Prepare a Case Study

timer Asked: Jun 6th, 2018
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Question description

View the PDF transcript for Critical Access Hospital Case Study: Mayers Memorial Hospital

Complete a detailed case study analysis of the given case.

Your completed case study analysis report will include the following sections:

  • Executive summary
  • Key issues (Bullet Points of at least 5)
  • Situational analysis (SWOT Analysis)
  • Strategy formulation
  • Recommendation
  • Implementation strategies (Bullet Points of at least 5)
  • Benchmarks for success and contingency plans (include a quarterly graph)

To support your work, use your course and textbook readings and also use the South University Online Library. As in all assignments, cite your sources in your work and provide references for the citations in APA format.

Your assignment should be addressed in an 8- to 10-page document.

FLEX PROG A I N RA R O F M I L A C Critical Access Hospital Case Study MAYERS MEMORIAL HOSPITAL Fall River Mills, CA S E P T E M B E R 2 0 1 2 CAL IFORN IA FLEX PROGR AM emo M s r e May rial Hospital, Fall Riv er M ills Is the Medicare Rural Hospital Flexibility (Flex) Program and small rural hospitals’ conversion to Critical Access Hospital (CAH) status improving the quality of care and performance while enhancing local emergency medical services? A case study highlighting Mayers Memorial Hospital, Fall River Mills, California, was conducted as part of California’s Medicare Rural Hospital Flexibility (Flex) Program in order to examine and report on these questions. CASE STUDY OBJECTIVES AND METHODS The Mayers Memorial Hospital case study was completed to identify changes to the community, hospital, and other aspects of health care, that have occurred due to the hospital’s conversion to Critical Access Hospital (CAH) status and its involvement in the Flex Program. The study also aims to identify needs and issues for Flex Program planning purposes. To accomplish this, the following occurred: • Local health services and community background information were collected from April to May 2012 on Fall River Mills, California and the surrounding area. • Interviews of hospital staff, hospital board members, and local emergency medical services (EMS) personnel were conducted in Fall River Mills April 23 and 24, 2012. • A survey of health care providers (e.g., physicians, physician assistants, nurse practitioners, nurse anesthetists) working at Mayers Memorial Hospital was conducted April – May 2012. The survey response rate was 22 percent.1 • A community focus group was conducted in Falls River Mills on April 23, 2012. Twenty-eight individuals from the hospital service area were included in the case study process. The California Department of Health Services, State Office of Rural Health, administers the Flex Program in California and was the sponsor of the case study. Rural Health Solutions, Woodbury, Minnesota conducted the case study and prepared this report. 1 Health care providers working less than 2 days per month at Mayers Memorial Hospital were not included in the survey. PAGE 1 CAL IFORN IA FLEX PROGR AM emo M s r e May rial Hospital, Fall Riv er M ills FA L L R I V E R M I L L S , C A L I F O R N I A AND THE SURROUNDING AREA2 The town of Fall River Mills is located in Northeastern California and is served by State Highway 299, the major route running east to west across northern California. Named to commemorate the many mills in town, Fall River Mills is located between the Sierra Nevada and Cascade Mountain ranges and is surrounded by mountains in all four cardinal directions. Fall River Mills is a town that enjoys a fascinating history, complete with entrepreneurial adventurers, treacherous travels through the valley, and conflicts between Native American and Caucasian settlers, and while the first settlers in the 1850’s and 60’s may have come to seek their fortunes in timber milling, residents today are more interested in the wealth of the local landscape. Surrounded by pristine rivers, mountains, lakes, and waterfalls, the area attracts more tourists than lumberjacks. This area is home to the Achomawi or Pit River Tribe, which has a long history in the area and makes up 0.5 percent of the population. The Achomawi first occupied Fall River Mills when two Caucasian men named Mr. Bowles and Mr. Rogers first attempted to settle in the area in 1855. As Caucasian settlers began building flour and timber mills and establishing a ferry service, their relationship with the Achomawi was, unfortunately, violent and even deadly. Eventually, the federal government saw the need to protect settlers, and the Army Department of the Pacific established a garrison there for that purpose. “ You get up and look at the mountains; they are such an asset and you can’t put a value on them. ” C ase S