Organizational change is a process that is put in place in order to facilitate improved efficiency.
The process begins with an organizational development strategy. OD Strategy is a plan that
shares the process and tasks that implement organizational improvement activities.
There are three basic organizational development strategies for change.
Structural Strategies - Change an organization's design through the medication of
authority lines, control spans, and the arrangement of work responsibilities.
Technological Strategies - Implement new technologies like computer systems and
Behavioral Strategies - Use human resources to facilitate change through motivation
to increase employee morale.
What type of OD technique should be used to implement change within an organization? This
question signifies the need to consider many variables. There are three broad aspects that
concern the OD practitioner in selecting the most effective intervention method.
Potential Results Technique (PRT) - asks the following questions: Will it solve the
basic problems? Does it have any additional positive outcomes?
Potential Implementation of the Technique (PIT) - asks the following questions: can
the proposed technique actually work in a practical application? What are the actual
costs of this technique and the impact of the costs upon the client system? How do
the estimated costs of the technique compare with the expected results?
The Potential Acceptance of the Technique (PAT) - asks the following questions: is
the technique acceptable to the client system? Is it adequately developed and tested?
Has it been adequately explained and communicated to the members of the client
Process Intervention Skills
Process interventions are an Organizational Development skill used by OD practitioners. Process
interventions focus on helping the work group become more aware of its own processes that are
in place to include the way it operates. It uses this knowledge to come up with solutions.
Group Process - focuses on how a group goes about accomplishing its assigned
o In the group process the following are used to gather information: clarifying,
summarizing, synthesizing, generalizing, probing, questioning, listening,
reflecting feelings, providing support, coaching, counseling, modeling, setting
the agenda, feeding back observations, and providing structural suggestions.
Employee Empowerment and Interpersonal Interventions
Empowerment gives employees and work groups the ability to make decisions about their work. It
also means that the employee and work group will be held accountable for the outcomes of their
Career Life Planning Interventions
One of organizational development's responsibilities is to change the organization's climate in
order to mesh the organizational goals with the individual's goals. Career development is
extremely important in this effort.
There are five steps in a typical career life planning program:
Participant lists out career life goals to include career, professional, personal, and
The practitioner and participant go over the goals to determine if they are realistic.
During this step, priorities are set. Any conflicting goals are identified.
The participant makes a list of important achievements, i.e. peak experiences.
The practitioner compares the list of goals with the list of achievements to look for any
conflict or agreement between the two lists.
The participant prepares a detailed plan of action that describes how to get from
where they are currently to where they would like to be.
Stress management is one of the most important skills employees need today. There are eleven
major causes of stress in the workplace.
Sudden reorganizations or changes in work schedules
Lack of participation in decision making
Conflicts with other people
Not enough time to do expected duties
Violence in the workplace
Stress Management Interventions
Any activity or program that attempts to reduce the cause of work-related stress or helps
individuals cope with the negative outcomes of exposure to stress is considered a stress
management intervention. There are five main types of stress management interventions:
Career Life Planning
Stress Management Training
Seminars of Job Burnout
Review this article for more information on change management strategies.
View a PowerPoint Presentation on Intervention Strategies.
View a PowerPoint Presentation on Process Interventions.
View a PowerPoint Presentation on Empowerment and Interpersonal Interventions.
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