5-2 Case Study: Scope of Services

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Xhzzvr108

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Business Finance

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Review the Mini-Case: Scope of Services (found on page 84 of the textbook). Answer the following questions:

In addition to providing the additional, higher-quality information, what other actions could the consultant's team have taken during the negotiation to resolve the conflict and ensure that its plans for carrying out the project are approved?
Describe how information sharing in negotiations can contribute to a positive resolution of conflicts.

Case Study MINI-CASE: Scope of services A European consulting firm bids to carry out a nationwide vocational education and training study in an Asian country and is subsequently invited to attend negotiations with the appropriate government agency. Inviting bidders to conduct negotiations on price before the award of a contract is confirmed is common practice in the case of international agencies and with the international aid departments of some national governments. At one point in the subsequent negotiation, strong concerns are expressed by the government team about the proposed starting and finishing dates for the study, and about the consultant’s fees and expenses as set out in the financial proposal. Government negotiators also strongly criticize the imprecise nature of the scope of services to be provided by the consultant as set out in the consultant’s proposal document. However, the disputes are resolved when the consultant provides further information which is much more detailed than the information contained in the firm’s proposal document. The new information specifies the schedule of activities to be undertaken and the methods to be used by the consultant for collecting and analysing data. Precise details are also given of report-back mechanisms to be established by the consultant, with the aim of ensuring that the government has all the information needed for effectively monitoring and supervising the project. This additional information clarifies the situation and satisfies the govern- ment agency. As a result, the consultants’ team feels that it will be able to work within the terms and conditions stated in the draft contract.

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INT 660 Case Study: Scope of Services Guidelines and Rubric After reviewing the Mini-Case: Scope of Services (found on page 84 of the textbook), students will answer the following questions: 1. In addition to providing the additional, higher-quality information, what other actions could the consultant’s team have taken during the negotiation to resolve the conflict and ensure that its plans for carrying out the project are approved? 2. Describe how information sharing in negotiations can contribute to a positive resolution of conflicts. Guidelines for Submission: Your case study should follow these formatting guidelines: Use of at least one source, one to two pages double-spaced, 12-point Times New Roman font, one-inch margins, and citations in APA format. Critical Elements Actions: Resolving Conflicts Exemplary (100%) Meets “Proficient” criteria and substantiates ideas with research and/or clear and relevant examples Actions: Approved Plans Meets “Proficient” criteria and substantiates ideas with research and/or clear and relevant examples Information Sharing for Conflict Resolution Meets “Proficient” criteria and substantiates ideas with research and/or clear and relevant examples Submission is free of errors related to citations, grammar, spelling, syntax, and organization and is presented in a professional and easy-to-read format Articulation of Response Proficient (90%) Explains additional actions that the consultant’s team could have taken during the negotiation to resolve the conflict Explains additional actions that the consultant’s team could have taken during the negotiation to ensure that its plans for carrying out the project were approved Describes how information sharing in negotiations can contribute to a positive resolution of conflicts Submission has no major errors related to citations, grammar, spelling, syntax, or organization Needs Improvement (70%) Does not sufficiently explain additional actions that the consultant’s team could have taken during the negotiation to resolve the conflict Does not sufficiently explain additional actions that the consultant’s team could have taken during the negotiation to ensure that its plans for carrying out the project were approved Does not sufficiently describe how information sharing in negotiations can contribute to a positive resolution of conflicts Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Not Evident (0%) Does not provide additional actions that the consultant’s team could have taken during the negotiation to resolve the conflict Does not include additional actions that the consultant’s team could have taken during the negotiation to ensure that its plans for carrying out the project were approved Does not include a description of how information sharing in negotiations can contribute to a positive resolution of conflicts Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas Earned Total Value 30 30 30 10 100%
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Explanation & Answer

Attached.

Running Head: SCOPE OF SERVICES

1

Scope of Services
Student’s Name
Institutional Affiliation

SCOPE OF SERVICES

2
Possible Activities during Negotiations

After enough information has been collected, the parties involved, which is the
European consulting firm and the government agency, should agree on the modes of conflict
resolution appropriately. Each party should display their interests and what they are willing to
compromise. They should engage in outlining what is defined as the problem and what is
considered as not a problem. The parties should have acknowledged listen...