Description
You have been hired as a consultant to improve communication between the engineering and marketing staff in a large high-technology company.
Please discuss:
- Use the communication model and the four ways to improve that process to devise strategies to improve communication effectiveness among employees between these two work units.
- Respond to at least one other student’s post and discuss why his or strategies will or will not work properly.
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Call CenterProject Description:The University’s call center needs a workbook developed that will use data to analyze the ...
California Southern University The Performance of The Call Center Worksheet
Call CenterProject Description:The University’s call center needs a workbook developed that will use data to analyze the performance of the call center. The call center contacted your professor and she recommended you for the task. The workbook will set up a variety of tools that will help assess the efficiency of the center and its staff. Your will develop a workbook for the call center manager that will help with the center's data analysis.Steps to Perform:StepInstructionsPoints Possible1Start Excel. Download and open the file named CallCenter.xlsx. Grader has automatically added your last name to the beginning of the filename. Save the file to a location where you are storing your files.02On the Lists worksheet, create the following named ranges to use within formulas:A2:A6 as DepartmentA14:B18 as GradeScaleB9:H9 as DayofWeekSelect the range E1:I5, and create named ranges using the top row as the range values.43Select the CallData worksheet. In cell A9, format the data as an Excel table with headers using the current data set. In cell H9, type Issue as the field label.In cell I9, type Grade as the field label.In cell J9, type Weekday as the field label. 44On the CallData worksheet, select range A9:J128, and then name the entire data set, including the labels, as CallData_All. Next, create named ranges using the top row as the range values.45In cell H10, enter an INDEX function that will use a nested INDIRECT reference to the Dept named range listed in column C (C10), and use the Reason field in column B (B10) as the row number to return for the department name in the referenced named range. Nest the function inside an IF function so that issues currently displaying as a 0 will display as a blank cell. Resize the column width as needed.106In cell I10, enter a function that will convert the Satisfaction Rating to a grade found in the second column of the GradeScale named range.87In cell J10, enter a function that will convert the Call Day to the actual weekday found in row 1 of the DayofWeek named range. Resize the column width as needed.108On the CallCenterReport worksheet, add formulas that will summarize the issues for the department entered in cell B3. In cell B6, add an INDEX function that will use an INDIRECT function to retrieve the department issue list for the department listed in cell B3. Use an absolute reference to B3, and then use a relative cell reference to A6 as the row_num argument. Copy the formula down to cell B9.89In cell range C6:D9, count the total number of calls for the department selected in B3 and were for the Reason shown in each row in column A. 610In cell D6:D9, count the total number of issues for the department selected in B3 and were On Hold for the Reason show in each row in column A. 611In cell E6, determine the status for each issue. If the number of calls on issue in cell C6 is greater than 3 and the number of calls on hold in cell D6 is greater than 2, then "Check Hold Issue" should display. Otherwise, nothing should display. Copy the formula down to cell E9.612In cell B12, find the average call length for the Dept named range and the criteria specified in cell A12.6Created On: 07/31/2019 1 Call CenterGrader - Instructions Excel 2019 ProjectIn cell C12, count the number of calls for the Dept named range and the criteria specified in cell A12.13In cell D12, determine the total number of calls for each department that are received a grade of D or F. Hint: Use COUNTIFS and +614In cell E12, place notes for any departments that need further observation. If there are more than 10 issues reported with a grade below a C in cell D12, or when the number of scores less than C divided by the total calls in cell C12 is greater than 50%, then "Explore Issues" should display. Otherwise, the result will be blank. Copy the formulas in B12:E12 down through row B16:E16.615In cell H11, show the maximum call length minutes using the Call_Length named range.In cell H12, show the department that has has the longest call found in H11. 816In cell H13, add a function that will pull the satisfaction rating associated with the longest call referenced in H11 from the Call_Length range8Total Points100https://docs.google.com/spreadsheets/d/1stkLNqaNXX...
Marketing - Promotion and Pricing
Introduction:Promotion and pricing of a product or service involves consideration of the strategies as well as how the str ...
Marketing - Promotion and Pricing
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BBA 3602 Columbia Southern University Components of Business Management Paper
Instructions for first partThis first course assignment has you demonstrate the applications of the important components d ...
