Balanced Scorecard

User Generated

zzoo

Business Finance

Description

–Briefly describe a business process that you are familiar with, for example, reserving and checking into a hotel.Develop at least 8 performance measures with at least one from each of the balance scorecard quadrants.Specify exactly how each would be calculated. Justify why you choose these measures.

-------------------

In order to assist you with your homework assignment, I searched the internet to find some sample balanced scorecards. You will find there are many different formats, select the format that best fits your style. Make sure you come up with your own 8 performance measurements and do not copy from the samples.

Remember you also have to justify why you selected the measurements in your scorecard. That can be a paragraph for each of the quadrants.

If you have any questions related to this assignment, please reach out to me.



choose one of the pic examples what is in the word file and use it

Unformatted Attachment Preview

User generated content is uploaded by users for the purposes of learning and should be used following Studypool's honor code & terms of service.

Explanation & Answer

Attached.

Running Head: PERFORMANCE MEASUREMENTS

Performance Measurements
Institution Affiliation
Date:

1

PERFORMANCE MEASUREMENTS

2

In a bid to ensure that a client is served properly by an organization various performance
measures in the balanced scorecard can be explored. The balanced scorecard has four significant
perspectives including financial, customer, internal processes and organizational capacity. From
each of these perspectives, an organization can explore certain performance measures to ensure
that it serves the customers effectively. While examining a business process such as reserving
and checking into a hotel, a firm can explore performance measures such as process
effectiveness, process efficiency, supplier effectiveness, resource productivity, product cost,
units in the process, process cycle time, and process alignment.
It is imperative for a business process to have a value proposition for the client (Dumas,
La, Mend...


Anonymous
Awesome! Perfect study aid.

Studypool
4.7
Trustpilot
4.5
Sitejabber
4.4

Similar Content

Related Tags