Description
Review "Simulation Case Study: Phoenix Boutique Hotel Group" for this topic's case study, in which you provide guidance to Phoenix Boutique Hotel Group (PBHG) founder Bree Bristowe.
In addition to creating a simulation model, prepare a 500-750-word recommendation for Bristowe's best course of action. Explain your model and the rationale for your recommendations. 2-3 references needed
Use an Excel spreadsheet file for the calculations and explanations. Cells should contain the formulas (i.e., if a formula was used to calculate the entry in that cell). Students are highly encouraged to use the "Simulation Case Study: Phoenix Boutique Hotel Group Template" Excel resource to complete this assignment.
Mac users can use StatPlus:mac LE, free of charge, from AnalystSoft.
Prepare the assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.
This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.
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Filename: call center simulation exercise PLAG.docx Date: 2018-06-04 13:11 UTC
Results of plagiarism analysis from 2018-06-04 13:13 UTC
4 matches from 3 sources, of which 2 are online sources.
PlagLevel: 3.0%
[0] (2 matches, 1.7%) from your PlagScan document "milestone 3.docx" dated 2018-05-31
[1] (1 matches, 0.7%) from https://en.wikipedia.org/wiki/Pascal's_constants
[2] (1 matches, 0.7%) from https://link.springer.com/article/10.1007/s00216-004-2735-6
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Running head: PBHG SIMULATION 1
PBHG Simulation
(Name)
(Course)
(Date)
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PBHG SIMULATION 2
PBHG Simulation
The present report summarizes the key conclusions derived from the simulation analysis
carried out. The main goal of such simulation is to evaluate whether or not the customers are on
hold for more than 2 minutes when calling to the call center at the Phoenix Boutique Hotel
Group. Tables 1 and 2 summarize the collected information by the manager. In this regard, table
1 summarizes the time between calls, while table 2 summarizes the time to process the
reservation of the customer during the call.
Table 1. Arrival calls
Probability
Arrival Gap
Minute
0.13 1
0.23 2
0.27 3
0.19 4
0.15 5
0.09 6
Table 2. Service time
Probability
Service Time
(minutes)
0.19 1
0.17 2
0.16 3
0.15 4
0.11 5
0.08 6
0.03 7
Table 3, on the other hand, summarizes the expected arrival intervals resulting after the
potential increase in the reservations due to the advertising of the hotel on a national travel
magazine.[0]
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PBHG SIMULATION 3
Table 3. New expected arrival intervals
Probability
Arrival Gap
Minute
0.26 1
0.27 2
0.24 3
0.14 4
0.11 5
0.06 6
Description of the simulation process carried out
The simulation process used in the evaluation of the hold time of customers calling to
reserve a room at the Phoenix Boutique Hotel Group estimates the hold time of the calls
considering both the time incoming calls arrival rate and the service rate. In this regard, it assigns
two random numbers to a potential customer, corresponding to both the minutes of arrival gap
and the service time. The limits used to delimit the assigned random numbers are based on the
probability recorded or expected by the hotel manager. For instance, considering that the sum of
the probabilities corresponding to a service time of up to 7 minutes is of 89%, the assigned
random numbers vary between 0 and 89, as shown on table 4:
Table 4. Random n...