BBA 3602 Columbia Southern University Components of Business Management Paper
Instructions for first partThis first course assignment has you demonstrate the applications of the important components dealing with business management. In this assignment, explain the importance of planning, organization, staffing, directing, and controlling for effective business management. Share your own experiences tied to management skills, principles, and strategies you have implemented that have or have not worked in your past or current careers. If you do not have any experience tied to management skills, address what you like to see in managers who you have worked for in the past. Your essay submission must be at least two pages in length. You are required to use at least one outside source to support your explanation.Your essay response should be formatted in accordance with APA style.For step-by-step instructions for formatting a paper in APA style, please refer to the CSU Citation Guide.Instructions for part twoVisit the CSU Online Library, and locate an article that addresses one of the following best practices tied to management: planning, organization, staffing, or directing. The ABI/INFORM Collection database features a number of excellent articles covering these concepts. In order to find these resources, you must first log into the myCSU Student Portal and access the ABI/INFORM Collection database within the CSU OnlineLibrary.After reading the article and briefly summarizing the purpose for the article, answer the following questions:What is the main point?Who is the intended audience?Do the arguments within the article support the main point?What evidence supports the main point?What is your opinion of the article? Do you agree with the findings?Your article review submission must be at least one page in length. The article review should be formatted in accordance with APA style.ResourcesThe following resource(s) may help you with this assignment.Citation GuideCSU Online Library Research GuideSubmit Writing Center Request
Project Implementation Plan: Part 2 (Project Communications Plan, Risk Analysis), assignment help
Project Implementation Plan: Part 2 (Project Communications Plan, Risk Analysis) for the Team Project
Assignment
I ...
Project Implementation Plan: Part 2 (Project Communications Plan, Risk Analysis), assignment help
Project Implementation Plan: Part 2 (Project Communications Plan, Risk Analysis) for the Team Project
Assignment
Instructions:
Resource: Project Implementation Plan: Part 1 (Human Resources Management Plan, Quality Assurance Plan, and Procurement Plan) from Week 3 and A Guide to the Project Management Body of Knowledge.Write a 1,050- to 1,750-word Project Implementation Plan for the organization using the Project Charter selected by the Learning Team in Week 2, which will also be used for the final project due in Week 5. The Project Implementation Plan must include the following sections:Project Communications Plan: Project communications plans are defined in section 10.2, titled Plan Communications, in A Guide to the Project Management Body of Knowledge.Risk Analysis: Risk analysis is defined in section 11.3, titled Plan Risk Management, in A Guide to the Project Management Body of Knowledge.NOTE: Also complete a Comm Plan Matrix and tables showing how risk is summarized, identified, calculated, etc.Format your paper consistent with APA guidelines. Tables may be used to format and organize the implementation plan. They can be included within the plan rather than at the end as normally required by APA guidelines.
Additional
Requirements:
Complete the
assignment using your own words with correct spelling, punctuation, and
grammar in APA format. No plagiarism.
If you are not
using your own words or if you are quoting any information or definitions,
make sure to cite the information by using proper APA format citations and
don’t forget to include the source of the information as a reference on
the references page by using proper APA format.
Read and use the
attached PDF, Word, and/or Power Point document(s) that are attached to
this question in order to understand the necessary information in order
for you to be able to complete the assignment accurately and completely.
Read and use any other files that are attached
to this question in order for you to be able to complete the assignment
accurately and completely, if applicable. Do not forget to include
any other attachments as references and to use citations from them, if
applicable.
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Hunley Inc Casting for Growth Case Study
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California Southern University The Performance of The Call Center Worksheet
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Marketing - Promotion and Pricing
Introduction:Promotion and pricing of a product or service involves consideration of the strategies as well as how the str ...
Marketing - Promotion and Pricing
Introduction:Promotion and pricing of a product or service involves consideration of the strategies as well as how the strategies will be carried out, in line with the organization’s values. You read about promotion and pricing (two of the 4 P’s of the marketing mix) and had an opportunity to review the 4 P’s tutorial. You read about ethics and social responsibility in Chapter 3 and had an opportunity to discuss these topics in the Discussion. In this Assessment you will apply these concepts to a real-world company scenario. In addition you will add audio to your presentation which speaks to the audience specified in the scenario. Being able to prepare a professional audio visual presentation is an important career skill and can be added to your resume once you have become proficient.Read the scenario below and address all the checklist items.Scenario:A start-up company, Korwin Pharmaceuticals is a United States (U.S.) pharmaceutical products firm that is growing very rapidly at home and abroad. Integrity and honesty regarding product quality and concern for consumer well-being are values of the founders of the firm.Recently Korwin Pharmaceuticals developed several new products to service customers who cannot afford the pricier life-saving anti-allergen medications and the self-injecting devices currently on the market. These products can be self-injected by the person suffering from a life-threatening allergic reaction and were just recently approved for the marketplace by the U. S. Food and Drug Administration.In order to respond to the projected rapid growth of the firm, they are going to be hiring an additional 100 employees in the next two months to cope with the demand for these new life-saving products. Because the company is hiring so many new employees, they are concerned with maintaining the founders’ original values of social responsibility while ensuring a quality product.They are also concerned with promoting and pricing these new products fairly, based on the company values along with their concern for affordability for the middle-class in the U.S. and other consumers and client companies abroad.As a marketing consultant to the president of the company and executive management, address the items pertaining to the promotion and pricing strategy for the company’s new products in line with the company founders’ values and their social responsibility.Checklist:Specify what code of conduct the company should institute to make sure that all personnel adhere to the founders’ values in promoting and pricing the product at home and abroad.Provide an advertising campaign (using pioneering, competitive, or comparative advertising) for this line of life-threatening anti-allergen medications and self-injecting devices using 3 different types of advertising.Provide a public relations strategy to promote the new product line while considering the social responsibility involved.Prepare 1 tool each for consumer sales promotion, personal selling, and social media.Describe how the AIDA concept stages are to be addressed.Explain three (3) possible pricing strategies and any discounts, rebates trade discounts, and/or allowances that would apply for this new line of life-saving products.Explain how you will determine a profit has been realized based on your pricing objectives.Your PowerPoint presentation should use Standard English to address the above checklist items and include notes below each slide that are clear and concise. There should be no more than one or two short citations with accompanying references in the presentation. Each slide should have no more than four (4) or five (5) bulleted talking points with the accompanying audio notes located below each slide.Submit the minimum 10-slide PowerPoint® presentation with notes below each slide and an additional title and reference slide (using APA citation and reference style) to the Dropbox.
