Business Question (Need in 5 hours)

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Nyv_xuna

Business Finance

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PartI:

Composean electronic effective bad news message(email)for one of your employees, mentioning that he /she will not get promotion this year. Please consider all the bad news guidelines as well as the principles for writing effective emails , while composing the message. (5 Marks)

Part II:

1. Suppose you bought a new mobile phone from XYZ Ltd Company. The phone is not functioning properly. Write a claim letter to a company asking them to compensate you for the defective mobile phone.(2.5 Marks)

2. Now, assumingyou are the claims supervisor in XYZ Ltdcompany, whatcommunication channel would you choose and why? (2.5 Marks).

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‫المملكة العربية السعودية‬ ‫وزارة التعليم‬ ‫الجامعة السعودية اإللكترونية‬ Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University College of Administrative and Financial Sciences Assignment 2 Communications Management (MGT 421) Due Date: 2/11/2024 @ 23:59 Course Name: Communication Management Student’s Name: Course Code: MGT421 Student’s ID Number: Semester: 1st Semester CRN: Academic Year: 2024-25-1st For Instructor’s Use only Instructor’s Name: Dr Ganesh Dash Students’ Grade: /Out of 10 Level of Marks: High/Middle/Low General Instructions – PLEASE READ THEM CAREFULLY • • • • • • • • • Restricted - ‫مقيد‬ The Assignment must be submitted on Blackboard (WORD format only) via allocated folder. Assignments submitted through email will not be accepted. Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page. Students must mention question number clearly in their answer. Late submission will NOT be accepted. Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions. Use APA reference style. All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism). Submissions without this cover page will NOT be accepted. Learning Outcomes: 1.2: Communicate better, knowing that good communicators make better managers and that communication is a dynamic process basic to individuals and organizational life. 2.1: Perform all communication abilities, including thinking, writing, speaking, listening, and assessing the technology. 3.1: Analyze effective business letters, memorandums, and case studies. Assignment Structure: Assignment-2 Type Part-1 Part-II Total Marks 5 5 10 Part I: Compose an electronic effective bad news message(email)for one of your employees, mentioning that he /she will not get promotion this year. Please consider all the bad news guidelines as well as the principles for writing effective emails , while composing the message. (5 Marks) Part II: 1. Suppose you bought a new mobile phone from XYZ Ltd Company. The phone is not functioning properly. Write a claim letter to a company asking them to compensate you for the defective mobile phone. (2.5 Marks) 2. Now, assuming you are the claims supervisor in XYZ Ltd company, what communication channel would you choose and why? (2.5 Marks). Restricted - ‫مقيد‬ Answers Restricted - ‫مقيد‬
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Explanation & Answer

Attached.

Part I: Job Promotion Letter Outline
1. Salutation
2. Appreciation and Acknowledgment
o Congratulate and highlight recipient's contributions.
3. Promotion Decision Notification
o Inform about the outcome and reasoning.
4. Positive Reassurance and Encouragement
o Acknowledge efforts and reassure of future success.
5. Support for Professional Growth
o Offer a meeting to discuss strengths and development.
6. Invitation for Feedback and Next Steps
o Invite feedback and propose a meeting for career guidance.
7. Closing

Part II: Claim Letter Outline
1.
2.
3.
4.

Sender's Address and Date
Recipient's Address
Subject Line
Introduction and Description of the Issue
o State purpose and describe the defect.
5. Request for Compensation or Replacement
o Explain desired resolution.
6. Closing and Contact Information

Part III: Communication Channel Justification
1. Chosen Communication Channel
o Email as the preferred method.
2. Reasons for Choice
o Evidence of Information: Record-keeping benefits.
o Cost Effectiveness and Reachability: Reliability and low cost of email
communication.


‫المملكة العربية السعودية‬
‫وزارة التعليم‬
‫الجامعة السعودية اإللكترونية‬

Kingdom of Saudi Arabia
Ministry of Education
Saudi Electronic University

College of Administrative and Financial Sciences

Assignment 2
Communications Management (MGT 421)
Due Date: 2/11/2024 @ 23:59
Cours...

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