t u d y Pa r t i c i p a n t 2,_California With the garrison established, settlers continued to capitalize on the local natural resources. In 1920, developers in Fall River Mills embarked on an effort to establish the largest Hydroelectric Power Plant system in California's Northeast Wilderness. They also changed the name of the town from Falls City to Fall River Mills in honor of the many mills in town. The tallest mill, The Fall River Feed Mill, stood four stories high and was destroyed by a fire on June 13th, 2003. Milling continues in the area today, as does agriculture, consisting mainly of wild rice, garlic, mint, hay, lavender, alfalfa, and cattle ranching. Tourism also keeps Fall River Mills on the map, with its wealth of lakes, rivers, mountains, and highly acclaimed golf course. Major employers of the area include Mayers Memorial Hospital and Fall River School District. PAGE 2 CAL IFORN IA FLEX PROGR AM emo M s r e May rial Hospital, Fall Riv er M ills Fall River Mills is situated in the Intermountain Area in Shasta County. Fall River, Tule River, Ja-She Creek, Lava Creek, Bear Creek, Shelly Creek and Pit River lie close by and make fishing, boating, canoeing, and water activities a popular pursuit. The Intermountain Area is home to several lakes, including Fall River Lake, Eastman Lake, Lake Britton and Big Lake. Fall River Mills also hosts the annual Fall River Century Bike Ride each spring. Hundreds of cyclists participate in this exciting event. Burney, California, the largest city (population 3,124) in Mayers Memorial Hospital's service area, is 16 miles southwest of Fall River Mills and 50 miles north of Redding.3 It too is known for its natural beauty and outdoor recreational opportunities: McArthur-Burney Falls Memorial State Park, Burney Falls, fly fishing, skiing, hiking, and many others. Shasta County is approximately 3,775 square miles with a population of 177,223, or 46.9 persons per square mile. Redding, California, makes up over half of the County’s population but only 1.6 percent of the land. Without Redding, the County’s population density is 23.5 persons per square mile. Shasta County’s population increased 8.6 percent from 2000 to 2010, as compared to the state which experienced 10.0 percent growth during that same time period. Compared to the state as a whole, Shasta County’s population is more likely to be older (16.9 percent of the population is 65 years and older), white and non-Hispanic, English speaking, living below poverty, and high school graduates. The median household income for 2006-2010 was $43,944, compared to $60,883 for the state of California. In 2010, the population of Fall River Mills was 573.4 healthy When asked, “What makes Fall River Mills and the surrounding area a place to live?”, case study participants report the following: beautiful environment/scenery, limited/no stress, farming and ranching, clean air, outdoor recreational opportunities (e.g., biking, kayaking, hiking, golfing), good health care providers, support from local businesses and schools, limited access to fast food, low population density, no traffic, and hard working and physically active people. un healthy place to live?”, case When asked, “What makes Fall River Mills and the surrounding area an study participants report the following: uninsured population that frequently delays preventative health care services, lower income, limited employment opportunities for young people, lack of parenting/sex education opportunities, lack of housing, extreme weather conditions, agricultural chemicals and equipment, drive time/distance to some conveniences, lack of some essential health services such as mammography and MRI, limited/few specialty health care services, limited number of primary care physicians, air quality due to smoke from wood burning stoves and dust, poor/limited educational opportunities, no gyms/indoor fitness opportunities, high rate of substance abuse, and a lack of public transportation. “ 3 4, http://quickfacts. The weather can be detrimental at times because we cannot get over the mountain. ” C a se S t u d y Par tic ipant PAGE 3 CAL IFORN IA FLEX PROGR AM Mayers Memorial Hospital Vision: “To become the provider of first choice for our community by being a leader in rural healthcare.” Mayers Memorial Hospital Mission Statement: “Mayers Memorial Hospital District serves the Intermountain area providing outstanding patient-centered healthcare to improve quality of life through dedicated, compassionate staff and innovative technology.” emo M s r e May rial Hospital, Fall Riv er M ills M AY E R S M E M O R I A L H O S P I T A L Mayers Memorial Hospital (aka Mayers Memorial Hospital District) was built in 1956 through donations from the community. The hospital is named after Doctor Mayers and his wife who worked in the community, started the campaign to raise funds to