discussion

Anonymous
timer Asked: Jul 3rd, 2018
account_balance_wallet $10

Question description

Please consider the following conversation prompts in discussing Dr. Feinberg's thoughts:

more than 400 words

  1. It is often said that "God is in the details," or conversely, "the devil is in the details." What details are we collectively missing in approaching healthcare from a customer-centric perspective?
  2. If this kind of customer-centric emphasis is possible in other industries (I'm thinking Publix in the grocery world, Southwest Airlines in transportation, etc.), why is it seemingly more difficult to pull off in healthcare? What kinds of thinking and leadership will be required to transform in this area?
  3. Dr. Feinberg jokingly said the corporate mission statement of UCLA should have been "We're UCLA, and you're lucky to see us." How do you go about transforming a culture with that kind of engrained thinking?

Tutor Answer

Daphne234
School: UC Berkeley

Whats up buddy?😀 I completed the assignment and I used APA style for formatting and referencing.😎 Everything should be clear but if you have any questions..hit me up and I will explain..😇 Otherwise if the work is satisfactory, go ahead to complete and review the question below..👇

Running head: DR. FEINBERG’S THOUGHTS

Dr. Feinberg’s Thoughts
Student’s Name
Institutional Affiliation
Date

1

DR. FEINBERG’S THOUGHTS

2
Dr. Feinberg's Thoughts

Details we are collectively missing in approaching healthcare from a customer-centric
perspective
Patient satisfaction in the healthcare sector should be at the top of the to-do list for all
healthcare providers. However, the UCLA healthcare ...

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Review

Anonymous
Outstanding Job!!!!

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