Description
Unit 7: Assignment
Review the case study from Burger King at the end of Chapter 11 of your text. Burger King
recently changed their performance appraisal form. Both the old and the new forms are
shown in the case study. Now, one of the restaurants found that ratings on two of the
dimensions on the new form (Executes Against Priorities and Delivers Excellent Service)
were considerably lower than on the other four. Since comparison data is not available,
you need to speculate on the reasons for the rating differences – if it actually exists or if it
is due to errors.
You have been asked to present the results of your analysis to the restaurant leadership.
Create a 6-8 slide PowerPoint presentation (excluding the title and reference slides)
providing a critical review of the differences in ratings and answering the following
questions. Direct the bullet points on the slide to senior leadership, the Notes section
should give a summary of the keys points you would make in presenting your analysis to
leadership in a presentation. Each slide (excluding title and reference pages) should have
at least 100 words in the Notes section. Be sure to include APA references from the
sources you cite using APA citation style. Use at least two sources to support your views.
1. Give some background regarding why you think they made the change in the
performance appraisal form.
2. Do you think a problem exists with the ratings? Are crew members simply worse on
execution and service? Without any data, speculate on why rating differences exist,
assuming some type of error is occurring. What three questions would you ask crew
members and/or the restaurant’s general manager to identify the source of the
problem?
3. If corporate headquarters were to see the same pattern across stores, what might
be their reaction?
Your Turn Performance Appraisal at Burger King
Crew members at Burger King are evaluated using the form in Exhibit 1.126 Compare this form with the one illustrated in Exhibit 11.4. Years ago Burger King used a form like the one in Exhibit 11.4. Why do you think they made the change?
One of their restaurants found that ratings on two of the dimensions on the new form were considerably lower than on the other four. On the dimensions Executes Against Priorities and Delivers Excellent Service, ratings averaged about 3.1. On the other four dimensions ratings averaged 4.4. We don't have data for other restaurants, so comparisons can't be made. Do you think a problem exists? Are crew members simply worse on execution and service? Without any data, speculate on why rating differences exist, assuming some type of error is occurring. What three questions would you like to ask crew members and/or the restaurant general manager to identify the source of the problem? If corporate headquarters were to see this same pattern across stores, what might be their reaction?
Explanation & Answer
Attached.
Outline
Introduction
Body
Conclusion
References
PERFORMANCE
APPRAISAL
PRESENTED BY:
D AT E :
REASONS BEHIND CHANGING OF THE
FORM
• The new performance appraisal form is more elaborate
• Burger king needed a more clarified detail on employee performance
• The appraisal was changed because they needed to get feedback from the employees
• They needed a the manager to review the employee in writing to get a more detailed report
THE DIFFERENCE IN THE RATINGS
• There is no prob...
Review
Review