build the hospital but then were tragically killed in an automobile accident.5 Mayers Memorial Hospital converted to CAH status November 1, 2001, making it the 7th CAH in California, and the 484th CAH in the U.S.6 Mayers Memorial Hospital is part of a hospital district that offers a 22-bed hospital (10 beds staffed, 22 beds certified); level IV trauma, emergency, ambulance, inpatient, outpatient, hospice, and obstetric services; and two 24-hour skilled/longterm care nursing facilities (SNF). One 50-bed long-term care facility is attached to the hospital while the other 49-bed facility is located in Burney (16 miles from Fall River Mills). The Burney site includes a 21-bed Alzheimer’s Dementia care unit. While not a part of the hospital and its operations, Mountain Valley Health Centers is a federally qualified health center (FQHC) that operates adjacent to the hospital campus. The hospital employs approximately 220 people (200 full-time equivalent – FTE - employees). The Chief Executive Officer has been working in the hospital for 2 years, the Chief Clinical Officer for 13 years, the Acute Care Chief Nursing Officer/ Quality Improvement Coordinator for 22 years, the SNF Chief Nursing Officer for 16 years, Human Resources Director for 8 years, and the Controller for 28 years. In addition, there are 18 healthcare providers (physicians and specialists) who work in the hospital at least 2 days per month; however, none are employed by the hospital. Health care providers surveyed report they have worked an average of 8 years at the hospital. 5 6 As of June 30, 2012 there are 31 CAHs in California and 1327 in the U.S., 15 hospitals converted to CAH status on November 1, 2001. Source: Flex Program Monitoring Team. PAGE 4 CAL IFORN IA FLEX PROGR AM emo M s r e May Mayers Memorial Hospital’s service area includes the communities of Fall River Mills, Burney, Adin, Bieber, Nubieber, McArthur, Glenburn, Hat Creek, Cassel, Old Station, and Johnson Park. This service area has a population of approximately 10,000 full-time residents. The hospital’s 2011 average daily census for acute/OB inpatients was 2.36 patients, 1.59 for swing bed patients, and 76.64 for long term care residents. The hospital had 3,015 emergency room (ER) visits and provided 1,041 outpatient services, 8,331 laboratory visits, and 3,581 radiology procedures that same year. The nearest hospital to Mayers Memorial Hospital is Mercy Medical Center Mount Shasta (also a CAH) in Mount Shasta, California, 60 miles north of Fall River Mills. The nearest tertiary center is located 70 miles southwest (or 1.25 hours by road) of Fall River Mills in Redding, California. While Mayers Memorial Hospital patients are referred and transferred to a number of tertiary centers, most are transferred to hospitals in Redding, California, the University of California Davis, or the University of California, San Francisco (both universities are over 230 miles by road). There are no level I trauma centers within 230 miles of Fall River Mills, with the closest in Sacramento, California. Ambulance services for the area are based out of the Mayers Memorial Hospital. Its service area is approximately one hour in any direction and is operated by teams of paramedics (3 full-time, 3 as needed) and Emergency Medical Technicians (EMTs – 2 full-time, 2 part-time, and 2 as needed). For the past several years, Mayers Memorial Hospital’s EMS squad has had approximately 250 ambulance runs and 85 transports per year. The Burney Fire Protection District and Modoc Medical Center also provide ambulance services for the area. PAGE 5 rial Hospital, Fall Riv er M ills CAL IFORN IA FLEX PROGR emo M s r e May AM rial Hospital, Fall Riv er M ills I M PA C T O F T H E F L E X P R O G R A M The national Medicare Rural Hospital Flexibility (Flex) Program was created as part of the federal Balanced Budget Act of 1997. Its goals are to: 1) Convert small rural hospitals to CAH status 2) Improve CAH performance 3) Improve the quality of patient care in CAHs 4) Develop local systems of care through emergency medical services (EMS) integration and community engagement Mayers Memorial Hospital was selected for an impact analysis using a case study approach to examine Flex Program outcomes and the impact that CAH conversion has had on the hospital and the community it serves. Data were obtained from the California Department of Health Services, State Office of Rural Health and the national Flex Monitoring Team, as well as case study participants. Case study participants were asked questions related to each of the Flex Program goals, focusing on outcomes, accomplishments, needs, and challenges. Below is a report for each goal, including: goal status, indicators for success, and indicators of ongoing needs and challenges. Although many of the indicators cannot be directly and/or purely attributed to the