read the chapter attached then answer:
What are one or two of the most important takeaways for you from Chapters 1 and 2 of White?
Then in two pages answer the case from : Health Services Management: Readings, Cases and Commentary, Tenth Edition; McAlearney and Kovner; ISBN 978-1-56793-490-8
Read Kovner Short Case 4 - The First Day (pages 76-77).
Based on what we have studied in the first two chapters of White, what would you suggest Susan put on her list of things to accomplish in the first few weeks on the job and how would you suggest that she prioritize her goals?