Description
Discussion (1) BUS 430 Week 9 Operations Management and Cost of Quality
Cost of Quality Please respond to the following:
- Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.
- Evaluate the two fast-food restaurants you selected in Part 1 of this discussion in terms of the “Seven QC tools”. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.
Explanation & Answer
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Running Head: OPERATIONS MANAGEMENT AND COST OF QUALITY
Operations Management and Cost of Quality
Student’s Name
Institution
Date
1
OPERATIONS MANAGEMENT AND COST OF QUALITY
2
Burger King
Burger King is one of the major fast food restaurants globally which deals with
hamburgers. The restaurant was established in 1953 and has its headquarters at Florida. Initially,
the company was incorporated under the name inst burger king. However, later it started
experiencing financial difficulties which led to its purchase by two main franchises who later
renamed it, Burger King. It has numerous branches across the globe with an average of 15738
outlets. The restaurant is always designing new ways to expand its normal operations and increase
profitability (Genoveva& Siam, 2017). To cope with competition from other fast food restaurants,
burger king u...
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