activities of the California Flex Program, case study participants familiar with the Flex Program report that without it, many accomplishments would have been difficult, delayed, and/or not pursued. PAGE 6 CAL IFORN IA FLEX PROGR Goal: Status: AM emo M s r e May rial Hospital, Fall Riv er M ills C O N V E R T H O S P I TA L S T O C A H S TA T U S ACCOMPLISHED INDICATORS OF OUTCOMES ACHIEVED: • Mayers Memorial Hospital was designated a CAH on November 1, 2001. • It took the hospital approximately 2 years to explore the CAH conversion option, complete a financial feasibility study, work with the Flex Program to prepare for and complete the CAH application process, and be surveyed and licensed as a CAH. • Hospital staff report they received CAH conversion assistance from California Hospital Association and California Flex Program staff. • All hospital staff interviewed report they support the hospital’s conversion to CAH status. • Hospital staff report conversion to CAH status was a “good” decision as it has improved the hospital’s reimbursement and provided them other support through networking, education, sharing of policies and procedures, and other technical assistance. • All health care providers report they are aware the hospital is a CAH and report it has had an impact on the hospital’s long term viability. • “ We [hospital] have to be here. People’s lives depend on it. ” C a se S t u d y Pa r t icip a n t Several case study participants report Mayers Memorial Hospital is one of the reasons they moved to the area. “ CAH status opens a lot of access to resources and not just reimbursement but also education and networking and all of that helps us provide better care. ” Ca se S t u d y Pa r tic ipant “ Our hospital could not survive without CAH status; 75% of the patients are Medicare or Medicaid. ” Ca se S t u d y Par tic ipant PAGE 7 CAL IFORN IA FLEX PROGR Goal: Status: emo M s r e May AM rial Hospital, Fall Riv er M ills PERFORMANCE IMPROVEMENT OUTCOMES ACHIEVED/ON-GOING NEEDS INDICATORS OF OUTCOMES ACHIEVED: • Case study participants Mayers Memorial Hospital District's performance has improved due to changes in organization leadership and its renewed focus on finances and the community. • Case study participants report the hospital’s greatest performance achievements over the past 5 years as: staying open, avoiding bankruptcy, having a clean financial audit in 2011, passing a local bond to support physical plant improvements, and strategic and master facility planning. • The hospital used Flex Program funding to support financial assessments and strategic planning. • The hospital has made extensive changes to its service contracts, sold leased equipment, outsourced billing, re-built relations with vendors and other partners, eliminated some lines of service, and laid-off employees in order to stabilize and improve hospital finances. • The hospital has restructured its financing through an accounts payable bond and line of credit and negotiated with vendors to pay off debt. In March 2009, the hospital had $5 million in accounts payable and in April 2012 it had $850,000. • The hospital had a $1.1 million operating loss in 2010 and a $1.1 million gain in 2011. • The hospital’s staff turnover rate has decreased from 25 percent in 2009 to 17 percent in 2011. • The hospital established a revenue cycle committee. • The hospital applied for and received a $2 million loan from United Health Group for its electronic health record. PAGE 8 “ I haven’t been excited about our hospital in long, long time but things have changed. ” C a se S t u dy Par tic ipant “ It was insane the amount of work we were doing to get a bill out. Now, more often than not, we bill one time versus multiple times. ” Ca se S t u d y Pa r t icipant CAL IFORN IA FLEX PROGR AM emo M s r e May rial Hospital, Fall Riv er M ills PERFORMANCE IMPROVEMENT ACHIEVEMENTS CONTINUED... • The local hospital district passed Measure D (hospital district bonding bill), only one of two hospital districts in the state to pass a bonding bill, that supports master facility planning and facility updates. • Some hospital staffs have been trained in Lean process improvement. • The hospital closed its home health services and discontinued mobile MRI and mammography services either because of low volumes or financial losses. • The hospital implemented a pharmacy dispensing system. • Hospital staffs report they attend the annual Rural Health Symposium, sponsored by the California Flex Program. They report the conference supports networking, sharing of resources and knowledge, and the cultivation of new ideas. • The hospital offers mental health, dermatology, and endocrinology services to patients via telemedicine. • The hospital is a member of the California Critical Access Hospital Network (CCAHN). • Health care providers report their overall view of