BBA 3602 Columbia Southern University Components of Business Management Paper
Instructions for first partThis first course assignment has you demonstrate the applications of the important components d ...
BBA 3602 Columbia Southern University Components of Business Management Paper
Instructions for first partThis first course assignment has you demonstrate the applications of the important components dealing with business management. In this assignment, explain the importance of planning, organization, staffing, directing, and controlling for effective business management. Share your own experiences tied to management skills, principles, and strategies you have implemented that have or have not worked in your past or current careers. If you do not have any experience tied to management skills, address what you like to see in managers who you have worked for in the past. Your essay submission must be at least two pages in length. You are required to use at least one outside source to support your explanation.Your essay response should be formatted in accordance with APA style.For step-by-step instructions for formatting a paper in APA style, please refer to the CSU Citation Guide.Instructions for part twoVisit the CSU Online Library, and locate an article that addresses one of the following best practices tied to management: planning, organization, staffing, or directing. The ABI/INFORM Collection database features a number of excellent articles covering these concepts. In order to find these resources, you must first log into the myCSU Student Portal and access the ABI/INFORM Collection database within the CSU OnlineLibrary.After reading the article and briefly summarizing the purpose for the article, answer the following questions:What is the main point?Who is the intended audience?Do the arguments within the article support the main point?What evidence supports the main point?What is your opinion of the article? Do you agree with the findings?Your article review submission must be at least one page in length. The article review should be formatted in accordance with APA style.ResourcesThe following resource(s) may help you with this assignment.Citation GuideCSU Online Library Research GuideSubmit Writing Center Request
Project Implementation Plan: Part 2 (Project Communications Plan, Risk Analysis), assignment help
Project Implementation Plan: Part 2 (Project Communications Plan, Risk Analysis) for the Team Project
Assignment
I ...
Project Implementation Plan: Part 2 (Project Communications Plan, Risk Analysis), assignment help
Project Implementation Plan: Part 2 (Project Communications Plan, Risk Analysis) for the Team Project
Assignment
Instructions:
Resource: Project Implementation Plan: Part 1 (Human Resources Management Plan, Quality Assurance Plan, and Procurement Plan) from Week 3 and A Guide to the Project Management Body of Knowledge.Write a 1,050- to 1,750-word Project Implementation Plan for the organization using the Project Charter selected by the Learning Team in Week 2, which will also be used for the final project due in Week 5. The Project Implementation Plan must include the following sections:Project Communications Plan: Project communications plans are defined in section 10.2, titled Plan Communications, in A Guide to the Project Management Body of Knowledge.Risk Analysis: Risk analysis is defined in section 11.3, titled Plan Risk Management, in A Guide to the Project Management Body of Knowledge.NOTE: Also complete a Comm Plan Matrix and tables showing how risk is summarized, identified, calculated, etc.Format your paper consistent with APA guidelines. Tables may be used to format and organize the implementation plan. They can be included within the plan rather than at the end as normally required by APA guidelines.
Additional
Requirements:
Complete the
assignment using your own words with correct spelling, punctuation, and
grammar in APA format. No plagiarism.
If you are not
using your own words or if you are quoting any information or definitions,
make sure to cite the information by using proper APA format citations and
don’t forget to include the source of the information as a reference on
the references page by using proper APA format.
Read and use the
attached PDF, Word, and/or Power Point document(s) that are attached to
this question in order to understand the necessary information in order
for you to be able to complete the assignment accurately and completely.
Read and use any other files that are attached
to this question in order for you to be able to complete the assignment
accurately and completely, if applicable. Do not forget to include
any other attachments as references and to use citations from them, if
applicable.
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