Email is unclear in addressing the problem or does not offer specifics regarding the issue.
Email discusses the problem, but is brief and does not provide a clear, unambiguous statement of the problem.
Email discusses the problem clearly and with detail regarding the missing work/effort.
Email is clear and direct, and discusses the problem with significant detail.
Email is overly aggressive or hostile in tone.
Email attempts to be measured, but some aggression/anger is evident.
Email is generally measured in tone with one or two lapses.
Email is carefully moderated in tone and discusses the problem calmly and clearly.
Discussion does not include steps taken to find a resolution to the problem or steps taken are unclear/ineffective.
Discussion offers a clear path of problem resolution, but with little or insufficient detail.
Discussion offers a clear path to resolution with some detail on each step in the process.
Discussion is clear and offers not just detail on the steps of reaching a resolution, but also offers clear rationale for why these steps were taken.
Discussion does not offer a clear point to involve someone with more authority in the solution.
Discussion suggests a time to involve more authority, but with some ambiguity or lack of clarity.
Discussion gives a clear delineation of when more authority should be brought in to resolve the problem.
Discussion is clear in bringing in more authority and also offers a rationale for how and why more authority may be needed to resolve the issue.
Email and response are unprofessional in tone, language, grammar, syntax, spelling and/or other aspects of communication.
Email and response make a real attempt at professionalism. Tone, language, spelling, syntax and other aspects of communication contain some errors that may affect understanding or meaning in places.
Email and response are professional overall. Tone, language, spelling, syntax and other aspects of communication contain some errors that do not affect understanding or meaning.
Email and response are professional throughout. Tone, language, spelling, syntax and other aspects of communication are accurate and effective.