the hospital as either “good” or “very good”. • Health care providers report the greatest accomplishments of the hospital over the past five years as: maintaining access to emergency care services, staying open, establishing an “excellent” lab, retaining “very strong” and “established” health care providers, and providing access to a local psychologist. • Comments by case study participants related to performance improvement successes include: — “We’re in the best financial position that I have seen in at least 10 years.” — “Before, all we [hospital] heard from the community were negative things. Now we are hearing a lot of positives.” — “This is definitely a CAH and a wonderful but challenging place to work. I have respect for colleagues and co-workers here.” PAGE 9 CAL IFORN IA FLEX PROGR INDICATORS OF ON-GOING PERFORM A N C E I M P ROV E M E N T NEEDS/CHALLENGES: “ I’m not even sure the community knows the hospital offers services through telemedicine. ” AM “ ” C ase S t u d y Pa r t i c i p a n t “ If there is any building in town that needs to be painted and clean, it’s the hospital. ” C a se S t u d y Pa r t i c i p a n t rial Hospital, Fall Riv er M ills • Case study participants report the greatest performance challenges of the hospital as: building a new facility/securing the funds to build a new facility, family physician and staff recruitment and retention, billing, fully implementing the hospital’s electronic health record, training staff, remaining financially viable, providing specialty care services locally, building a viable relationship with Mountain Valleys Health Centers, and staffs’ acceptance of change. • The hospital does not offer mammography or MRI services. • The hospital is exploring opening a rural health clinic. • Although the hospital can offer healthcare services via telemedicine, few patients and providers are utilizing this resource. • The hospital and Mountain Valleys Health Centers do not have a cohesive working relationship/partnership. The greatest concerns are the lack of health care providers and the need for rotating specialists and urgent care services for patients. • Hospital staff report a need to increase networking between area health care organizations, such as: other CAHs, long-term care organizations, Pit River Indian Health Services, and Mountain Valleys Health Centers. • Hospital staff report a need for a statewide or regional CAH focused ICD-10 readiness group and a chief financial officer user group. • Hospital staff report a need for additional organization-wide strategic planning and business planning. • The hospital has plans to offer additional health services in Burney and more surgery services in Fall River Mills. • Case study participants report a need for hospital physical plant upgrades and general maintenance (e.g., removal of cobwebs from exterior walls). • Case study participants report a need for increased community involvement in the hospital. • Case study participants report the need for increased access to health improvement/disease prevention programs/services and some specialty care services for the community. • Case study participants report a need to look at alternative care environments (e.g., assisted living, home care, and visiting nurse service) for patients. • Case study participants report a need for geographically balanced hospital board member representation (e.g., Burney and Fall River Mills). C a se S t u d y Pa r t i c i p a n t We need to talk to Mountain Valley; we need to work with them. They’re important to us and we’re important to them. emo M s r e May PAGE 10 CAL IFORN IA FLEX PROGR emo M s r e May AM rial Hospital, Fall Riv er M ills PERFORMANCE IMPROVEMENT ON-GOING NEEDS/CHALLENGES CONTINUED... • Case study participants report a need for more financial/performance networking between CAHs in California and the region. • Community members report confusion regarding the hospital’s discount program for time-of-service payments made by patients and inconsistent billing practices. • When asked how the hospital should spend $25,000 in grant funds, case study participants (non-physicians) report: EMR implementation and training, bariatric equipment for patients, new beds and lifts, ICD-10 training, documentation training for nurses and physicians, showers for long-term care residents, patient and staff safety programs, Trauma Nurse Core Course training, health fair focused on Hispanics, and internal staff communications. • When asked how the hospital should spend $40,000 in grant funds, health care providers report: healthcare provider recruitment, bonuses for nurses, portable ultrasound for the emergency room, and enhanced emergency room facilities. • Comments by case study participants related to performance improvement needs/challenges include: Performance Improvement HIGHLIGHTS: — “Everyone has tried to keep the