Description
(scenario)
Scenario 3:
Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking his insurance card and asking a couple of follow up questions. Robert asked the assistant to speak up because of some background noise. The assistant starts to speak slower and enunciates her words instead of speaking louder.
(prompts)
- Explain whether the office assistant reacted appropriately to Robert’s request.
- Explain the role perception and age of the patient played in this scenario
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Explanation & Answer
Attached. Bye!!!
Running head: OFFICE ASSISTANT ANALYSIS
1
Office Assistant Analysis
Student`s Name
Institution
OFFICE ASSISTANT ANALYSIS
2
Office Assistant Analysis
Did the office assistant react appropriately?
In my point of view, the office assistant re...
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