Six Sigma Yellow Belt Training Part 2 PowerPoint Presentation with Detailed Speaker Notes No Plagiarism

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timer Asked: May 2nd, 2018
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Question Description

I am currently in a master's graduate course for "Operations Management" that I would appreciate help on for this "Part 2" Six Sigma Yellow Belt Training Part 2 PowerPoint project pertaining to DMAIC (define, measure, analyze, improve,and control) for my "Amazon" company that I chose pertaining to increasing online order delivery of products and items faster since when reading thru some information, there seems to be a problem with that in this large organization.

This PowerPoint Presentation has to consist of 10-to-15 slides at the most, but can be more. Has to include "detailed speaker notes when it comes to giving a professional presentation to executives and senior management team, no plagiarism and will be checked, also, APA citations and references used and any website pic images have to be properly APA cited as well.

Here is the following breakdown of the assignment:

Purpose of Assignment

The purpose of this assignment is for students to receive Six Sigma Yellow Belt Training Executing DMAIC Six Sigma quality improvement (analyze, improve, and control) projects.

Assignment Steps

Resources: Microsoft® PowerPoint®

Use the same business you chose and has been observing and collecting data for the Week 3 Assignment (Attached is my Week 3 Amazon PowerPoint Presentation of Six Sigma Yellow Belt Training, Part 1 consisting of "define and measure" aspects").

  • Introduction (1 slide)
  • Presentation Overview (1 slide)
  • Incorporate in Week 3 slides pertaining to the DMAIC “define and measure phases” (estimated 2-4 slides of each?) Attached is my Week 3 Amazon Part 1 Presentation and the "define phases" are slides 7-13; the "measure phases" are slides 14-15): 2-4 slides from previous presentation based on what slides of each would incorporate best within this presentation?

Execute the analyze phase of the Six Sigma DMAIC project including the following:

  • Determine the most likely causes of defects.( 2 slides?)
  • Understand why defects are generated by identifying the key variables most likely to create process variation.(2 slides?)
  • Identify necessary/unnecessary process steps.(1-2 slides?)

Execute the improve phase of the Six Sigma DMAIC project including the following:

  • Identify means to remove the causes of defects.(1 slide?)
  • Confirm the key variables and quantify their effects on the critical-to-quality characteristics (CTQs).(1-2 slides?)
  • Identify the maximum acceptance ranges of the key variables and a system for measuring deviations of the variables.(1-2 slides?)
  • Modify the process to stay within an acceptable range.(1 slide?)

Execute the control phase of the Six Sigma DMAIC project including the following:

  • Determine how to maintain the improvements.(1-2 slides?)
  • Determine how to monitor and control improvements.(1 slide?)
  • Put tools in place to ensure that the key variables remain within the maximum acceptance ranges under the modified process.(tools such as flowcharts, run charts, pareto charts, check sheets, diagrams, FMEA, DOE, etc.)(1-2 slides?)
  • Conclusion (1 slide?)
  • References (include direct web links professionally cited in APA) (1 slide)

Utilize all analytical tools available for Six Sigma as permitted or appropriate including, but not limited to: flowcharts, run charts, Pareto charts, checksheets, cause-and-effect diagrams, opportunity flow diagram, process control charts, failure mode and effect analysis (FMEA), design of experiments (DOE) and lean tools. Students can use templates located in the text or online sources. (Has to be included within this presentation for analytical tools under the "control phase" topic...not sure which ones would be best to use honestly and would appreciate help on how to create this "analytical tools" on PowerPoint and how to interpret and explain them within speaker notes?)

Develop a 10- to 15-slide or more Microsoft® PowerPoint® presentation, including talking points, highlighting your work on the three phases of the Six Sigma process improvement project.

Format your assignment as if you would be giving a presentation to senior management.