hospital here [Fall River Mills]. It’s been a struggle since day one and it probably always will be.” Mayers Memorial Hospital has improved many — “The hospital needs about $36 million to build a 35,000 square foot hospital.” participants report its change in leadership, — “There are lots of questions about where to put a new hospital.” contracts, and rebuilt vendor relationships as the — “We need to work with Mountain Valleys Health Centers; there is no question about it.” hospital performance. aspects of its operation and physical plant since CAH conversion; however, most case study stabilized medical staff, discontinued unprofitable changes that have had the biggest impact on OUTCOMES: Decreasing accounts receivable by $4.15 million over a 4-year period, reversing a $1.1 million operating loss into a $1.1 million gain in one year, improving its current ratio from 0.7 to 2.05, and decreasing staff turnover by 7 percent over a three-year period. PAGE 11 CAL IFORN IA FLEX PROGR Goal: Status: AM emo M s r e May rial Hospital, Fall Riv er M ills IMPROVE THE QUALITY OF PATIENT CARE OUTCOMES ACHIEVED/ON-GOING NEEDS INDICATORS OF OUTCOMES ACHIEVED: • • The hospital developed a quality plan and has set up the structure to focus on key hospital areas (e.g., surgery) and establish baseline data. The first area of focus will be congestive heart failure based on CMS’ core measures. The hospital has improved quality through: “ — Updating hospital protocols, standard orders, and standards of care. — Using trauma registry data as part of its quality improvement process. I am sure we [hospital] would have made these quality improvement changes eventually, it just would have taken a lot longer [without the Flex Program]. ” — Assigning a staff person to be in charge of hospital infection control and consequently putting all of the infection control policies and procedures in place. Ca se S t u d y Pa r t ic ipant — Implementing programs directed to improve patient safety, organization culture, and customer service. • Hospital staff report the hospital’s greatest quality improvement achievement as having no hospital acquired infections in 2011 and beginning implementation of the hospital’s electronic health record. • Case study participants report high satisfaction for the health care providers serving the area. • Hospital staff report their involvement with CCAHN, Bedside Trust, the Rural Health Symposium, and other Flex Program training and workshops have resulted in the hospital engaging in quality improvement programs and adopting change sooner. “ The culture of the organization has changed: it is more patient-centered. ” C a se S t u d y Par tic ipant PAGE 12 CAL IFORN IA FLEX PROGR AM emo M s r e May rial Hospital, Fall Riv er M ills QUALITY OF CARE IMPROVEMENTS CONTINUED... • The hospital is one of six CAHs in California that is designated as a trauma center (level IV). • The hospital emergency department, as part of its Level IV trauma center designation, participates in the Sierra Sacramento Valley (SSV) Local EMS Authority (LEMSA) trauma quality meetings. Their first meeting was held in February 2012. • Some hospital staff have been trained in Lean process improvement. • Long-term care staff participate in monthly training, typically via webinar. Examples of two recent trainings include one focused on customer service and one specific to Alzheimer’s disease. • The hospital has added and/or enhanced its lab, respiratory care, CT, wound care, hospice, and general surgery services since conversion to CAH status. • The long terms care facilities have a quality reporting system and team. They track falls, skin tears, resident complaints, urinary tract infections, and other measures and meet monthly to discuss needs, train staff as needed, and change policies and procedures. • The long-term care facilities have developed an adopt-a-resident, room program costing $6,000 per room. • County health status data indicate Shasta County as having improved its ratings for deaths associated with7: — Diabetes — Coronary heart disease — Chronic lower respiratory disease — Drug-induced deaths • Comments/information by case study participants related to improvements in quality of care include: — “We are starting to hear positive comments from patients regarding personal care.” — “We have had no hospital acquired infections in the past year and patients are even talking about it.” “ 7 I’ve been at different hospitals for things but I’ve never had the care like here. They’re just special. OHIRProfiles2011.pdf and programs/ohir/Documents/shasta.xls ” C a se S t u d y Pa r t icip a n t PAGE 13 CAL IFORN IA FLEX PROGR AM emo M s r e May rial Hospital, Fall Riv er M ills INDICATORS OF ON-GOING PA T I E N T C A R E N E E D S / C H A L L E N G E S : • Hospital staff report a need for more training hospital-wide. They report