Case Study 1: Disney’s ITIL® Journey

The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing IT infrastructure, development, and operations. ITIL offers eight sets of management procedures: service delivery, service support, service management, ICT infrastructure management, software asset management, business perspective, security management, and application management. Disney began adopting ITIL best practices in the mid-2000s. Read “Disney’s ITIL® Journey”, located at https://www.axelos.com/case-studies-and-white-papers/disneys-itil-journey-case-study.

Write a two to four (2-4) page paper in which you:

1. Describe the reasons for Disney’s adoption of ITIL.
2. Examine the results that were attained by Disney.
3. Discuss the type of challenges a large organization such as Disney likely encountered during the ITIL implementation. How can these challenges be overcome?
4. Discuss at least three reasons you believe Disney was successful in its ITIL adoption.
5. ITIL is not the only IT Service Management (ITSM) methodology, compare and contrast ITIL, International Standard Organization ISO/IEC 20000, and Val IT with regard to whether Disney would have attained the same results with the ISO/IEC 20000 or Val IT framework.
6. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Your assignment must follow these formatting requirements:

• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

• Explain the role of audit and compliance in enterprise architecture.
• Demonstrate an understanding of the integration of enterprise systems with inter-organizational partners.
• Use technology and information resources to research issues in enterprise architecture.
• Write clearly and concisely about enterprise architecture topics using proper writing mechanics and technical style conventions.

Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.