Unformatted Attachment Preview

Six Sigma Yellow Belt Training Andrea Markiewicz OPS/571 April 30, 2018 Manuel Gonzalez 1 Amazon Presentation Overview • Introduction • Operation Productivity • Amazon’s Progress • Problem Statement • Aims • Critical-To-Quality-Characteristics • DMAIC Project on Amazon • Metrics to Measure Process • Customer Priorities • Internal Processes • • Business Objectives Conclusion • References • Customer Needs and Feedback 2 Introduction • Amazon Was Founded By Jeff Bezos • The Website Developed by Shell Kaphan, Amazon’s First Employee • First Item to Be Retailed Were Books 3 Amazon’s Progress • Amazon expanded into the UK by opening a website • Began selling various items • Created a third party services for others to sell products • Began creating their own products • Created “Amazon Studios” for original content • Amazon has an over 100 centers across the global providing services • Amazon ranked number 1 in e-commerce retail business 4 Aims • • • • • • To grow in every category yearly Have a bigger hold on the market of selling items Reduce the amount of non-renewable energy To create new services to have jobs for the public Providing a service that consumers will need To continue to be attractive to the public 5 DMAIC Project On Amazon • Largest Electronic Retailer • DMAIC Tool • Increase Time of Order Delivery • Six Sigma Method 6 Customer Priorities • Show Them Value • Explain Deals and Offers • Clear Way to Make Checkouts Daily Mail, 2014 7 Business Objectives • Grow Revenues • Allocate Time and Resources This Photo by Unknown Author is licensed under CC BY-SA • Provide Real Metrics This Photo by Unknown Author is licensed under CC BY-SA 8 Customer Needs and Feedback The Good… The Bad… And the confusing. Sitejabber. (2018). Retrieved from https://www.sitejabber.com/reviews/amazon.com?page=3#reviews 9 Operation Productivity • Amazon is not a one seller market – Every seller has their own performance metrics • Amazons Metrics Measurements for each seller – “Order Defect Rate” (ODR) • ODR (represented as a percentage) is the key measure of your ability to provide a good customer experience. It's the number of orders with a defect divided by the number of orders. There are three components within ODR: – A-to-Z Guarantee claim rate – Negative Feedback Rate – Service Chargeback Rate – Cancellation Rate • The Cancellation Rate is the number of seller-fulfilled orders cancelled by the seller prior to ship-confirmation divided by the number of seller-fulfilled orders in the relevant time period. – Late Shipment Rate • The Late Shipment Rate is the number of seller-fulfilled orders with a ship confirmation that is completed after the expected ship date divided by the number of seller-fulfilled orders. 10 Operations Productivity Cont’d – Valid Tracking Rate • As a North American seller, you are required to provide valid tracking numbers for 95% of your U.S. shipments. – On Time Delivery • Your On-Time Delivery score shows the percentage of seller-fulfilled packages that buyers received by the estimated delivery date. – Return Dissatisfaction Rate(RDR) • RDR is the percentage of valid return requests that were not answered within 48 hours, were incorrectly rejected, or received negative customer feedback. There are three parts to RDR: – Negative Return Feedback Rate – Late Response Rate – Invalid Rejection Rate – Customer Service Dissatisfaction Rate(CSDR) • CSDR is the percentage of customers who are not satisfied with your responses in Buyer-Seller Messaging” ("Amazon Seller Central", 2018). 11 Problem Statement • “A problem statement is the conglomeration of four key elements into one expression to convey the issue at hand: – – – Root cause problem Impacted stakeholders/product users Impacts of the issues” Dummies", 2018). Considering Amazon is a market for sellers there are many different problems among each seller that needs to be addressed; however on a whole Amazon strives To improve customer service by thoroughly reading all sellers and warehouse reviews and addressing them in a sufficient and timely manner; this should impact all parties to improve. Moreover, customers will receive better service and reviews should begin to get better over all. In turn this action will allow Amazon and their sellers to generate more sales and create a better customer experience. 12 Critical-To-Quality Characteristics • Top Ten Critical To Quality (CTQ’s) of Amazon – Amazon Prime – “Frequently Bought Together” and “Bought together” – Large Product Catalog – Search – Product Reviews by Customers – Amazon 1 Click Ordering – Search Results – Excellent Customer Service – Excellent Supply Chain – Market Place 13 Metrics to Measure Process • KPI – Key Performance Indicators • The performance indicators can be broken down into several categories: – Order Receipt – Order Fulfillment – Order Delivery 14 Internal Processes • Workflow – Focus on the ability for a business to respond to customer demands • Pricing – Is one of top reasons why consumers use one company over going with another • Logistics – Improving logistics includes a long term focus with the ability to see what works for short term as well 15 This Photo by Unknown Author is licensed under CC BY-NC-ND Conclusion • Amazon can improve their processes and improve customer satisfaction. • Use of DMAIC to help Amazon • Defined achievable goals and problem statement for Amazon 16 References Amazon. (1996-2018). About the Shopping Cart. Retrieved from https://www.amazon.com/gp/help/customer/display.html?nodeId=468468 Amazon Seller Central. (2018). Retrieved from https://sellercentral.amazon.com/gp/help/external/200205250?language=en- US&ref=mpbc_200205140_cont_200205250 Cabral, A. (2017). Is Amazon’s Discounted Prime Membership Really a Good Deal for Poor People? Slate. Retrieved from http://www.slate.com/technology/2018/04/amazon-domestic-robot-home-assistant-report.html Dummies. (2018). Retrieved from http://www.dummies.com/business/business-strategy/how-to-create-a-problem-statement-in-business-analysis/ Global Six Sigma. (2017). Six Sigma Case Study: Amazon.com. Retrieved from https://6sigma.com/six-sigma-case-study-amazon/ Hall, M. (2018). Amazon.com American Company. Encyclopedia Britannica. Retrieved from https://www.britannica.com/topic/Amazoncom Info Entrepreneurs. (n.d.). Identify and Sell More To Your Most Valuable Customers. Retrieved from http://www.infoentrepreneurs.org/en/guides/identify-and-sell-more-to-your-most-valuable-customers/ Intelligence Node. (2016). How Amazon Uses Six Sigma and You Can Too. Retrieved from http://www.intelligencenode.com/blog/how-amazon-uses-sixsigma-and-you-can-too/ Jacobs, F.R. & Chase, R. (2014). Operations and Supply Chain Management. (14 ed.). McGraw-Hill. Retrieved from University of Phoenix Online eBook Database. Maff, A. (2018). Social Marketing for Amazon Businesses. Seller’s Choice. Retrieved from https://sellerschoice.agency/amazon-social-media-marketing/ Quora. (2018) https://www.quora.com/What-are-the-top-10-features-of-Amazon-that-have-the-biggest-impact-on-sales Riter, T. (2018). The Amazon effect on consumer expectations and buying decisions. Retrieved from https://www.spscommerce.com/blog/amazon-effectconsumer-expectations-spsa/ Siddique, H. (2017). Amazon Prime Could Face Investigation Over Delivery Complaints. The Guardian. Retrieved from https://www.theguardian.com/technology/2017/dec/17/amazon-prime-investigation-delivery-complaints Sitejabber. (2018). Retrieved from https://www.sitejabber.com/reviews/amazon.com?page=3#reviews 17 ...
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