training assures staff maintain and develop key skills and improves the overall culture of the organizations. • The hospital has plans to install, implement, and train staff on an electronic health record by December 2012. • The hospital has plans to start a pediatric quality improvement program in its emergency department. • The hospital has had limited participation in Hospital Compare and no participation in QHi7. • Hospital staff report health care providers are not fully engaged in the hospital’s quality improvement efforts. • The hospital has no dedicated quality improvement director so follow-up and monitoring of outcome measures is limited. • No home care services are available in the Mayers Memorial Hospital service area. • Community members report they seek health services outside of Fall River Mills because of the lack of availability of some services (MRI, mammography, and naturopathic care), medication and/or clerical errors, high turnover of local health care providers, and/or billing issues. • Community members report a need for a “functional” ethics committee at the hospital. • Case study participants report access issues for seniors, behavioral health services, family planning/outreach, mammograms, and MRI. • Case study participants would like to see the hospital district focus on community wellness. • Health care providers report maintaining momentum towards continuous quality improvement, and recruitment of a surgeon and orthopedist are the hospital’s greatest quality improvement challenges. • County health status data indicate Shasta County as having an decreased its ratings for the following death rates8; — — — — • Lung cancer Female breast cancer Prostate cancer Alzheimer’s Disease — Influenza/pneumonia — Chronic liver disease and cirrhosis — Unintentional injuries Comments by case study participants related to quality improvement needs/challenges: — “We need to move from healing to health.” — “We are pockets of people trying so hard to do everything right but no one is looking at geography and how to make the people healthier.” 8 Hospital Compare is a national Medicare quality data benchmarking tool designed for consumers and health care providers and QHi is a national quality benchmarking tool designed for small rural hospitals and used in 16 states, including California. 9 Profiles2011.pdf and /Documents/shasta.xls PAGE 14 — Suicide — Homicide — Firearm related deaths CAL IFORN IA FLEX PROGR Goal: Status: AM emo M s r e May rial Hospital, Fall Riv er M ills EMS INTEGRATION/COMMUNITY ENGAGEMENT OUTCOMES ACHIEVED/ON-GOING NEEDS INDICATORS OF OUTCOMES ACHIEVED: • Case study participants report local EMS provides high quality services. • Local EMS is based in the hospital and is integrated into hospital operations. • Local EMS changed its Local EMS Authority (LEMSA) from Northern California EMS (NorCal) to Sierra Sacramento Valley LEMSA (SSVL) in order to access additional training, attend SSVL LEMSA quarterly meetings, provide input into LEMSA decision making, and focus more on quality improvement. • Local EMS is a paid service staffed with paramedics and EMTs. • EMS protocols are reviewed semi-annually by EMS staff. • The hospital, a level IV trauma center, is one of six CAHs designated as a trauma center in California. • Designation as a level IV trauma center provides the hospital with increased access to training and trauma quality improvement data and initiatives. • Local disaster planning has included revising the disaster planning manual; establishing a framework for policies, procedures, and an emergency management plan; and conducting drills. • As part of its quality improvement process, local EMS facilitates a bi-monthly run review that includes local EMS, 6 other ambulance providers, and volunteer fire departments. It also facilitates peer chart reviews for all transferred, codes, and trauma patients. • The hospital emergency department serves as the area base hospital for any emergency responder that needs support. • The hospital works with other area health organizations to make EMS training available, including the ambulance service in Burney and Mercy Medical Center and Shasta Regional Medical Center, both in Redding. “ Disaster planning has come a long way. “ ” C a se S t u d y Pa r t i c i p a n t EMS is awesome. I don’t think I have ever heard a complaint about them. ” C a se S t u d y Pa r tic ipant PAGE 15 CAL IFORN IA FLEX PROGR INDICATORS OF ON-GOING EMS/ COMMUNITY ENGAGEMENT NEEDS/CHALLENGES: AM emo M s r e May rial Hospital, Fall Riv er M ills • Local EMS operates at a loss and is subsidized through local taxes. • Health care providers report the area has a high rate of illegal drug use and over utilization/inappropriate use of the emergency room. • The hospital is exploring the expansion of the hospital district which would add to its EMS service