Job Analysis to Job Description

User Generated

waj1027

Business Finance

Description

In the previous Discussion Board assignment, you were working with a hiring manager to assist in collecting particular data for a job analysis. You will now create a detailed job description to attract qualified candidates for several customer service representative positions. Research and create a PowerPoint presentation of at least 4 slides (with 200-250 words of speaker notes per slide) plus title and reference slide that addresses the following:

  • Describe up to 10 bulleted details that should be found in a customer service representative job description.
  • What level of education and experience should be necessary for a customer service representative, and why?
  • What level of knowledge of the industry should the customer service representative have, and why?
  • How and why are the job description functions, education, experience, and knowledge so important in attracting qualified candidates for possible interviews?

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Explanation & Answer

Please go through the answer and let me know if everything is in order. Kindly rate me if the answer is okay. Thanks.
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Job Analysis
Presented by:
Date

Customer Service Representative Job
Functions












Analyze customer information by preparing product or service report
Manage incoming...


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