[10 points] Explain how order management and customer service are related in 100-150 words.[10 points] What are the two approaches to order management. How are they different? How are they related? Explain in 1-2 paragraphs (100-200 words)[10 points] Select a business sector of your choice. (Retail, healthcare, tourism/travel, etc.). Explain how activity-based costing us used in customer relationship management and customer segmentation in that sector. Provide personal experiences, if possible.[10 points] Write a numerical example to explain how order cycle time length and variability affects buyers and sellers. See the example in slides 19-21.[10 points] Organizations can have three levels of involvement with respect to customer service. What are these, and what is the importance of each? Explain each in 1-2 sentences.[10 points] What events might occur when an organization is out of stock of a needed product? Explain each possibility in 1-2 sentences.[10 points] What are the performance measurement dimensions of customer service from a logistics perspective? Explain two of them providing examples. [10 points] An organization estimated that 75% of all stockouts will result in a backorder. 20% of the stockouts will result in a lost sale and the remining 5% of the stockouts will result in losing the customer. A backorder will cost the organization $100 on average (on lost revenue) and if an order is lost due to stockout, it would cost about $500 on average as lost revenue. Losing a customer will be a loss of $2,500 in potential revenue. What is the expected cost of a stockout?[20 points] Assume an organization’s current service level on order fill is as follows:undefinedCurrent order fill = 80%undefinedNumber of orders per year = 5,000undefinedPercent of unfilled orders back-ordered = 70%undefinedPercent of unfilled orders cancelled = 30%undefinedBack order costs per order = $150undefinedLost pretax profit per cancelled order = $12,500undefineda.What is the lost cash flow to the seller at this 80 percent service level?undefinedb.What would be the resulting increase in cash flow if the seller improved order fill to 92 percent?undefinedc.If the seller invested $2 million to produce this increased service level, would the investment be justified financially?