area. • Some area residents are Spanish speaking but not all paramedics and EMTs speak Spanish. • Most ambulance run review errors are related to documentation. • Community members report they do not know which air ambulance insurance they should purchase and/or the differences between each of the insurances’ coverage. conclusions This case study highlights the unique characteristics and environment surrounding Mayers Memorial Hospital, as well as many of the hospital’s successes and challenges. Successes can be seen through the hospital’s: conversion to CAH status, financial and operational improvements, partnership with local emergency responders, and changing hospital culture. Meanwhile, challenges center on local health systems development, addressing the hospital’s physical plant/building a new hospital, implementing an electronic health record, health promotion, and improving access to primary and specialty care services. Although Mayers Memorial Hospital has made significant strides since converting to CAH status, opportunities for additional improvement exist, such as: 1) improving partnerships with local and regional health services organizations; 2) using telemedicine to improve access to care; 3) supporting population health improvement; 4) increasing access to primary care services; 5) increasing staff skills through on and off-site training opportunities; 6) enhancing both internal and external communications; and 7) implementing, tracking, and reporting quality and performance outcomes. PAGE 16 CAL IFORN IA FLEX PROGR AM emo M s r e May rial Hospital, Fall Riv er M ills This report was created by Rural Health Solutions, Woodbury, Minnesota -, funded by the California Department of Health Services, State Office of Rural Health, through a grant from the U.S. Department of Health and Human Services, Health Resources and Services Administration, Office of Rural Health Policy. PAGE 17

Tutor Answer

School: UT Austin



Critical Access Hospital Case Study
Student’s Name
Institutional Affiliation




Critical Access Hospital Case Study
Mayers Memorial Hospital
Executive Summary
The California flex program conducted a Medicare Rural Hospital Flexibility (Flex)
Program and the conversion of small local hospitals to Critical Access Hospital (CAH). The aim
was to improve the performance and the excellence of health care and also improving the areas
emergency health services. Following the program, the Mayers Memorial Hospital was chosen as
a case of study in order to diagnose the possible changes that might have occurred in the
community, health care as a result of the conversion of the small hospitals to Critical Access
Hospital (CAH). Moreover, the case study was conducted to establish whether there is the need
for the flex program so that effective planning purposes can be conducted on time. Nevertheless,
in order to achieve the main objective, the contextual information on the local health care centres
and the community was collected; interviews on health were conducted amongst the health staff
in the hospitals, emergency service unit and the health board members as well. In addition, a
survey was conducted amongst the health practitioners in the Mayer Memorial Hospital. Lastly,
in falls mills the location of the hospital, a community group survey was also conducted. The
case study will involve asking the participant questionnaires that will be based on the flex
programs goals and objectives as a way of obtaining statistical data that can be well analyzed for
effective and accurate results, (MMH. 2018).
The Fall River Mills town is where the Mayers Memorial Hospital is located. The town is
surrounded by nature sceneries such as waterfalls, lakes and mountain, attracting many tourists



to the town. However, the town is also the home for the Achomawi or Pit River Tribe.
Subsequently, the tribe has the longest history in the town since they were the first to occupy the
area. In the case study, the community members will form the community group to be surveyed.
The town is the location of the Mayer Memorial Hospital that serves the health needs of the
community as a whole. The hospital was built through the donations of the community through
campaigns done by the founder Dr Mayer and his wife in 1956 (MMH, 2018). The hospital has
adequate practitioners to supply the community members as well as enough emergency rescue
services to tackle emergency cases in the community for the better healthcare delivery. The
hospital is of importance in the Medicare Rural Hospital Flexibility (Flex) Program since the
hospital endured the conversion from being a small rural hospital to a Critical Access Hospital.
Additionally, the progressiveness of the hospital since it became a CAH had to be diagnosed as a
case study in order to establish the impacts of...

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