlines officials used law enforcement officers to forcibly
remove one of its passengers, Dr. David Dao, from one of its planes that had been
overbooked.
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It happened after Dr. Dao had been requested to leave to give room for airline staff but he
refused, claiming that he had an urgent patient to attend to.
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Three other passengers who had been randomly selected alongside Dr. Dao complied
with the request and paved the way for the members of staff to get into the airplane.
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The staff called law enforcement officers. Dao was screaming all along as the officers
used excessive force to pull him off, and he sustained some serious injuries, especially
after he hit an armrest right on his face. He was dragged past passengers who watched
helplessly. There was blood on Dr. Dao’s face and mouth.
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The incident drew global outrage after it was shared on social media. Politicians and
other whistleblowers were the first to air their concerns and call for investigation to
unveil what exactly had transpired. President Trump was among those who scolded the
airlines firm, labeling the incident as ‘horrible.’
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The following day, a statement sent by the CEO of United Airlines, Oscar Munoz, to his
employees seemed to justify the actions of his team, pointing out that the customer had
Surname 2
reacted inappropriately when he was requested to peacefully leave the plane. Munoz said
that the doctor was belligerent and disruptive.
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Unfortunately, this did not go well with the public, and Munoz was criticized more
heavily for his careless words.
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Two days later, he sent another statement, but this time to the public, apologizing for the
actions of his employees and promising his customers that the incident would never be
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